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Furniture Medic by Cinti Furniture Restoration
Carpentry Framing - Install, Carpentry Framing - Repair, Interior Trim and Decorative Moldings Installation,
About us
Furniture Medic is the area’s largest provider of furniture and wood fixture repair and restoration services for your home or office. We are experienced in reviving your cabinets, restoring water or smoke damaged furniture as well as furniture restoration. Our expert technicians can perform simple repairs on-site like repairing veneer chips, color damage, and structural repair. If the repair is more difficult or is an antique in need of restoration, we have a fully equipped workshop and the skilled craftsmen, trained to repair, refinish, restore or reproduce any item to its original condition.
Business highlights
29 years of experience
Services we offer
Our services include: cabinet re-fresh & recoloring, color matching, fire or water damage, furniture structural repair and stabilization, polishing, precision repair of wood and veneer surface, refinishing, restoration from smoke, stripping & refinishing
Accepted Payment Methods
- CreditCard
Reviews
4.7120 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 11% | ||
| 2% | ||
| 0% | ||
| 3% |
Showing 1-25 of 120 reviews
Arlena E.
Mar 2016
unknown
Response from Furniture Medic by Cinti Furniture Restoration
"We are very sorry you did not have an outstanding experience. Our office will be reaching out to you today to schedule an on-site visit to address your concerns regarding the couch. This will be at no charge. I will discuss with our staff your experience and how we should have addressed your questions. Also, I apologize that the line on the table would be lost in the refinishing process. We had a number of internal conversations on this topic and we had the understanding this was discussed in detail prior to beginning the work. Again, I will address this with our staff. I hope all of your issues will be addressed and you will be satisfied."
BARBARA D.
Feb 2016
unknown
John M.
Nov 2015
Pretty badly. The office receptionist was very courteous and my initial contact was with her. I explained there were some specific things that needed to be done before they started work on the desk. Five weeks went by and the office manager called me back to make sure everything was ok. I informed her that I still had not heard from anyone. Another week went by and still nobody called. Eventually they brought the desk back. There were some small wooden knobs on the desk that were split down the middle. They ended up bringing me some knobs that they had outsourced but it was up to me to install them.
There was a locked cubbyhole on the desk (the key has been lost since 1971 so there were documents in there over 40 years old). When they returned the desk, the cubbyhole was empty. Nobody said anything about it and when I left them a voicemail complaining, I received an email back saying that I must be mistaken. There was also a solid oak shelf approximately 30" wide x 15" deep along the bottom portion of the desk that was gone.
Update: I was hoping after I stained it, that the two different types of wood would be blended together. After I have stained it, it makes it all the more apparent that there are two different types of wood.
There was a locked cubbyhole on the desk (the key has been lost since 1971 so there were documents in there over 40 years old). When they returned the desk, the cubbyhole was empty. Nobody said anything about it and when I left them a voicemail complaining, I received an email back saying that I must be mistaken. There was also a solid oak shelf approximately 30" wide x 15" deep along the bottom portion of the desk that was gone.
Update: I was hoping after I stained it, that the two different types of wood would be blended together. After I have stained it, it makes it all the more apparent that there are two different types of wood.
Response from Furniture Medic by Cinti Furniture Restoration
"Thank you for taking the time to provide a review. It is just as important for us to hear about when things go wrong as when they go right. I am very sorry that you did not have a fantastic experience and I will follow up privately to discuss your situation. Having been in operation for 20 years we have, on occasion, completely botched a job, No one is perfect and sometimes things do not work out as planned. What is important is our focus on trying to satisfy the customer. In most instances, (several are here on Angie's List) customers end up happy with the resolution. We will make another attempt to find a way to satisfying the customer."
Paul W.
Sep 2015
unknown
Response from Furniture Medic by Cinti Furniture Restoration
"Thank you for the review. We are glad you are satisfied"
LINDA S.
Aug 2015
I've used this provider three times. First to re glue/repair dowels on my dining room chairs. ($160) This was done in house in 2004.
I next used them to repair the claw foot dining room table which had separated top from base, not completely, but the top was wobbly. ($340) The glue had apparently dried out over the years. This repair/remake required removal from the home. They put in a reinforcement plus glue and guaranteed the same problem would not reoccur when moving the table. This was in 2010.
The latest need for their services was when a crib headboard had been stored with some kind of plastic draped over it. When it was once again to be put to use, the finished was destroyed on a good part of the piece. This time they removed the piece from my daughter's home and refinished it to 'just like new' condition. ($325)
The furniture they worked on is all made of quality wood so the repair cost was quite agreeable. Their service rep who came to my home each time was professional, and importantly said "yes, we can fix that".
I would not hesitate to contact Furniture Medic again if I or anyone in m y family should need their services.
I next used them to repair the claw foot dining room table which had separated top from base, not completely, but the top was wobbly. ($340) The glue had apparently dried out over the years. This repair/remake required removal from the home. They put in a reinforcement plus glue and guaranteed the same problem would not reoccur when moving the table. This was in 2010.
The latest need for their services was when a crib headboard had been stored with some kind of plastic draped over it. When it was once again to be put to use, the finished was destroyed on a good part of the piece. This time they removed the piece from my daughter's home and refinished it to 'just like new' condition. ($325)
The furniture they worked on is all made of quality wood so the repair cost was quite agreeable. Their service rep who came to my home each time was professional, and importantly said "yes, we can fix that".
I would not hesitate to contact Furniture Medic again if I or anyone in m y family should need their services.
Response from Furniture Medic by Cinti Furniture Restoration
"Thank you for the review. We are happy to have another satisfied customer."
MAUREEN L.
Aug 2015
They did the job as expected. Their employees are very professional.
Response from Furniture Medic by Cinti Furniture Restoration
"Thank you for taking the time to provide feedback. We appreciate your review."
Charles T.
Jul 2015
They did a great job and I would highly recommend them.
Response from Furniture Medic by Cinti Furniture Restoration
"Thank you for the review!"
Phyliss S.
May 2015
unknown
James B.
May 2015
Tom & Steve are exceptional craftsmen with outstanding customer service skills. Repairs ranged from refinishing minor scratches to rebuilding damaged bed frames.
John P.
Feb 2015
unknown
Response from Furniture Medic by Cinti Furniture Restoration
"Thank you for your kind comments. Our goal is always 100% customer satisfaction, and having our efforts acknowledged is gratifying. We will pass your compliments along to the technician who performed your repairs."
BOB R.
Feb 2015
unknown
Edgar L.
Jan 2015
unknown
Response from Furniture Medic by Cinti Furniture Restoration
"Thank you [Member Name]! Be sure to visit us at the upcoming Home and Garden Show"
Debra N.
Oct 2014
I originally just wanted the wood and frame fixed but after I saw how great it looked I asked them about the upholstery. They walked me through the process of choosing the right fabric and reupholstered the cushion, even made extra buttons for me. The are very knowledgeable and while some may think they are a bit high in price, it is well worth the extra money. I have a couch I am considering reupholstering and will be using them for the job.
Response from Furniture Medic by Cinti Furniture Restoration
"Thank you for the review!"
Edwin F.
Oct 2014
The work was excellent, worker was knowledgeable and professional, and they did all we asked.
Response from Furniture Medic by Cinti Furniture Restoration
"Thank you for the review of our On-Site team"
Cathy E.
Oct 2014
They did a beautiful job! The chair looks wonderful. I had picked out the fabric I wanted ahead of time based on the amount they recommended, and I wasn't 100% pleased because they overestimated the amount needed. I ended up spending more than I needed. However, they did a great job and I would recommend them.
Response from Furniture Medic by Cinti Furniture Restoration
"Thank you (Member name removed) for the review. We are thrilled you love our work."
Margaret M.
Oct 2014
It's been a mixed experience but I'm currently happy with them. The first experience we had with them was awful, which was prior to the company being sold. After the sale, however, they sought us out and did a fantastic job refinishing the table. A- overall. I know he gave us a very nice price break, too.
Response from Furniture Medic by Cinti Furniture Restoration
"Thank you [Member name removed]. We really appreciate the review"
Diane C.
Oct 2014
They did a great job. The table had some damage when I initially received it. He did it on-site and finished in about 30 minutes. The one individual that came out was very professional and there were no issues at all! I'd definitely recommend them!
Response from Furniture Medic by Cinti Furniture Restoration
"Thanks for the review. On-Site work is our specialty!"
Evan D.
Oct 2014
The door had some significant sun damage, and they did a great job restoring it! There were no issues with scheduling and they were really professional. They did the work at the house and they did a great job with the clean-up. I'd recommend them for sure!
Response from Furniture Medic by Cinti Furniture Restoration
"Thanks for taking the time to provide a review. We really appreciate the feedback."
Robert H.
Oct 2014
They did a great job and did so quickly. For the high level of quality, their price was very reasonable. I would definitely use them again and recommend them. I didn't have any issues at all with the pickup. The end result looks great!
Response from Furniture Medic by Cinti Furniture Restoration
"It was our pleasure to work on your piece. Thanks for the review!"
Nancy R.
Oct 2014
unknown
Response from Furniture Medic by Cinti Furniture Restoration
"Thank you for taking the time to provide a review"
Linda P.
Oct 2014
They did a good job and I would use them again. We got multiple quotes and their pricing seemed reasonable. The table looks nice but the surface of the table is starting to crack a bit now. It took them quite a while to get the table back to us as well, but they were very professional to work with. I would still recommend them.
Response from Furniture Medic by Cinti Furniture Restoration
"Thank you for the review. If you can send our office a picture of the table, we'll take a look at the issue and see what can be done."
William B.
Oct 2014
They did a wonderful job and the chair looks wonderful. Given the results, the pricing was very fair. It took them about 2 months (just what they said) and their craftsmanship was great. I'd definitely recommend them!
Response from Furniture Medic by Cinti Furniture Restoration
"Thanks for the review. We are so happy you like our work!"
Martha J.
Oct 2014
They were outstanding! The two gentlemen that came out took very good care of the table and it looks great! It took them about three months and I'd say the price was definitely worth it. I'd recommend them and definitely use them again. They were very professional and careful when handling it.
Response from Furniture Medic by Cinti Furniture Restoration
"Thank you for the review!"
RIC T.
Oct 2014
It went pretty well. Their pricing was a little high, but they did good work. The end result turned out well and I would use them again!
Response from Furniture Medic by Cinti Furniture Restoration
"We are glad you are a happy customer. Thanks for the review!"
Evan D.
Oct 2014
unknown
Response from Furniture Medic by Cinti Furniture Restoration
"Thank you for taking the time to provide a review. We appreciate the feedback."
Licensing
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FAQ
Furniture Medic by Cinti Furniture Restoration is currently rated 4.7 overall out of 5.
Furniture Medic by Cinti Furniture Restoration accepts the following forms of payment: CreditCard
No, Furniture Medic by Cinti Furniture Restoration does not offer free project estimates.
No, Furniture Medic by Cinti Furniture Restoration does not offer eco-friendly accreditations.
No, Furniture Medic by Cinti Furniture Restoration does not offer a senior discount.
No, Furniture Medic by Cinti Furniture Restoration does not offer emergency services.
No, Furniture Medic by Cinti Furniture Restoration does not offer warranties.