Showed up very late. Offered to make it up to me by cutting me a break on chimney cleaning (more on that later). But could not do the work that day, because the chimney was supposedly too dirty, and they needed additional tools. Offered to replace cap and quoted price for new one. I cleaned up the cap myself and advised him I did not need a new cap at $500. Price quoted for cleaning was $450, which I thought high, but maybe not out of bounds since we had a chimney fire (contained to the chimney, no smoke odor in house, no collateral damage). I did call him back to double check the price. By then, it was $500. I cannot say what he would have recommended for the chimney in the end, but I'm guessing it would have been a stainless steel liner for serious $$$. I can't say that a liner is not what is needed. But I cleaned the thing myself with brushes and knocked a lot of stuff out. Looking down from the top with a pwerful light, I see no cracks. Again, no smoke odor in house. I replaced the cap myself. The glazed creosote, which is what is expensive and time consuming to clean, presumably burned in the fire. You can't have it both ways. If there is glazed creosote in there, it certainly should have ignited and burned in the chimney fire. If the chimney fire was not hot enough to ignite it, then hard to see how it could have damaged the flue tiles. I anticipated about $250 for a cleaning and camera job, and maybe a surcharge to put the cap back on. Had I gone with this outfit, and followed their recommendations, I would have had at least a $950 bill to replace cap and clean. Can't say he was dishonest, as opposed to just aggressively looking to make some related sales. He did strongly recommend getting the thing camera-d before burning again. I concur. I haven't burned again, despite cleaning the chimney pretty thoroughly with brushes from above and below. But at the end of the day, as I explained to him, I'm not interested in spending several thousand if the flue tiles are still intact. And I'll just stop burning in the fireplace before I install some ultra expensive liner. VERDICT: If you want a routine clean and camera, with perhaps some minor tuck pointing, I don't think this is your guy. He seems more interested in major restoration projects. If you want a new cap and liner and what I hope would be a very thorough cleaning for $1000 +, then maybe these folks are the ones for you. UPDATE: On Easter Sunday, owner of the business contacted me. He felt the review unfairly implied that he was dishonest. After reading it again, I don't agree, but just to be clear, I do not think he was actually dishonest. I do feel he was looking to make related sales, but when I told him I did not want a new cap, he did not push it any further. If I had gone with a new cap and their cleaning rate, I would have spent close to $1000. That's more than I was looking to spend. I don't heat my house with a chimney. Following home sales in my neighborhood, I know many houses that have recently sold do not have a working chimney. Given the choice of an extensive restoration job, whether it be stainless seteel insert or tile restoration, I'm just not going to do it right now. If the business owner posted his response to this review, he would say my chimney was very dirty. Well, yes, it was pretty dirty obviously. Otherwise, $450-500 would be way out of bounds for a cleaning. The guy did spend some time, looked up in the attic at the exposed brick. He took his shoes off when he came in even though my house has dogs, and frankly was under some construction and not spic and span. Since I am responding to the phone call on Easter, I will say the guy apologized quite a bit for being late, and he did try to return on a Saturday, and we had a mis-communication. He left a voicemail Friday evening saying he would return, but I thought I had never received confirmation, and so I was gone when he got there. My bad for that, I guess but if they had shown up on time the first time, we would have been on better terms from the get-go. And they would have made their $450-500 cleaning fee. On price, if you take out the cap issue, maybe his price is in line for cleaning a really dirty chimney. I think the question is, was there still glazed creosote or not? If so, $450-500 is probably fair. Take the "D" for price with a grain of salt. It was more than I wanted to put into the chimney at this point. But showing up extremely late on the first day got us off to a bad start. Also, Angie's list asked me to review these folks. Not the other way around.