Improveit! Home Remodeling - Cincinnati

We love our new walk in shower that Improveit installed. Jared and Timothy were both very friendly and informative during the installation process. They put drop clothes down throughout our house up into the bathroom to help keep everything clean. After they were finished installing the shower they were very thorough in cleaning up everything.

Originally gave Improveit a 4 star rating, because they did not install the window kit for my shower. They have since returned and fixed the issue to my complete satisfaction. Would definitely recommend!

I hired ImproveIt to do Master Bath remodeling around May 2022. Their sales person was courteous. Then their remodeling person did bath tub and shower pan replacement in mid-July. Eddie was good and diligent. I was told that shower door and few pending finishing touches will be done in 4 to 6 weeks. Now it has been almost 3 months and after repetitive calling to multiple different customer service people, they still haven't scheduled the remaining work. So, shower is unusable until they install the doors. Very unprofessional company indeed. I will not bother to hire them again. If there is delay, the least they can do is inform customer. But, not returning calls or responding to messages is highly unsatisfactory. They have been paid 90% of the total cost; perhaps rest of 10% is not important to them.

I tried to post this review from the company’s website but I kept getting an error message saying “business ID is invalid”. After talking to a couple of companies we decided to go with Improve it for our master bathroom shower. The contractor who came for the installation did not have the right sized doors even though someone came earlier to measure everything. It has been more than a month we still don’t have the doors.. we have to use a tension and a shower curtain so we can at least use the shower. And we are always the doors are in transit every time we check. With all of this we were still required to pay even though our understanding was that we only pay after the work is completed. Right now it feels like we are no longer a priority since we already paid.

Terrible, it took 5 days for the tear out and install where they said 3 days when we signed the contract. Workers only worked 6 hours a day which included lunch. Shower leaked after installation, they were called back and found out the shower door frame was installed wrong. They have been back 6 times to fix it and keep ordering the wrong parts. It has been six months since the project began and it is still not finished. No one seems to care at Improveit. I have reached out to the salesman and the owner and have never received a response. DO NOT USE IMPROVEIT!

Don't. Just don't do business with them. They did the remodel on our master bath. We are 18 months out from when we signed the contract with them. We've had multiple leaks, all related to their install, and the response from them has been practically non-existent. It has taken ridiculous amounts of my time to get responses from them. We are currently waiting to get the most recent issue fixed. It was reported close to six months ago. I was told that the parts needed were never ordered. Overall, it has been a miserable and frustrating experience and we wish we'd gone with someone else.

Company failed to come out for a scheduled measurement. I submitted a schedule through the Angi site and confirmed vía a phone call with one of their reps. I missed a second call from one of their reps, requesting yet another confirmation, and they did not come to our home at the scheduled time. Incompetent project management before the project even started. Maybe they have more business than they can handle.

My husband and I were extremely impressed by the hard work and professionalism from the crew and salesman. They truly went out of their way to ensure our satisfaction. We could not have asked for better results from any other company.

Ken was a great representative, very straightforward and professional.

Great job completion on time

excellent job. two days all was done. great clean up both days. could not believe it was the same tub area. tub area was taken down to the 2x4's new green wall put up great looking textured enclosure. so very happy with the project.

Everyone that we dealt with from the salesman to the installers to the follow up Very professional very friendly and very very knowledgeable the work was done on time it was done extremely well the workers were clean did not leave a mess it did take two days but they told us it would and when they were finished the end product was absolutely beautiful. And exceeds our expectations and we love it. A couple of weeks after and The installation was complete a representative of the company came out to our house to make sure that everything was done correctly that there were no problems and that we were happy. I would recommend this company to anyone who is looking for any kind of remodeling. They are one of the best companies that we have ever worked with

On 9/24/2020 Grant came to my house to give me a quote for 3 second story bedroom windows and a storm door. After the hour and half presentation, he told me the price and I said I have a hard budget of 6000.00. Being a single mom of a college student with no assistance from anyone, money is very tight. Grant called his boss to ask if he could give me an additional 5 % more off to get me as close to my budget as possible. I agreed to having pictures taken before and after for the 5% savings. The contract was signed and the time frame for the project of 4 to 6 weeks. A deposit was taken out of my account on 9/29/2020. On 10/15/2020, Derek came out measured the windows and door and said that the windows would be ready and installed with in the remaining 4 weeks. I received a call from Albert from the Blue Ash office on 11/11/2020, to which I assumed was the scheduling of my installation because 11/12/2020 was 6 weeks to the day of the contract being signed. I was horribly wrong; Albert from the Blue Ash office was calling to manipulate me and lie to me. Albert lied to me that he had no knowledge of the higher discount and that it would have to be recouped from me. “No one gets more than 20% discount no matter what”, his words. He then informed me that the windows sold to me were not made and would cost me over $1,500.00 dollars more because of a tempered glass issue. He lied to me again that the State Ohio has a law that I could not have my windows without tempered glass. I have called 5 window companies that are the biggest names in window creation and installation. All 5 companies informed me that for the windows on a second floor with no load barring, without being 18” from the ground and not near or on a walkway it is up to the homeowners’ choice for tempered glass. I was also informed from my Homeowners association hat it is not required for those bedroom windows to be tempered. So now 7 weeks later from my first involvement with ImproveIt, I have not received my deposit on the windows. I have not received any communication from anyone in the ImproveIt! Family (As they say when you sign a contract, “Welcome to the family”). It was the most dishonest and disrespectful transaction I have ever been swindle into and with all the challenges facing us in 2020, you would think common decency is not too much to ask for when you pay over $6,500.00. Improveit! did return my deposit to me.

They showed up on time, did excellent work, completed the work in 1 day and cleaned up well.

This is the second time we used Improve It to install a shower and tub, and both times we have been extremely pleased with the product. It's not one of those like you buy at Home Depot or Lowes but I feel it is high quality material. When we had our old tub and shower the walls surrounding the tub only went so high leaving about 16 to 18 inches of drywall exposed. You could hear water running in the shower no matter what room in the house you were in, and the tub would crack and pop whenever you moved. The new shower/tub is so quiet you can not hear the water running even if you are in the room next to it. The tub no longer pops or cracks, and the wall surrounding the tub goes all the way to the ceiling so no water can get behind them. It is so easy to clean because the walls are smooth. We had 2 shelves added and a soap dish and they really compliment the whole thing. I would highly recommend Improve It and there product over anyone, best hands down.

Smoothly Timely AFFORDABLE

I could not be more pleased. Everything went smoothly, team was very quick and efficient. They also cleaned everything up.

It went well. They did a good job and I have no complaints! The finished outcome turned out very nice and I would recommend this company to others.

Everything from beginning to end was great!

We wanted to do a bathroom remodel and were going to do most of it DIY, except we didn't want to have to deal with a tub (we had a shower pad). So we called and got a quote for the tub and the sales guy asked about our plans and during discussions we asked how much with would cost and look like for a full remodel (some of the examples of previous work showed some things we really liked and we felt was on a level that we couldn't do on our own). The cost of the full remodel was not much more and the timeline was faster then doing it DIY. The cost was going to be more then the average for a full remodel but the timeline + specific design aspects were what made us decide on them. Install was mostly good, the installers thought it would take about 3 days but it ended up being 5. The two extra days were because of communication. The installers were not told about a window being replaced and then a part that was ordered was incorrect and needed to be corrected. There was also an issue with some bugs and we needed to call and exterminator. Overall, It's been about 2/3 months with the new bathroom and I think it was worth ever frustration and penny. The material is VERY easy to clean. Everything looks so great and looks high quality. We also got it done faster then I hoped. Even with the headaches and hiccups I would buy from them again and would recommend them highly. The install team was also willing to go the extra mile to make sure that we were happy and it was done right. (They even fixed a loose toilet seat!)

They were easy to work with, explained all they were going to do before work started. Finished work in 2 days.

They did exactly what they were going to do. They effortlessly took out all the old windows and replaced them with new ones. One of the garage window guy wasn't available at the time.So, he came out on the date that they set up and arranged with me. They gave me a date, and they came out on that date. They were very professional. They pulled out the old windows and cleaned the new ones. They touched up the necessary cosmetics on the outside and inside and pop the seal in and the covers.

unknown

unknown

unknown