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Culligan of Cincinnati, OH
Water Treatment & Purification System Installation and Replacement, Water Treatment & Purification System Repair or Service,
About us
Culligan is the world’s leading water treatment company. For over 75 years, Culligan has led the way in water treatment technology, providing the most advanced products and solutions for the world’s water problems. Your local Culligan Man is your local water expert. He is dedicated to delivering high-quality water solutions that will improve the lives of his customers. Simply stated, Culligan believes that better water will make life better for you and your family. Today we offer the most technologically advanced products and services available, combined with the personal service of your local Culligan organization. Our entire line of water softeners, water filtration systems, drinking water systems, and whole-house filtration systems set the standard in the water treatment industry.
Business highlights
Emergency services offered
89 years of experience
Services we offer
Water softener, bottled water, drinking water, hard water, in-line filter, reverse osmosis, soft water, softener repair, softener salt, water cooler, water delivery, water filter, water filtration, water service
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.927 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 59% | ||
| 11% | ||
| 7% | ||
| 4% | ||
| 19% |
Showing 1-25 of 27 reviews
Sean C.
Feb 2019
The went up 10.00 a bottle after they purchased my account from Ready Referesh/Nestle. I will definitely shop for another servicer
Ted F.
Aug 2017
We ended up not having the water softener installed by them, because the communication was with us was terrible, changing installation times, etc. Would recommend going with another company for a water softener.
JERRY D.
Jun 2017
Six months ago we moved into new house and were told there would be no installation charges to move our water purifier. Upon install they charged us $350 we asked the installer to follow up per our being told no cost. He said he would. We heard nothing, and I called the office, where a woman promised to look into it. Never heard from her either. Two months later we got the bill for $320. Beware, they charge for new installation without quoting a price.
Brian W.
Jan 2017
I had the high efficient water softener with the Blue Blue sediment filter installed in my home around five months ago. I live in a rural area and use a well. We have a high natural concentration of iron in our water. With the new Culligan system, the quality of our water is much better than it was before. I'm also very impressed with the service. In particular, Scott has done a great job. He made a good recommendation, provided a good install, came out for service at my wife's request, and - most recently - Scott helped get my system up and running again with new filters after I had to replace my well water pump and tank. Thank you. I couldn't be happier with Culligan.
Denise C.
Dec 2016
1.) A water softener was installed in my home by Culligan in 2010 as a rental. In 6 years no one ever came to my house or contacted me again. When a new softener was installed in November 2016, the new company asked when the last time the Culligan filter had been changed. I was surprised to hear that there was a filter that should have been changed at least annually although I had never been contacted by Culligan again and they had not serviced the unit since 2010. 2.) When the unit was rented in 2010, I had explicitly expressed a desire to purchase the unit through Culligan as I had done previously. I was told that Culligan did not offer that option. The unit had to be rented or paid in full. After 6 years of renting the unit and $74 monthly, I called Culligan and expressed an interest in purchasing a unit as it was not economical for me to continue renting. The office staff indicated that they have always had a purchase option available and they don’t know why I had been told otherwise. The office staff indicated that would have a sales rep contact me to provide a cost for a new unit and a buy-out cost of the unit I had since I had already paid on the unit several years. 3.) After several days, a sales rep still had not contacted me. I called the office again and indicated that I will need to go with a company other than Culligan if I could not get a call back. 4.) When I did receive a call from the sales rep, Todd Newton he indicated the cost of a new unit would be between $1700 and $3500. I told him that was a wide range and I wanted to know a cost based on the unit I currently had. He said he didn’t know what kind of unit I had. I asked him about the buy-out option and he said “The buy-out cost is $400”. I asked him how he could give me a buyout if he didn’t even know the unit I currently had. He said that after customers rent a unit for 2-3 years, Culligan just sells the unit at the buy-out cost of $400. I asked him if he could reduce the buy-out from $400 to $200 since I had been renting the unit for 6 years. He said No. Since I felt like he was a bit rude, condescending and uninterested in working with me, I requested the district manager call me. 5.) The Culligan district manager, Scott called me promptly. He indicated that it is not Culligan’s policy to allow customers to buy-out their units and the request was unusual. I believe I mentioned, that I didn’t even know this was an option but his office staff are the ones who told me about it. He asked me if he could see what he could see what he could work out and call me back. Unfortunately, I didn’t hear back from him. 6.) Based on my experience, when the district manager can’t even return a phone call, I cannot do business with Culligan nor can I recommend Culligan. The fact that a filter has not been changed for 6 years is really inconceivable.
Lee A.
Dec 2016
We purchased the GOLD unit. First installer didn't get it right because he said the salesman had not correctly indicated the supply lines. Second guy (different guy) finished the install. Got water all over the floor - not the nicest plumbing job I've ever seen but functional. Fast forward to 22 mos after the initial installation and the circuit board dies. I call for service and tell the person who answered the call that the display was out and we believed the circuit board had failed. Maintenance comes on Friday, confirms that the circuit board requires replacement. But, he doesn't have one with him. Next guy comes on Tuesday and installs the new board. Got the bill today. Circuit board was under warranty. I was charged labor for both visits (second visit was only necessary because the first guy didn't have the board with him). Labor just under $80. I was charged a paper processing fee ($2) and a service fee ($10) as well as OH sales tax (expected I guess) and some Clermont county tax (I don't live in Clermont county). I didn't say anything after two visits for the installation. I didn't say anything after the two visits for a simple circuit board replacement. But, the two labor charges, the bogus $12 in "fees" and the quality of the unit overall have made me an unhappy camper. If I sold someone a "GOLD" unit for just under $3K that didn't make it two years, I'd be a little embarrassed. Cost of service $2770 for unit + $98 to keep it operating less than two years after installation.
Howard Z.
Nov 2016
Install went well. Had a small problem with the filter system due to a cartridge not being completely seated. They had a tech out the next day and resolve the issue, added new line for the refrigerator.
CHRIS G.
Feb 2016
unknown
Jan B.
Jan 2016
unknown
Amy W.
Jul 2015
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Rosemary W.
Mar 2015
We were very much impressed with the professionalism of their service. We felt the price was competitive with other providers. We felt that the other provider was kind of trying to push more expensive service than we actually needed or wanted and what we ended up getting was exactly what we wanted. They were very pleasant. I would recommend them because we had such good service from them and because we have been happy with the way it is worked ever since.
Leanne M.
Feb 2015
unknown
Wayne G.
Aug 2013
Scott came out to discuss putting in a water softener and water filtration system. We decided to use these systems and they were installed within a week of our ordering. Doug spent 3+ hours installing both appliances and did a wonderful job. When he was finished, he went over the operating instructions and made sure we understood them. He also cleaned up very well and left the room nice and tidy!
Response from Culligan of Cincinnati, OH
"[member name removed], Thank you for your feedback. We strive to meet and exceed our customers needs by doing what we say we will do and by completing each job in a timely fashion while being neat, clean and dependable. We thank you for your business and will always seek your satisfaction. Sincerely, Russell R. Vermillion General Manager"
Shawnee S.
Mar 2013
They brought us a water cooler on a stand, every month they switch it out. They are great to work with.
Albert T.
Jan 2013
Met with a representative at my home. Very low key informative conversation. Although he said that I could wait a couple of years before replacing the softener, I decided to replace it with a new one. The installation went well with no problems. Tech also seviced my drinking water system and replaced the filters for me. Fine job.
Response from Culligan of Cincinnati, OH
"[member name removed], Thank you for your feedback. We look forward to the reviews we receive from our customers and we appreciate your business. We will continue to work on meeting the needs of each and every home and business owner in the market we service. We want everyone to enjoy the benefits of good clean Culligan Water. Thank you, Russell R. Vermillion General Manager"
Virginia A.
Jun 2012
Terrible experience. The unit went bad and they quoted me at that price. I reported them to BBB.
Response from Culligan of Cincinnati, OH
"member, Although you seem to be displeased with Culligan I want to personally thank you for taking the time to write a review to Angie's List. Without your feedback we can not improve on what we do. I am the new General Manager. If I can help please contact me at 513-793-6640. Thanking you in advance, Russell R. Vermillion General Manager"
JAMES K.
Jan 2010
A washer was leaking on my water softner so I called for service. They were very prompt but the price was exorbitant for the work done. I was charged $215 for 15 minutes work to replace a ten cent washer.There was a diagnostics charge of $129 - the service man could see the washer was leaking. I showed him the washer was leaking. There was a $77 charge for labor which comes out to about $308 an hour for labor. There was a $9 charge for two washers - I suggested both be replaced. These are rubber washers that most certainly cost less than a dollar. The problem with Culligan is once you purchase their unit they know they have you over a barrel.
Response from Culligan of Cincinnati, OH
"Dear Sir, I have already responded to your review dated January 21, 2013. Again, I will offer to assist. If you will contact me directly at 513-793-6640 we can see how to best to satisfy your needs and have you in good clean Culligan water. Thanking you in advance, Russell R. Vermillion General Manager"
MARIE S.
Feb 2009
They did a good job. They have come back a couple of times to adjust it for my use. They were prompt and professional.
Response from Culligan of Cincinnati, OH
"[removed members name], Thank you for being a Culligan Customer. We are proud of the fact that we are able to help improve your quality of life by improving the quality of your water. We are pleased with your satisfaction and will continue with that as our goal. Sincerely, Russell R. Vermillion"
Michael K.
Oct 2008
We've been using Culligan for bottled water for several years. I sourced water from several different venders and was happy to find that Culligan gets their spring water from here in Ohio (near Lancaster). I like knowing that it doesn't come from thousands of miles away burning up unnecessary fossil fuels along the way. Granted nothing is as enviro friendly as the tap...but we are talking about bottled water here. Anyway, overall I've been pleased with the service.
STEVE M.
Aug 2007
The installation was terrible and I had to fight with them to get it to my standards. He guaranteed things and didn't follow through. This was a bad experience and I would not recommend this company.
Response from Culligan of Cincinnati, OH
"WE ARE SORRY THAT THE MEMBER FEELS LIKE HE WAS NOT PROVIDED A SERVICE THAT WAS UP TO STANDARD. WE DO NOT HAVE ANY INFORMATION IN OUR FILES REGARDING THE INSTALLATION OF THE WATER SOFTENER BEING A PROBLEM. WE DID HAVE AN ISSUE WITH A MISCOMMUNICATED PROGRAM AND FOLLOW UP BY OUR SALES PERSON BUT, ACCORDING TO OUR RECORDS, IT WAS RESOLVED AND THE CUSTOMER WAS WELL TAKEN CARE OF."
DAVID O.
Mar 2007
They were detailed, on time and installed what I thought was some pretty complicated things in a professional and efficient manner. Not only that they even came back after I had a little bit of a leak at the top of the canister. Not only that they were right their product not only looks good in my basement but, it also performs efficiently and the best part is I don't have to do anything and the water is so much cleaner and tastes great!
Response from Culligan of Cincinnati, OH
"(Member Name Removed) Thank you for your review and your business. It is our pleasure to be your water treatment service provider. If we can help with anything in the future, please let us know. Sincerely, Russell R. Vermillion General Manager"
Homeowner
Jul 2006
CULLIGAN DID A GREAT JOB ON MY WATER SOFTENER. THEY WERE VERY RESPONSIVE AND KNEW EXACTLY WHAT THEY WERE DOING. THEY DID WHAT WAS ASKED BY ME AND THE PRICES WERE PRETTY DECENT.
Response from Culligan of Cincinnati, OH
"(member name), Thank you for your review. All work performed by Culligan is performed by Trained Professional Culligan Employees. We do not utilize sub-contractors and all of our representatives have gone through extensive service and installation training from our franchiser Culligan International Company. Thank you for your business. Sincerely, Russell R. Vermillion General Manager"
PATTI D.
Jun 2006
The installer was on time, was very polite, and seems to have done a good job. He didn't come with a necessary 9 volt battery, though, so we supplied it.
Response from Culligan of Cincinnati, OH
"{removed member name}, I truly apoligize for the mis communication at the beginning of your relationship with Culligan. If I can help with anything, please contact me directly. Thanking you in advance, Russell R. Vermillion General Manager 513-793-6640"
JON J.
Sep 2005
THE TECHNICIAN CALLED AND SET UP A DATE AND TIME TO INSTALL THE SOFTENER. HE SHOWED UP AT THE RIGHT TIME WITH THE RIGHT PRODUCT. HE INSTALLED AND EXPLAINED TO ME HOW TO WORK AND MONITOR THE SALT IN THE TANK. VERY NICE PERSON AND WORK.
Response from Culligan of Cincinnati, OH
"[removed member name] Thank you for your review and your business. We strive to meet the needs of the customer. Sincerely, Russell R. Vermillion General Manager"
JOHN K.
Nov 2004
INSTALLER WAS VERY PROFESSIONAL. WORK WENT VERY SMOOTHLY. PRICE SEEMED A BIT HIGH BUT NEW UNIT HAS BEEN WORKING WONDERFULLY AND USING MUCH LESS SALT THAN THE OLDER SEARS UNIT. VERY, VERY PROFESSIONAL SALES AND TECHNICAL STAFF. WOULD HIGHLY RECOMMEND.
Response from Culligan of Cincinnati, OH
"Mr. [removed member name], It is a fact of life, generally you get what you pay for. Culligan has been working through research and development to create and manufacture the most efficient water treatment systems in the world with many of the systems featuring a limited lifetime warranty. Thank you for your business. Sincerely, Russell R. Vermillion General Manager"
Licensing
State Contractor License Requirements
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FAQ
Culligan of Cincinnati, OH is currently rated 3.9 overall out of 5.
Culligan of Cincinnati, OH accepts the following forms of payment: CreditCard
Yes, Culligan of Cincinnati, OH offers free project estimates.
No, Culligan of Cincinnati, OH does not offer eco-friendly accreditations.
No, Culligan of Cincinnati, OH does not offer a senior discount.
Yes, Culligan of Cincinnati, OH offers emergency services.
No, Culligan of Cincinnati, OH does not offer warranties.