Finishing Touches Hardwood Flooring Inc
About us
15 Employees. Uses subs for commercial work. Cost is determined by the job. No travel charges. Additional address - PO Box 54019, Cincinnati, OH 45254. Additional email - [email protected]. Additional DBA - Finishing Touches Hardwood Flooring Inc.
Business highlights
Services we offer
Sales, installation & refinishing of hardwood floors.
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 58% | ||
| 8% | ||
| 0% | ||
| 8% | ||
| 25% |
"We tore out all existing wood and we surly could not install lvt over the torn out flooring which we did clean up as much as we could every day we usually have a dumpster on site but mason does not allow them to be left on the street and the driveway was to steep we can only fit so much in a van each day the customer was told there would be extensive demolition on first floor and they could not use it until we finished so they decided to stay in the basement and expected to use the first floor like every day live that was not posable i joe did go to the job 4 different times doing the job to inspect and make sure the installers were good. We do not have a magic wand when doing major demolition and installation we cleaned the house spotless before we left on the final day.The kitchen contractor innovative interriors had not installed all kick plates or baseboard so they installed the rest of the shoe molding that we left for them which we do all the time we have been working with todd at innovative for more than 33 years and this is very normal."
"well bill did offer to screen clean and recoat the floors for .75 per sq ft which is half of are normal cost for a recoat cleaning of polyurethane floor info is in are paper work which was signed and returned if the customer would have takin 5 minuets to call my self or to call bill we would have been more then happy to tell them to use either poly care or bona cleaner for POLY URETHANE FLOORS she used bona rejuvenate which is for old waxed floors mr.[Member Name Removed] told bill they were going out of town and bill offered to recoat the floors then he was then called and told they did not want it done unless they were home we have not been called either the office or bill since then Mrs [Member Name Removed] called my office tuesday may 10 and was extremly rude and very un truthful while talking to my son who answers calls at the shop i called her tuesday evening when i returned to the shop and was not rude after she was not honest to me and threatened to sue me i then told her we were no longer interested in helping her with a recoat a simple phone call after the job was completed would have solved all this nonsense also bill did explain how to clean floors with another helper present at the time it was explained."
"I believe finishing touches did a great job on this the homeowner had 2 ligament complaints with a new guys edging around a door casing which we offered to fix immediately and we told no he just wanted 500.00 off the bill after getting attorneys involved we settled on 250.00 off the bill which i still do not agree with.I would in courage any potential custom to personal do a walk thru we added wood in the study living room dinning room and family room toothed all wood into existing then refinished everything my guys worked 2 saturdays and sundays plus final coated it on memorial day i differently could have handled this better but i am very proud of the work my guys did ."
Positives:
Getting the bid was quick, painless and fairly priced compared with other bids for the same job. - I ended up choosing Finishing Touches based on a friends' recommendation. The bid included varying options, such as owner removal of carpet and owner installing baseboard instead of just adding shoe molding for an additional cost.
Negatives:
They showed up both days about 30 minutes later than expected. The installation overall, looks very good. Maybe 4 or 5 very minor chips over 800 sq ft of flooring. There is one spot on the floor that has a very small air gap under a plank. You can hear air being pushed out when you step on it. One corner in the den doesn't quite come close enough to the wall so you can see a sliver of a gap between the baseboard and flooring. There were a couple pieces that were pulled while being installed plus a couple flawed pieces from Cali Bamboo. The bottom line: we ran out of flooring and I had to order another box. This delayed the final installation a few weeks. I ordered the number of square feet in the bid rounded up to the next box. But we still came up short. Stuff happens, but I thought I should add it to the report. I should qualify these negatives. You really have to be looking hard to see them.
Summary: The workers went above and beyond on a lot of little things. They created a very nice threshold to the sliding glass door. The advice to keep the flooring running in the same direction between two rooms that form an L shape was spot on. They also helped with a few baseboard cuts that would have taken me a couple hours but they did in about 15 minutes. The workers were surprised that I purchased the flooring - unpacked and stacked it to acclimate, per Cali Bamboo instructions even though that was the plan from the beginning. The workers also were inclined to nail the flooring down instead of a floating floor install. Floating floor install was the original plan and how it was done (top floor condo unit), but I'm glad I was there to make sure that the flooring wasn't nailed down as I'm not sure this was communicated to the crew.
Licensing
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FAQ
Contact Information
6662 Clough Pike, Cincinnati, OH 45244
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