Everything But the House

everything was either very poorly made or outright fakes. Company was totally unresponsive. Either they don’t know what they’re doing or as I suspect they’re simply dishonest. This is not an auction house, this is a clip joint

their response was essentially that there was nothing they could do, though I think there was nothing they wanted to do about it. I won an online auction of a purse by a famous designer. She committed suicide days later, sending the value of her work skyrocketing. Oops; they "lost" the purse.

Horrible. I tried to resolve the issue with EBTH and they would do nothing.

Lousy. Terrible company to deal with. Don't be fooled by those who hand their stuff over to EBTH to auction off - it's those who win and pay who are the losers...

Holy cow. These folks need a major class action against them. This is an online auction site that is extremely deceiving and unethical in my view. I found them online looking for area estate sales, and they were by far the first that came up. I got burned bigtime. The estate sale when I found the site that was closing that night was in Blue Ash 10 minutes from me (except it wasn't an estate sale it was them selling off items from their warehouse). I wanted to place bids quickly because the bids were down to the wire, so I didn't read all their "you agree to the terms of service" disclaimers which they make you click prior to placing a $2 bid and after you signed up which requires your credit card including security code. I figured the shipment terms could be worked out later since it was 10 miles away (WRONG) So I bid on some great items totaling around $70, then this week learned EBTH shipment which UPS quoted as around $20 will cost me $95. I owe them ~188 for $70 in bids. The customer service when I wanted to know the specifics of what I was paying for that cost $95 to ship this 10 minutes down the hwy took my complaint and said she would confirm that charges are accurate with the warehouse but 24 hrs later no callback.. Because she said if I don't take the shipment I would pay the $70 in goods anyway, but not the shipping charges which were more and they would keep the purchases, I asked her how long I had to make up my mind. She never answered my question. I see under terms and conditions now on their website that I have 7 days, but sorry they already charged my card for~ 180 for 70 in bids. There are other interesting things like inside an estate sale clearly with all items being pick up for free they will bury items like 2 Chinese 19th century chairs which my son bid $2 on that are oops ship only no pickup because they are actually owned by EBTH and buried in valid estate sales. Those chairs buried within another estate sale are actually being sold by EBTH. We have the winning bid of $2 (no surprise) because delivery charges are $238 for our $2 bid. If you don't take the merchandise, they will **** your account anyway per online feedback and what their customer service told me yesterday. Additionally, I notice that there are strange 5 and 6 digit bidders when you look at bid history on select items who step in to up the ante. It is only on VERY expensive items. Things worth way more than the going bid. That isn't in their terms of service though that we will be bidding against EBTH if that indeed is what is occurring. A good example of this is two very interesting lion handcut in marble pairing which I bid up to $143. They are old and probably 100 lbs each. Turns out I was bidding against a 5 digit number where my number is 13 digits. It is obviously a bot. Similar items sell for over $1000 which is probably why the bot kicked in. The pair of chairs that my son placed a $2 bid on not realizing they were going to charge $238 to ship them down the hwy 10 miles... Those exact chairs sold at 2334 USD for 6 at a Christy's auction. You better be on your toes if you deal with EBTH. Maybe you can avoid being screwed like me. Good luck!

Great-commission seemed high but easy to say if you don't have to do it yourself.

Very well. My items fetched prices from $60 to $300. EBTH keeps 40%.

Both times I've been impressed. Straight forward, easy to work with and to purchase from. Will definitely be using them again!

I had 3 issues in a row where an item was not as described. A California King sized mattress was advertised as a queen, a book was listed as a first edition, when it had previous editions listed right inside, and another item that I can't recall now. I have had previous issues as well, items poorly packaged and delivered broken. I know they are on a learning curve, and I wanted them to succeed, but it feels more and more like eBay, where buyer beware is the rule.

I didn't get the china cabinet. Several days before pickup, I contacted them to ask about the dimensions of each piece so I could make sure I'd rented the appropriate size truck. Two days later, after a response saying they'd look into it, the CSR responded saying that the top of the cabinet had been delivered to Cincinnati but the base hadn't. She offered a refund, but I asked to hold off while the base was located as I really loved the cabinet and had won at an very good price. 29 days later, I had heard nothing more from them until I contacted them to ask what the situation was. I was put off for several days. Today I get an email saying that when the base of the cabinet hadn't been shipped to Cincinnati, their Chicago branch "donated" it. Perhaps if it had been won at a higher price it would not have been "lost"? They did say they'd refund my money, but the whole experience was so bad that I cannot recommend using them.

the team assigned to actually do the sale (NOT sell the sale that person was aggressive and very pushy) were very good .The amount I paid was 35% plus 3% for credit cards .I understand that now just a few months later the fee has gone from 35 to 45 which is ridiculous . The descriptions were poor and some inaccurate and one item that i paid 7K for I got 300 for and a previous identical one sold for over 2K .I was very very disappointed. One item sold has caused huge heartache by my son-it was given to him by his deceased Dad I have tried by email to get the administrators to contact the buyer to give him /her my email address and cell phone mumber so I can see if I can buy it back and they refuse .The reason cited in privacy bu the buyer was in my home to pick the item up so my privacy was NOT honored.They have NO compassion nor customer service they only want to make money.The staff turn over is unbelievable and at $10 an hour it is appalling.

Went very well at all pick up locations. Everyone always seem willing to help and are very professional.

The lady that I email was very nice and my email was answered quick then she told me I myself should call fedx and find out where they were delivered and told me who signed for the delivery and I did just that and found out that it was sent back to office because of damage. Then I called to tell her what I found out and another girl answered and I found she was very short with me I tried to ask question and nothing. I was told the person would call me back. No call but did get 2 email first to again tell me I needed to call fedex and the second was to say sorry that she had read the message wrong and that they delivered to office and my refund was possessed.
In the time I have been using ETBH only 3 things have been broke in shipping.
Lisa Schoonover

unknown

Everything went very well overall.
The photographer was a little careless with small breakable items - so watch out if you have small valuable breakable items.
Other than that, they took care of everything. It was a wonderful relief to have them handle everything. My father had passed and I didn't know what to do with things that had value, but no one in the family wanted them. They sold everything, arranged for pick ups or mailed what they needed too. They cleaned up after themselves as well. I'm very grateful to have found them.