Estridge Carpentry

It did not go at all. Opening note: I would give zero stars, but that was not an option. My wife and I are/were interested in expanding/reconfiguring our existing deck and therefore sought out several contractors from which to obtain estimates. Estridge bubbled to the top. I called them to ask a few questions about their services and to schedule a day/time for a representative from Estridge to visit our home in order to gather the necessary info required to compile an estimate. They were running 3-4 weeks on scheduling, which was expected. In the meantime my wife and I spent several hours researching what we wanted, colors, material options, design elements, etc. We wanted to be prepared for the meeting in order to maximize everyone's time. The rep from Estridge arrived on-time to the scheduled appointment. All good up to this point. At the end of the meeting I asked the rep from Estridge what the next steps would be. The rep explained in detail how their internal estimate creation and review process worked and that she expected to have our estimate to us in about 2.5 weeks. 3 weeks came and went, so I called the same number (directly from their website) I used to make the original appointment. No answer, so I left a message. After about 3 days of not receiving a return call, I decided to email them using the 3 contact emails listed on their website. No response after another 3 days. I than texted the rep that came to our house. They responded in a few hours that they were in the field today and would be back in the office at which time they would be able to provide an update. Another week guys by and nothing. So, I decide to text every number listed on their website. I received a response back from Chad or Chris Estridge who apologized for the delay, made a few excuses about people being out of the office, then asked us if it was ok that they were booked through spring 2021 and did we still want an estimate. Yes was our answer. He said we would send us an estimate by the end of the following week. That week came and went so I emailed them all again. Crickets. I get paid by the hour, took 3 hours out of my day to make the original appointment, which is 3 hours I did not get paid. It's unfortunate, that Estridge carpentry does not respective or value the time of their customers (potential customers who would be spending tens of thousands of dollars with them). If the fact that they made 3 commitment on 3 different occasions to provide us with an estimate and failed to meet any of those commitments. Not just failed but, did not even have the respect to call us and let us know they were running behind. I would not recommend using Estridge Carpentry.

Our new deck project went extremely well with Estridge Carpentry, led by project manager Chad Estridge. The quality of the work is very high, and Chad was very professional and friendly to deal with. He always listened to what we wanted and was very helpful in guiding us to make important decisions regarding the design and configuration of the deck. Also, during the project, we discovered that he was dealing with a personal family crisis, yet he never once mentioned it to us or let it interfere with his work. We are very happy with our new deck, which looks terrific and adds tremendously to the value and enjoyment of our home. My wife and I highly recommend Estridge!

Waited three weeks for an estimate appointment. Ten minutes after the appointment was scheduled to start, I receive a call from the office saying the estimator would be late due to rain. She asked what exactly I wanted (which I had explained when I set up the appointment), so I explained again. This time she said we don't do resurfacing any more. So I canceled the appointment, wasted three weeks, and received very poor customer service. Should have better informed me at first contact. Not happy to be treated this way.

Contracted with Estridge Carpentry because they were the only one willing to acquire the necessary building permits. Estridge was not the cheapest and they charged extra to acquire the permits but I thought it was worth it so I need not get involved. The following synopsis of problems was discussed with Christopher Estridge and he and his team did show up later to correct some of the problems left behind but there are other problems we had that should be corrected on Estridge Carpentry's end. 1) Despite numerous calls asking for a start date the workers just showed up unannounced to start this large project. We had no time to prepare. 2) Information from the building inspector's office was never relayed to the carpenter. 3)The mess left behind was inexcusable. The amount of nails, screws, old and new wood pieces and even tools and supplies left in my lawn and driveway. I spent many days scouring my driveway for debris so my tires do not get destroyed. I got blisters from moving dirt and rocks from my lawn area so I can mow. Why didn't I just have the carpenter fix these things before payment? I got so tired of him going in and out of my house using the restroom, complaining how far he had to drive to get to me, how he had to pay for his own gas etc, etc. . He did good work (for the most part) but everything was taking longer and bigger than originally thought, I wanted it (and him) done and gone. I thought I could finish the cleanup but that was bigger than I originally estimated. Sorry Chris, but I feel that I need to inform people of my experiences. What if I had been disabled or elderly? I would have been left with the problems we experienced. To his credit, our interactions with Chris himself were highly professional, but it did seem like we were assigned second-string installers.

Overall well, but there were a number of things that could be better. Asked for an access door thru skirting to underside of deck that was not provided. There were a number of fasteners that were not fully seated that I had to fix. They used some splintered wood especially on railings that I had to sand. They failed to thoroughly clean up sawdust in work area and left a shovel onsite.

Estridge was great to work with from the initial contact and quoting process thru to work being completed. The owner Chris is personable and knows how to design something that is complimentary to the existing house. Both carpenters that performed the work were great onsite and worked hard to get the job done in a timely manner. We solicited several bids and although on the cheapest, we felt their design and attention to the specifics of the project were more in line than others. All around great experience.

It went great, the waiting list was a little long but worth it. The crew that built the deck was professional and very knowledgeable. I would recommend to family and friends. They did a great job!

The Estridge team met the quoted start date and completed all work in a Professional manner. The wood from the old deck was carted away daily and the work area was cleaned up at the end of each work day. Chad Estridge is an amazing craftsman who is conscientious and thorough. Chad was assisted by an apprentice, Ricky. I obtained six quotes and Estridge Carpentry was low bidder by a considerable amount.

Chris was awesome to work with! He is very responsive and helpful. Chris and his crew were accomodating and went above and beyond. The finished deck looks awesome! I can't wait to decorate and have a party this summer!

Chris was great to work with. The crew that worked on the deck was Richard and Tom. They were very hard workers and paid a lot of attention to all details. I would highly recommend Estridge Carpentry for any work that you need done.

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We were very pleased. They worked quickly and detail orientated.

They have blown me away! First off they beat every price I had quoted previously to calling by a lot!!! The crew was extremely respectful an just awesome people. They made a pretty crazy design I had done in 3 days!!! I honestly didn't even know it was possible. I have bragged about Chris an the guys and my deck for weeks now. I will without a doubt be calling again