Footprints Floors of Cincinnati

Sadly one of the sloppiest contractors I've ever hired. We had our existing hardwood floors refinished and carpet replaced with hardwood in 3 rooms. It was a very large project, almost 2000 square feet that they finished in 4 days. Then spent an entire next day fixing mistakes. Mistakes like nails in the middle of the floor that was just refinished, many finishing nails left hanging in trim, stain can rings left in multiple places, improper sanding, and leaving areas looking worse than before they started. Mike told me "stop kneeling on the floor because your'e going to keep finding more things wrong." Watch your invoices too. We had two bundles of wood returned because they didn't need them but instead of a credit, Mike charged me for the wood until I caught his mistake. Save yourself the headache and frustration and go with a different contrractor who isn't rushing to get on to the next job and takes pride in the work.

We were so happy with this company. The owner was quick and the work was done quickly as well. Love the floors that were installed. So appreciate what they did and they were able to complete the job in one day!

The owner Mike is fantastic to work with. Found them after doing some research on good tilers in Cincinnati, and they had a lot of great reviews. When you meet Mike you can just tell he cares about his customers and the quality of work, which was the main reason we selected them over other companies. We had a few snafus that came up during the process, but Mike was always helpful to work through them and ensure we felt taken care of. His main tile installer Ramon is the freakin man! Super friendly and respectful, and an absolute artist when it comes to laying out the tile. He installed some super large form tile for us (4ftx4ft) solo, and they were perfectly level with beautiful grout lines. 10/10 would recommend to others.

I could not communicate with two different employees, I do not speak Spanish and was at a real disadvantage trying to communicate. They did not protect my home from a huge amount of dust by not using proper tools , my home will never be clean again dust everywhere!

I did it myself for 1/10 of cost

tl;dr: Amazing customer service and quality work! Thanks, Mike! We are on a tight schedule closing on a house mid November and needing to get the floor refinished before we can move in and host family for the upcoming holidays. Mike was awesome and able to fit us in, even with our aggressive schedule! He was able to put an estimate together just based on a floorplan I mocked up, since we didn't have easy access to the house before closing for him to do a walk-through. He was very knowledgeable and I appreciated his eye for color/undertones and his great stain recommendations as a result. He even came by our current house to pick up the first payment for the project, which I appreciated as a homebody! I would have left a 5 star review on all that alone, but Mike continued to go above and beyond for us. My husband has very exacting standards and there were a few areas he wasn't fully happy with. Mike came back out to reinspect those areas - one or two of which did need a correction, and I'm sure some of which were my husband being a bit picky. Mike not only agreed to have the crew take another pass over the floor, but the crew was already there and got started immediately! Thank you, Mike! You made our lives easier and helped us put one of our first stamps on the new home. I appreciate your friendliness and amazing customer service!

They did an amazing job. We wanted them to come when we were out of town and they got us in and completed it. Would highly recommend

Highly recommend Footprint Floors. Excellent quality work, very prompt and accurate communication, willing to go above and beyond the standard job expectations. Couldn't be happier with the results of our project.

Excellent dust abatement and control

They did an excellent job and fixed all the minor problems that came up during the project. Would recommend them highly.

No comments.

Mike and his team at Footprints floors were fantastic! They installed new hardwood floors in part of our home, and refinished the existing to match the new floors. We are extremely pleased with the quality of work and the customer service that we received! I would definitely recommend them to anyone looking to install new or refinish their existing hardwood floors!

They did an excellent job and it was priced fairly. We were both very pleased with the results.

My hardwood floors were old and beat up. They were awful. When they were done refinishing them, I was shocked at how good they looked. They are beautiful. They look brand new. I love them. I was unsure about the color of the stain and they worked with me on that and showed me many different colors. They were very patient and I love my color. They showed up on time and worked very hard. They covered my kitchen in plastic and they did a great job cleaning up. I was very happy with them. I would hire them again.

Footprints Floors refinished all of the hardwood on our 1st floor. They also removed the carpet from our stairs and stained the treads to match the floor. The 1st person I spoke with at Footprints was Marshall. Marshall came to our house and took measurements. Then he did something none of the other flooring companies I got quotes from did. He asked me about my wants and needs for our new floor. He showed me color samples and explained the different types of sealers they could use. He explained pretty close to step by step what they would be doing, how they would do it, and a general timeline for each step. When Marshall left I had a pretty good idea of how our floor refinishing would go. That is what sold me on Footprints Flooring. The others came in took measurements, were very vague answering my questions, did not tell me anything about different color or sealer options and one person just kept telling me do not worry, we will take care of everything (sorry, but for almost $5k I want to know in advance what** is). Then I met Mike, the project manager. He stopped by to collect our deposit and verify Marshalls assessment of our floor condition (a hot mess). We scheduled start date and time. He went over the refinishing steps and the timeline Marshall and I had talked about, and we further discussed finish options. On Monday morning Mike, Harold the crew supervisor and the crew showed up on time. Mike went over the project with them and they got right to work. The crew was knowledgeable, efficient, polite and considerate. They took great care removing some pictures I had left on the walls and the kitchen table I had left for the last minute. When they say they are **covering everything with plastic to help with the dust** what they mean is we are sealing off any areas not being worked on floor to ceiling to contain af much dust as possible. Lol I was expecting 5-6 days to complete. They were done in 4 days and it was done right. You can tell from their attitudes Marshall, Mike, Harold the entire crew take great pride in their work and doing a quality job. Should I ever need hardwood floors refinished again I will for sure be calling Footprints Flooring. They were not the cheapest, they were not the highest bid either but the WOW I get every time someone sees our beautiful new floors is worth every penny. Thanks, guys!

Total lack of planning and crew management. We had to change crew after 4 days, because apart from the fact that they were never on time, they made a total mess and the 2nd team had to restart. Unfortunately they did not consider at the beginning that with engineered hardwood made of oak, refinish needs to be perfectly executed, otherwise you remove too much and you have to change boards. With the second crew it went better but the final result is ok for the refinish, completely bad for the boards replacement. The owner had been very kind and available to stay on top of issues, but I am very disappointed by the final result. They claimed to be a quality company, we did not see that apart for a great customer service by the owner only.

Great experience! They were knowledgeable, patient and thorough!

They did s great job. Installers were great! Customer service is great! Appreciated the hands on from the owners. A great business who believes in quality service!

Mike was able to come out within a week to get our flooring installed. The group did a fantastic job and Iâ d hire them again!