Everything But the House
About us
EVERYTHING BUT THE HOUSE grew out of the Cincinnati antiques market, where seasoned vintage sellers, Jacquie Denny and Brian Graves, kept crossing paths and trading notes about people, the pieces they collect over a lifetime and the stories those items tell. In 2007, Jacquie and Brian joined forces and started EVERYTHING BUT THE HOUSE, a full-service estate sale business with a focus on driving awareness through a web presence. In early 2008, when they felt that they had a large enough audience, they experimented with selling an entire estate online. They couldn’t believe how quickly bidding heated up. Leveraging this platform, Jacquie and Brian focused on continuously exceeding their clients’ expectations. The business grew quickly and others took notice. Brothers and entrepreneurs Andy and Jon Nielsen, along with their business partner Mike Reynolds were among those that noticed. Together, they approached the pair about the potential for EBTH’s expansion and presented a plan to Brian and Jacquie for how they could partner and make the company global, staying true to a shared vision of unparalleled service powered by revolutionary technology and a love for the thrill of the hunt. Today, EBTH.com sells furniture, jewelry, art, coins, cars, collectibles and more, in 20 cities and counting. With over 180 sales a month, EBTH is still guided by Jacquie and Brian’s belief that there’s a one-of-a-kind piece waiting inside of every house.
Business highlights
Emergency services offered
19 years of experience
Services we offer
& Appraisal Services., Estate Sales, Fine Art Sales, Household Cleanout, Online Auctions, Personal Property Liquidation Services, Personal Property Sales
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.535 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 43% | ||
| 14% | ||
| 14% | ||
| 11% | ||
| 17% |
Showing 1-25 of 35 reviews
Ned M.
Sep 2020
everything was either very poorly made or outright fakes. Company was totally unresponsive. Either they don’t know what they’re doing or as I suspect they’re simply dishonest. This is not an auction house, this is a clip joint
Susan B.
Jul 2018
their response was essentially that there was nothing they could do, though I think there was nothing they wanted to do about it. I won an online auction of a purse by a famous designer. She committed suicide days later, sending the value of her work skyrocketing. Oops; they "lost" the purse.
David G.
Sep 2017
Horrible. I tried to resolve the issue with EBTH and they would do nothing.
Cathryn M.
Aug 2017
Lousy. Terrible company to deal with. Don't be fooled by those who hand their stuff over to EBTH to auction off - it's those who win and pay who are the losers...
Linda B.
Jun 2017
Holy cow. These folks need a major class action against them. This is an online auction site that is extremely deceiving and unethical in my view. I found them online looking for area estate sales, and they were by far the first that came up. I got burned bigtime. The estate sale when I found the site that was closing that night was in Blue Ash 10 minutes from me (except it wasn't an estate sale it was them selling off items from their warehouse). I wanted to place bids quickly because the bids were down to the wire, so I didn't read all their "you agree to the terms of service" disclaimers which they make you click prior to placing a $2 bid and after you signed up which requires your credit card including security code. I figured the shipment terms could be worked out later since it was 10 miles away (WRONG) So I bid on some great items totaling around $70, then this week learned EBTH shipment which UPS quoted as around $20 will cost me $95. I owe them ~188 for $70 in bids. The customer service when I wanted to know the specifics of what I was paying for that cost $95 to ship this 10 minutes down the hwy took my complaint and said she would confirm that charges are accurate with the warehouse but 24 hrs later no callback.. Because she said if I don't take the shipment I would pay the $70 in goods anyway, but not the shipping charges which were more and they would keep the purchases, I asked her how long I had to make up my mind. She never answered my question. I see under terms and conditions now on their website that I have 7 days, but sorry they already charged my card for~ 180 for 70 in bids. There are other interesting things like inside an estate sale clearly with all items being pick up for free they will bury items like 2 Chinese 19th century chairs which my son bid $2 on that are oops ship only no pickup because they are actually owned by EBTH and buried in valid estate sales. Those chairs buried within another estate sale are actually being sold by EBTH. We have the winning bid of $2 (no surprise) because delivery charges are $238 for our $2 bid. If you don't take the merchandise, they will **** your account anyway per online feedback and what their customer service told me yesterday. Additionally, I notice that there are strange 5 and 6 digit bidders when you look at bid history on select items who step in to up the ante. It is only on VERY expensive items. Things worth way more than the going bid. That isn't in their terms of service though that we will be bidding against EBTH if that indeed is what is occurring. A good example of this is two very interesting lion handcut in marble pairing which I bid up to $143. They are old and probably 100 lbs each. Turns out I was bidding against a 5 digit number where my number is 13 digits. It is obviously a bot. Similar items sell for over $1000 which is probably why the bot kicked in. The pair of chairs that my son placed a $2 bid on not realizing they were going to charge $238 to ship them down the hwy 10 miles... Those exact chairs sold at 2334 USD for 6 at a Christy's auction. You better be on your toes if you deal with EBTH. Maybe you can avoid being screwed like me. Good luck!
Chuck A.
May 2017
Great-commission seemed high but easy to say if you don't have to do it yourself.
ALICE C.
Apr 2017
Very well. My items fetched prices from $60 to $300. EBTH keeps 40%.
Cynthia T.
Mar 2017
Both times I've been impressed. Straight forward, easy to work with and to purchase from. Will definitely be using them again!
Susan B.
Mar 2017
I had 3 issues in a row where an item was not as described. A California King sized mattress was advertised as a queen, a book was listed as a first edition, when it had previous editions listed right inside, and another item that I can't recall now. I have had previous issues as well, items poorly packaged and delivered broken. I know they are on a learning curve, and I wanted them to succeed, but it feels more and more like eBay, where buyer beware is the rule.
Kendra S.
Jan 2017
I didn't get the china cabinet. Several days before pickup, I contacted them to ask about the dimensions of each piece so I could make sure I'd rented the appropriate size truck. Two days later, after a response saying they'd look into it, the CSR responded saying that the top of the cabinet had been delivered to Cincinnati but the base hadn't. She offered a refund, but I asked to hold off while the base was located as I really loved the cabinet and had won at an very good price. 29 days later, I had heard nothing more from them until I contacted them to ask what the situation was. I was put off for several days. Today I get an email saying that when the base of the cabinet hadn't been shipped to Cincinnati, their Chicago branch "donated" it. Perhaps if it had been won at a higher price it would not have been "lost"? They did say they'd refund my money, but the whole experience was so bad that I cannot recommend using them.
J K.
Dec 2016
the team assigned to actually do the sale (NOT sell the sale that person was aggressive and very pushy) were very good .The amount I paid was 35% plus 3% for credit cards .I understand that now just a few months later the fee has gone from 35 to 45 which is ridiculous . The descriptions were poor and some inaccurate and one item that i paid 7K for I got 300 for and a previous identical one sold for over 2K .I was very very disappointed. One item sold has caused huge heartache by my son-it was given to him by his deceased Dad I have tried by email to get the administrators to contact the buyer to give him /her my email address and cell phone mumber so I can see if I can buy it back and they refuse .The reason cited in privacy bu the buyer was in my home to pick the item up so my privacy was NOT honored.They have NO compassion nor customer service they only want to make money.The staff turn over is unbelievable and at $10 an hour it is appalling.
Jimmie M.
Sep 2016
Went very well at all pick up locations. Everyone always seem willing to help and are very professional.
Lisa S.
Jun 2016
The lady that I email was very nice and my email was answered quick then she told me I myself should call fedx and find out where they were delivered and told me who signed for the delivery and I did just that and found out that it was sent back to office because of damage. Then I called to tell her what I found out and another girl answered and I found she was very short with me I tried to ask question and nothing. I was told the person would call me back. No call but did get 2 email first to again tell me I needed to call fedex and the second was to say sorry that she had read the message wrong and that they delivered to office and my refund was possessed.
In the time I have been using ETBH only 3 things have been broke in shipping.
Lisa Schoonover
In the time I have been using ETBH only 3 things have been broke in shipping.
Lisa Schoonover
Molly E.
Jun 2016
unknown
Debra M.
Jun 2016
Everything went very well overall.
The photographer was a little careless with small breakable items - so watch out if you have small valuable breakable items.
Other than that, they took care of everything. It was a wonderful relief to have them handle everything. My father had passed and I didn't know what to do with things that had value, but no one in the family wanted them. They sold everything, arranged for pick ups or mailed what they needed too. They cleaned up after themselves as well. I'm very grateful to have found them.
The photographer was a little careless with small breakable items - so watch out if you have small valuable breakable items.
Other than that, they took care of everything. It was a wonderful relief to have them handle everything. My father had passed and I didn't know what to do with things that had value, but no one in the family wanted them. They sold everything, arranged for pick ups or mailed what they needed too. They cleaned up after themselves as well. I'm very grateful to have found them.
Frances C.
Jan 2016
unknown
Paul D.
Dec 2015
unknown
Response from Everything But the House
"The EBTH team is glad we could be of assistance. Thanks for the positive feedback!"
Zydruole G.
Nov 2015
From the beginning everything went OK,but when the auction end it and time came to let people pick up their items from my house, only 2 young ladies were present in the house, I was in the area and went to my house just to see the chaos! People were dragging heavy items, furniture and not being able to handle it! Due to that my stairs, floors, walls were scratched and damaged ! House was fully remodeled and I was ready to move to live to Florida , they said that they will take care of the damage . When I got few repair estimates, they said is to expensive , once again I found handy man and repairs were done , we agreed on price and still 2 months later - I wasn't refunded! Countless texts ,phone calls and emails were exchanged between us and promises were made time to time but no results!
Second- they charged me $682.50 for gemologist appraisal- which we did not agree on it , it was not in the contract and unknown to me I was charged ,after speaking to Manager it seems everything would be refunded to me but after two months still I wasn't paid for that neither ! Now they do not answer phone calls text or emails , very unprofessional and disappointing! I wish to resolve this matter as soon as possible ! Thank you !
Second- they charged me $682.50 for gemologist appraisal- which we did not agree on it , it was not in the contract and unknown to me I was charged ,after speaking to Manager it seems everything would be refunded to me but after two months still I wasn't paid for that neither ! Now they do not answer phone calls text or emails , very unprofessional and disappointing! I wish to resolve this matter as soon as possible ! Thank you !
Response from Everything But the House
"We are again so sorry to hear about your recent dissatisfaction. Our customer service team has been in touch to cover the discrepancies plus any damage incurred at your home. Our goal is to keep you as a satisfied customer. Please contact us via [email protected] or 888-862-8750 if you have any further issues."
CATHARINE S.
May 2015
unknown
Response from Everything But the House
"The EBTH team is glad we could be of assistance. Thanks for the positive feedback!"
Peg E.
May 2015
unknown
Sandy P.
May 2015
Purchased 2 club chairs on an auction. Paid $200.00 for delivery from Lexington Ky. to Louisville Ky. approx. 80 miles. distance.
Since I had purchased furniture from earlier auctions and received it the next week, I expected the same service. As of today, May 5th I still haven't' received the furniture. A week ago when I FINALLY got through to someone on the phone, I offered to send someone to pickup them up but was told I STILL HAD TO PAY THE SHIPPING FEE????
I have made countless calls and never got through to anyone, sent emails that weren't answered and left voice mail that was never returned.
Glad this company is growing, but they truly have the WORST customer service I've ever encountered. I could understand their attitude if the shipping were free, then we would be at there mercy, but gouging on shipping then not telling the customer what is going on is a terrible practice.
I guess they don't need my business...but they should wake up...they are really blowing it.
Response from Everything But the House
"We are sorry to hear that you may have been dissatisfied with an item you purchased. Our records show that you have been a great customer and that this is our first communication about a possible issue. Our goal is to keep you as a satisfied customer. Please contact us via [email protected] or 888-862-8750!"
Judy E.
Apr 2015
unknown
Response from Everything But the House
"[member's name removed] We are sorry to hear that you had a late delivery. Our customer service manager will be reaching out to better understand the issue you encountered. Thanks for bidding with EBTH and we would look forward to resolving this for you. The EBTH Team"
Steve W.
Apr 2015
unknown
Response from Everything But the House
"The EBTH team is glad we could be of assistance. Thanks for the positive feedback!"
J K.
Apr 2015
In a word awful.My friends home sale didn't go through at the last minute but they wouldn't delay the sale.SO now I have had to stage my home for selling.
Things disappeared and have never been found despite promises from senior staff that they would look into it
He felt he couldn't trust the initial staff assigned to the project-t including the manager.
he had to spend countless hours finding out where his goods that were NOT for sale -had gone ,Things were put into trash that he wanted to keep .-there wasn't a system to identify what was to be sold and what was to be kept by him -the manager was never on site so the workers just did what they wanted
He has a fiend-me - who has wonderful stuff but he wouldn't recommend them -as they just do what they want and seem to take what they want -to put it kindly.
They have grown too quickly -and lost the good name they had -just look at this very few A's and a huge % of F's
I will use Cowan's and a local auctioneer
THEY still have keys to my friends home and have NEVER returned them .A dehumidifier and a list of what they found at one of their workers houses that belonged to my friend was NEVER provided as promised -
The whole experience was MOST distasteful and unprofessional -
I will alert the better Business Bureau
Things disappeared and have never been found despite promises from senior staff that they would look into it
He felt he couldn't trust the initial staff assigned to the project-t including the manager.
he had to spend countless hours finding out where his goods that were NOT for sale -had gone ,Things were put into trash that he wanted to keep .-there wasn't a system to identify what was to be sold and what was to be kept by him -the manager was never on site so the workers just did what they wanted
He has a fiend-me - who has wonderful stuff but he wouldn't recommend them -as they just do what they want and seem to take what they want -to put it kindly.
They have grown too quickly -and lost the good name they had -just look at this very few A's and a huge % of F's
I will use Cowan's and a local auctioneer
THEY still have keys to my friends home and have NEVER returned them .A dehumidifier and a list of what they found at one of their workers houses that belonged to my friend was NEVER provided as promised -
The whole experience was MOST distasteful and unprofessional -
I will alert the better Business Bureau
Response from Everything But the House
"We are sorry to hear that your friend was unsatisfied with our service. One of our partners has reached out to him for full understanding of his concerns as our contractual obligation is with him. Rest assured we will work to make things right as to his concerns. Several of the items outlined here seem to be general misunderstanding of the process. Your friends input will help us understand why these existed. We can always improve! Just for clarification, all of our sellers have an online account that details everything sold on their behalf. The items removed from your friends property were taken to our showroom to be listed in specialty sales. If your friend goes into his online account, there is an "I'm Selling" tab that lists everything handled and status. There is also a list of checks cut from various sales that show which items were sold in relation to that check. Your friend was unaware that this existed. We will look at how we communicate this in the future. As for the keys, they have been returned by our partner when they visited with your friend. Our project manager had been working to return them and schedules had not aligned. We have also offered to purchase a dehumidifier if necessary. The dehumidifier in question was deemed to be a product liability for the seller and it was scrapped. In cleaning and organizing properties, we have to make judgement calls like this regularly. Lastly, we are truly sorry that the home sale fell through. That was beyond our control. Our process had already started at this point and an option to delay was offered. We simply asked that the labor costs incurred thus far be paid. Those costs would have been offset against our commission once the sale was completed. Your friend decided against this. Our teams have completed hundreds of estate sales. To say that we have received numerous "F"s is a bit unfair. Our seller surveys routinely show highly satisfied sellers. We understand there may have been frustration with your friends experience, but at this point all we can do is make it right. Our goal is to do so and that is why we have one of our partners working with him directly. Thanks for your feedback! The EBTH Team"
Jancy J.
Mar 2015
unknown
Response from Everything But the House
"We are sorry to hear that you may have been dissatisfied with an item you purchased. EBTH takes pride in making sure items are described accurately. Our records show that you have been a great customer and that this is our first communication about a possible issue. We would love to speak with you about any challenges related to the purchase so we can understand your concerns. Our team has left voice and email messages and has not heard back. Our goal is to keep you as a satisfied customer. Please contact us via [email protected] or 888-862-8750!"
Licensing
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FAQ
Everything But the House is currently rated 3.5 overall out of 5.
Everything But the House accepts the following forms of payment: CreditCard
Yes, Everything But the House offers free project estimates.
No, Everything But the House does not offer eco-friendly accreditations.
No, Everything But the House does not offer a senior discount.
Yes, Everything But the House offers emergency services.
No, Everything But the House does not offer warranties.