JonLe Heating-Cooling

Description of Work: These guys did a great job installing an exterior air conditioner in my house, and took special care when connecting through the 100+ year old brick work. Price was rigth and these guys were very prompt and courteous

Description of Work: Two problems. The second is huge. 1. Moved into my house built in 84 in 1999. Used Jon-Le for 8 year for bi-annual maintenance...and was satisfied. Furnace died in 2007 so had Jon-le replace furnace, heat pump, air conditioner and humidifier. From the get-go the pvc drainage system was improperly installed and clogged up. Called for assistance. Repairman said I shoudl pour a water/bleach mixture through it monthly. Didn't offer to change the 90 degree angles that prevented the water from draining. I made the mistake of accepting his advice. After 6 years of repeated cloggin I called. Manager Mark was very considerate and offered to send out a techniin to reconfigure PVC drainiage if necessary. Two technicians arrived the next day and idd the work to change the drainage, replace a defective humidifier valve along with furnace service. One of the two techinicans came up and down the stairs repeatedly to adjust the high tech thermostat in the dining room. After they left we discovered that our iPod (replacement value with case and ear phones was $292 that had been on the dining room table had disappeared. Not wanting to make false accusations we spent three hours Friday evening searching every nook and cranny for it without success. On Saturday, February 23 we called Jon-Le. "Kim" said she would write everything down and pass the information along to a manager who would call back. it is now Monday evening and we received no call. I make this promise: If we "discover" the iPod somewhere in the house I will post another message retracting this complaint. At the moment two things are clear; 1) the iPod is missing and 2) Jon-Le management ignored our complaint call.

Description of Work: Jonle services our two heating and a/c units. we have a yearly service contract with them. They clean and check equipment, do a very through job. They are respectful of our house, wear little boots and and trustworthy. The agreement is for twice a year. so they get us ready for winter and summer.

Description of Work: We have a contract for regular heating and air conditioning maintenance with Jonle. They come out any time that we have a problem. They do maintenance on our furnace and air conditioning unit as well. The last time they came out was to check the air conditioning unit.

Description of Work: MAINTENANCE AND CLEANING CONTRACT--2 VISITS PER YEAR FOR $209.

Description of Work: I CALLED THEM FOR A QUOTE ON A SPECIFIC FURNACE PART, AND THEY WERE VERY FRIENDLY AND PROMPT.

Description of Work: CLEANED FURNACE

Description of Work: ANNUAL MAINTENANCE CHECK