Everything But the House
About us
EVERYTHING BUT THE HOUSE grew out of the Cincinnati antiques market, where seasoned vintage sellers, Jacquie Denny and Brian Graves, kept crossing paths and trading notes about people, the pieces they collect over a lifetime and the stories those items tell. In 2007, Jacquie and Brian joined forces and started EVERYTHING BUT THE HOUSE, a full-service estate sale business with a focus on driving awareness through a web presence. In early 2008, when they felt that they had a large enough audience, they experimented with selling an entire estate online. They couldn’t believe how quickly bidding heated up. Leveraging this platform, Jacquie and Brian focused on continuously exceeding their clients’ expectations. The business grew quickly and others took notice. Brothers and entrepreneurs Andy and Jon Nielsen, along with their business partner Mike Reynolds were among those that noticed. Together, they approached the pair about the potential for EBTH’s expansion and presented a plan to Brian and Jacquie for how they could partner and make the company global, staying true to a shared vision of unparalleled service powered by revolutionary technology and a love for the thrill of the hunt. Today, EBTH.com sells furniture, jewelry, art, coins, cars, collectibles and more, in 20 cities and counting. With over 180 sales a month, EBTH is still guided by Jacquie and Brian’s belief that there’s a one-of-a-kind piece waiting inside of every house.
Business highlights
Services we offer
& Appraisal Services., Estate Sales, Fine Art Sales, Household Cleanout, Online Auctions, Personal Property Liquidation Services, Personal Property Sales
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 43% | ||
| 14% | ||
| 14% | ||
| 11% | ||
| 17% |
In the time I have been using ETBH only 3 things have been broke in shipping.
Lisa Schoonover
The photographer was a little careless with small breakable items - so watch out if you have small valuable breakable items.
Other than that, they took care of everything. It was a wonderful relief to have them handle everything. My father had passed and I didn't know what to do with things that had value, but no one in the family wanted them. They sold everything, arranged for pick ups or mailed what they needed too. They cleaned up after themselves as well. I'm very grateful to have found them.
"The EBTH team is glad we could be of assistance. Thanks for the positive feedback!"
Second- they charged me $682.50 for gemologist appraisal- which we did not agree on it , it was not in the contract and unknown to me I was charged ,after speaking to Manager it seems everything would be refunded to me but after two months still I wasn't paid for that neither ! Now they do not answer phone calls text or emails , very unprofessional and disappointing! I wish to resolve this matter as soon as possible ! Thank you !
"We are again so sorry to hear about your recent dissatisfaction. Our customer service team has been in touch to cover the discrepancies plus any damage incurred at your home. Our goal is to keep you as a satisfied customer. Please contact us via [email protected] or 888-862-8750 if you have any further issues."
"The EBTH team is glad we could be of assistance. Thanks for the positive feedback!"
Purchased 2 club chairs on an auction. Paid $200.00 for delivery from Lexington Ky. to Louisville Ky. approx. 80 miles. distance.
Since I had purchased furniture from earlier auctions and received it the next week, I expected the same service. As of today, May 5th I still haven't' received the furniture. A week ago when I FINALLY got through to someone on the phone, I offered to send someone to pickup them up but was told I STILL HAD TO PAY THE SHIPPING FEE????
I have made countless calls and never got through to anyone, sent emails that weren't answered and left voice mail that was never returned.
Glad this company is growing, but they truly have the WORST customer service I've ever encountered. I could understand their attitude if the shipping were free, then we would be at there mercy, but gouging on shipping then not telling the customer what is going on is a terrible practice.
I guess they don't need my business...but they should wake up...they are really blowing it.
"We are sorry to hear that you may have been dissatisfied with an item you purchased. Our records show that you have been a great customer and that this is our first communication about a possible issue. Our goal is to keep you as a satisfied customer. Please contact us via [email protected] or 888-862-8750!"
"[member's name removed] We are sorry to hear that you had a late delivery. Our customer service manager will be reaching out to better understand the issue you encountered. Thanks for bidding with EBTH and we would look forward to resolving this for you. The EBTH Team"
"The EBTH team is glad we could be of assistance. Thanks for the positive feedback!"
Things disappeared and have never been found despite promises from senior staff that they would look into it
He felt he couldn't trust the initial staff assigned to the project-t including the manager.
he had to spend countless hours finding out where his goods that were NOT for sale -had gone ,Things were put into trash that he wanted to keep .-there wasn't a system to identify what was to be sold and what was to be kept by him -the manager was never on site so the workers just did what they wanted
He has a fiend-me - who has wonderful stuff but he wouldn't recommend them -as they just do what they want and seem to take what they want -to put it kindly.
They have grown too quickly -and lost the good name they had -just look at this very few A's and a huge % of F's
I will use Cowan's and a local auctioneer
THEY still have keys to my friends home and have NEVER returned them .A dehumidifier and a list of what they found at one of their workers houses that belonged to my friend was NEVER provided as promised -
The whole experience was MOST distasteful and unprofessional -
I will alert the better Business Bureau
"We are sorry to hear that your friend was unsatisfied with our service. One of our partners has reached out to him for full understanding of his concerns as our contractual obligation is with him. Rest assured we will work to make things right as to his concerns. Several of the items outlined here seem to be general misunderstanding of the process. Your friends input will help us understand why these existed. We can always improve! Just for clarification, all of our sellers have an online account that details everything sold on their behalf. The items removed from your friends property were taken to our showroom to be listed in specialty sales. If your friend goes into his online account, there is an "I'm Selling" tab that lists everything handled and status. There is also a list of checks cut from various sales that show which items were sold in relation to that check. Your friend was unaware that this existed. We will look at how we communicate this in the future. As for the keys, they have been returned by our partner when they visited with your friend. Our project manager had been working to return them and schedules had not aligned. We have also offered to purchase a dehumidifier if necessary. The dehumidifier in question was deemed to be a product liability for the seller and it was scrapped. In cleaning and organizing properties, we have to make judgement calls like this regularly. Lastly, we are truly sorry that the home sale fell through. That was beyond our control. Our process had already started at this point and an option to delay was offered. We simply asked that the labor costs incurred thus far be paid. Those costs would have been offset against our commission once the sale was completed. Your friend decided against this. Our teams have completed hundreds of estate sales. To say that we have received numerous "F"s is a bit unfair. Our seller surveys routinely show highly satisfied sellers. We understand there may have been frustration with your friends experience, but at this point all we can do is make it right. Our goal is to do so and that is why we have one of our partners working with him directly. Thanks for your feedback! The EBTH Team"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.