Furniture Medic by Cinti Furniture Restoration
About us
Furniture Medic is the area’s largest provider of furniture and wood fixture repair and restoration services for your home or office. We are experienced in reviving your cabinets, restoring water or smoke damaged furniture as well as furniture restoration. Our expert technicians can perform simple repairs on-site like repairing veneer chips, color damage, and structural repair. If the repair is more difficult or is an antique in need of restoration, we have a fully equipped workshop and the skilled craftsmen, trained to repair, refinish, restore or reproduce any item to its original condition.
Business highlights
Services we offer
Our services include: cabinet re-fresh & recoloring, color matching, fire or water damage, furniture structural repair and stabilization, polishing, precision repair of wood and veneer surface, refinishing, restoration from smoke, stripping & refinishing
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 11% | ||
| 2% | ||
| 0% | ||
| 3% |
"We are very sorry you did not have an outstanding experience. Our office will be reaching out to you today to schedule an on-site visit to address your concerns regarding the couch. This will be at no charge. I will discuss with our staff your experience and how we should have addressed your questions. Also, I apologize that the line on the table would be lost in the refinishing process. We had a number of internal conversations on this topic and we had the understanding this was discussed in detail prior to beginning the work. Again, I will address this with our staff. I hope all of your issues will be addressed and you will be satisfied."
There was a locked cubbyhole on the desk (the key has been lost since 1971 so there were documents in there over 40 years old). When they returned the desk, the cubbyhole was empty. Nobody said anything about it and when I left them a voicemail complaining, I received an email back saying that I must be mistaken. There was also a solid oak shelf approximately 30" wide x 15" deep along the bottom portion of the desk that was gone.
Update: I was hoping after I stained it, that the two different types of wood would be blended together. After I have stained it, it makes it all the more apparent that there are two different types of wood.
"Thank you for taking the time to provide a review. It is just as important for us to hear about when things go wrong as when they go right. I am very sorry that you did not have a fantastic experience and I will follow up privately to discuss your situation. Having been in operation for 20 years we have, on occasion, completely botched a job, No one is perfect and sometimes things do not work out as planned. What is important is our focus on trying to satisfy the customer. In most instances, (several are here on Angie's List) customers end up happy with the resolution. We will make another attempt to find a way to satisfying the customer."
"Thank you for the review. We are glad you are satisfied"
I next used them to repair the claw foot dining room table which had separated top from base, not completely, but the top was wobbly. ($340) The glue had apparently dried out over the years. This repair/remake required removal from the home. They put in a reinforcement plus glue and guaranteed the same problem would not reoccur when moving the table. This was in 2010.
The latest need for their services was when a crib headboard had been stored with some kind of plastic draped over it. When it was once again to be put to use, the finished was destroyed on a good part of the piece. This time they removed the piece from my daughter's home and refinished it to 'just like new' condition. ($325)
The furniture they worked on is all made of quality wood so the repair cost was quite agreeable. Their service rep who came to my home each time was professional, and importantly said "yes, we can fix that".
I would not hesitate to contact Furniture Medic again if I or anyone in m y family should need their services.
"Thank you for the review. We are happy to have another satisfied customer."
"Thank you for taking the time to provide feedback. We appreciate your review."
"Thank you for the review!"
"Thank you for the review. While we pride ourselves on good service, we always want to understand when things go wrong. I have spoke to [member name remove] to understand her experience and how we could have improved it. As a result, we have modified a couple of processes and changed out some staffing responsibilities. These changes will prevent the issues in the future. I am truly sorry for the poor experience and have personally apologized to the customer. Eric Schimpf Owner."
"Thank you for your kind comments. Our goal is always 100% customer satisfaction, and having our efforts acknowledged is gratifying. We will pass your compliments along to the technician who performed your repairs."
"Thank you [Member Name]! Be sure to visit us at the upcoming Home and Garden Show"
"Thank you for the review!"
"Thank you for the review of our On-Site team"
"Thank you (Member name removed) for the review. We are thrilled you love our work."
"Thank you [Member name removed]. We really appreciate the review"
"Thanks for the review. On-Site work is our specialty!"
"Thanks for taking the time to provide a review. We really appreciate the feedback."
"It was our pleasure to work on your piece. Thanks for the review!"
"Thank you for taking the time to provide a review"
"Thank you for the review. If you can send our office a picture of the table, we'll take a look at the issue and see what can be done."
"Thanks for the review. We are so happy you like our work!"
"Thank you for the review!"
"We are glad you are a happy customer. Thanks for the review!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
652 STATE AVENUE, Cincinnati, OH 45204
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