Eclipse Window Tinting Inc.
About us
We bring modern tinting materials and procedures together with a classic work ethic and attitude. With over two decades of experience and a professionalism that is unmatched in the Tri-State, we are proud of the reputation and trust we have built in our community here. We don't just specialize in window film, but have much more to offer as well. Self healing Clear Bra paint protection film, Ceramic Pro coatings, and many types of films and vinyls from perforated and decorative to security and graphics. We also offer radar detection installation as an official ESCORT dealer.
Business highlights
Services we offer
& AUTOMOBILES., BUSINESS', WINDOW TINTING FOR HOMES
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 9% |
"We're so glad you're happy with the window film and what it's done for your home. Thank you for the review!"
"Thank you for the review, yes we only offer the very best in both service and product, it's what we believe in. We're pleased you're so happy with the tint, thanks for choosing us!"
"Thank you for taking the time to leave us a review!"
"Thank you for the review and praise! We always strive to offer our best and treat your windows like they were our own!"
"Thank you for the praise and review! We apologize for the lack of boot covers, we typically always make sure we have our installers wear those. Thank you for being so understandable with the seam, due to the size of window film rolls and some windows, seams are sometimes necessary but we always try to hide or even avoid them whenever possible."
"Thanks for choosing us! We greatly appreciate it!"
"Thank you for choosing Eclipse! We're so glad you're happy with the look and work."
"(member name removed) Very sorry you feel that way. I believe we had the buy one get one half off at that time. We make it simple and only charge 2 & 4 door cars the same price and always have. Most people don't tint the whole windshield but some do, so not sure if one of our salespersons miss quoted or we just ran out of time (wasn't sure by the review). We are extremely high volume and occasionally run out of time. It being the holiday season the volume was just honestly overwhelming this year. I apologize you had trouble. I didn't see quality complaints in the review and I hope that wasn't the case as our installations are usually top quality. If you change your mind and would like the windshield done, please call me and I'll help improve your experience. Best Regards Rick"
"Thank you for bringing the vehicle to us! Though we no longer offer car audio at the shop, we did have the best techs in the city and they did amazing installations!"
"Thank's for choosing us! We take great pride in our work, and strive to give everyone that very same experience!"
"We always try to treat your home like our very own! Thank you for the review!"
Having not heard back from Rick yet I called him on January 22, 2014 only to be told that he was busy and still looking into it. Rick implied at that time that he would see about getting the NAV TV fixed but that the installation and un-installation costs were mine to bear. I decided at that time that due to the fact that the NAV TV would not perform as I originally was promised that I did not want the product any longer.
On February 3, 2014 I scheduled an appointment to have the NAV TV module removed and the custom lighting installed. I arrived for my appointment and was told that due to several employees not coming to work they could uninstall the NAV TV but could not install the custom lighting for me. Once the NAV TV unit was uninstalled I offered to pay for the labor involved and was specifically told by the Eclipse representative that I would not have to pay for it and that the NAV TV unit was defective and would be returned. On February 6, 2014 I sent Rick an email noting that I had the NAV TV unit uninstalled on the 3rd and that I would like a refund. On February 7, 2014 Rick replied that NAV TV does not return installed NAV TV units and that while they would try to get a return authorization for the product that I should not expect a refund. Rick noted that his vendors dictate how he does business and that a refund or even partial credit would take weeks if not months to get; he also acknowledged that he owed me for the $100 overcharge in his reply.
On Februiary 7, 2014 I replied to Rick to point out that not only did the NAV TV product not function as he promised but that it was defective and for those two reasons I wanted a full refund. I told Rick in my reply that I expected a full refund or would dispute what he had charged me. Rick's reply on the same day was that "you are welcome to dispute it" and that a new NAV TV (which would still not perform as I requested it originally) or partial credit was all that I was due. He also noted that special order items are not returnable even though he had not indicated the product as special order or his return policy in any manner since the beginning.
Simply put, Rick sold me an apple under the premise that it was an orange. When I tried to return the apple he said sorry "we don't accept apple returns and even if we did you still have to pay us for the costs of growing it. Rick, as the owner of the business made it clear to me that he was in it for the money and not for the customers. I will not due business with Eclipse again.
"I remember this incident, I'm sorry for the defective unit and policies instilled by the manufacturers. It put us in a poor position to really make things right with you, and unfortunately miss-communication a long the way. As a business we certainly take the responsibility here. I sincerely apologize for the inconvenience and poor experience, I think if you go over our other reviews on here and other sites, you can see not what we're about or the kind of work we practice. Unfortunately situations arise, and some things we just can't help the way the customer would like."
"We try to give everyone the best experience and the best film that will be the best fit for them and their vehicle/home/business. Thank you for the review!"
"If you liked our waiting area before, you should see our showroom now! We remodeled last year and it's even more comfortable and convenient! Thank you for the review!"
"Thank you for the review! We know how important your time is, so we try to be as tentative as possible!"
"Inconvenient situations happen all the time, that's no excuse for us! We appreciate your patience and so glad you're happy with our work!"
"50% VLT is surprisingly light, so it definitely fits the stock look very well. Thank you for choosing us and we're glad we could help!"
"We take great pride that we handle and are trusted with many of the high end models and vehicles around the Tri-state. Not just for window film, but for all our services from Clear Bra self healing protection film, to our new Ceramic Pro coatings. Thank you for the trust, and the review!"
I can't say enough good things about the company, the owners and all the employees are very professional.
"Thank you for trusting us to do both your business and your vehicle!"
"Thanks for choosing us, and we're glad we met all your expectations and you're pleased with the results!"
"Thank you for choosing us!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.