Jake Sweeney Mazda

I purchased a Mazda 3 from Jake Sweeney. The car I originally saw on the internet the night before was “sold.” The salesman showed me a different car. I test drove it and it was okay but I told the salesman I needed one with cruise control. He said they could add it. I asked where would it be, etc. I was told it would be a Mazda cruise control on the steering wheel like the radio controls and all the other Mazdas. I said okay. They put this cheap Rostra cruise control on the steering column behind the radio controls that 1) was not visible and 2) worked erratically. The cruise control company claims it works. It is erratic and dangerous. You never know what will happen when you push one of the buttons. I told them to take it off because it was dangerous. They said they will only compensate me $200 for not having cruise control on the car I bought. I paid $15,000 for a Mazda3 SV that did not get the promised Mazda cruise control. I could have easily bought a different car with cruise control for that amount. The manager treated me disrespectfully and commanded me to stop saying it did not work consistently. He said they fulfilled their obligation to me. I wrote to the Better Business Bureau and his response contained lies and downright slanderous remarks. This level of immaturity and disrespectfulness at a place of business is appalling. Lessons learned: Don’t buy a car that does not already have everything on it you want. Don’t just have one car in mind when you go. Find several on the internet at that dealer because the one your were interested in is probably “sold.” Bait and switch. Get all promises in writing and make sure they sign it and give you a copy. Take witnesses with you when dealing with them both during the sale and especially if you are having a problem with them. They can lie and you will have no one to back you up. I believe most salesmen are afraid to disagree and speak up to their managers. If you see even one bad review for a dealer, be wary.

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It went great.  Have used this dealer for many years and have always been pleased with the service.  --  Jim Devine

Was sent this email:
I need a 2012 Mazda Mazda5 for our lot. I can offer up to 120% of Kelley
Blue Book value - plus additional incentives towards a new vehicle
purchase. If it's in good shape and well maintained and if we can get
this deal done quickly, I may have potential buyers for this vehicle.
If ***** is interested in trading up, I
will make it worthwhile with up to $2,000 in trade assistance, plus
rebates of up to $4,500. I can also defer the payments to September 2014 to give them a break during the summer.
Please have them bring the email, and I
will honor this offer through July 19th if the purchase is made this
week.
They can call us at 513-782-1150 and ask for Travis or Alan. We need their vehicle!
Thanks!
Joe Cathey, General Sales Manager
Jake Sweeney Mazda
95 West Kemper Road
Cincinnati, OH, 45246
513-782-1150
Thought it was a great deal. Well it was too good to be true. All they wanted to do was sell me a new car. I received no incentives and did not get 120% for my trade in. Travis led me to believe that my trade in was one amount when it turned out that it was another lower amount. Argued with me and refused to make it right. and quot;Total trade inand quot; does not mean trade in price which was not made clear to me. It was a difference of $1,900. Very deceptive and misleading. The general manager who supposedly sent the email is on vacation. I called back the next day and asked Travis to make it right which resulted in more arguing and no resolution. I love the car but will not buy from this dealership again.

They are pretty easy to with , I feel that their prices are reasonable , they are honest about the work , they told me at one point I didn't need specific work when I thought I need I was impress by that. Otherwise they are able to handle just everything for booth of my vehicle so they are a good resource for that.

Well.

They get all A's from me and I will use them again in the future.