CERAMIC INSTALLERS

HE'D PUT UP HALF THE TILE AND IT LOOKED GOOD EXCEPT THE COLOR. IT WAS TOO GRAY, BUT THE PLACE THAT SOLD IT TO ME SAID NATURAL STONE WILL DARKEN AFTER IT IS SEALED. MIKE SWORE THAT WAS A LIE, THAT SALESMEN DON'T KNOW ABOUT SEALERS, THAT THERE WAS NO PRODUCT THAT DEEPENS THE TILE COLOR. HE EVEN ARGUED WITH MY SALESPERSON. HE INSISTED THAT I WAS SOLD THE WRONG TILE AND THAT HE HAD TO TAKE IT DOWN RIGHT AWAY SO I COULD RETURN IT AND GET THE RIGHT THING. I BELIEVED HIM AND HAD HIM TAKE IT DOWN. TURNED OUT, HE WAS WRONG. MY SALESPERSON SEALED IT IN THE STORE, AND IT CHANGED FROM GRAY TO BROWN, AS PROMISED. HE SAID HE'D RETURN TO PUT IT BACK UP, BUT NEVER SHOWED UP AND WOULDN'T RETURN CALLS. I WAS LEFT WITH CUT AND MESSED-UP TILES BASED ON HIS MISTAKE, AND I HAD TO FIND SOMEONE TO SALVAGE HIS MESS. HIS PRODUCT KNOWLEDGE,CUSTOMER SERVICE AND CHARACTER WERE HIGHLY QUESTIONABLE. HE SHOULD'VE FINISHED THE JOB AS PROMISED.