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About us
Burton's Collision & Auto Repair is a full-service preventive maintenance and auto repairs center in the Cincinnati, OH 45236 area, specializing in General Services, Car & Truck Care, Undercar Services, Alignment, Brakes, Tires, Engine & Transmission, Engine Maintenance, Transmission Services, 4x4 Services, Heating and Cooling Services, Electrical Services, Electronic Services, Collision Repair Services, Miscellaneous Services, Domestic Cars & Trucks, Import Cars & Trucks, Towing, Machine Shop and Electric and Hybrid Vehicle since 1978. Our experts have the knowledge to service and repair even the most challenging auto problems on all makes and models of domestic and import vehicles. We use the latest technology to assess the situation and offer you alternatives. We guarantee all of our work and know you'll be happy with the outcome. Stop in or give us a call!
Business highlights
Emergency services offered
47 years of experience
Services we offer
General Services, Car & Truck Care, Undercar Services, Alignment, Brakes, Tires, Engine & Transmission, Engine Maintenance, Transmission Services, 4x4 Services, Heating and Cooling Services, Electrical Services, Electronic Services, Collision Repair Services, Miscellaneous Services, Domestic Cars & Trucks, Import Cars & Trucks, Towing, Machine Shop and Electric and Hybrid Vehicle
Amenities
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Reviews
4.9151 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 4% | ||
| 1% | ||
| 1% | ||
| 1% |
Filter reviews by service
Showing 1-25 of 151 reviews
Nate T.
Mar 2020
Burton's and Ricky were fantastic! Very easy to work with, upfront and timely. My car was impeccably clean when they were finished. Hopefully I never need their services again but If I do, I will definitely be going back to Burton's
Response from Burton's Collision Auto & Repair
"Thank you I will let the team know how happy you were with our work!-Greg the Manager"
Dale T.
Feb 2020
I did not use their services, I'm sure they do a great job based on other reviews. They were overpriced, my estimate was $2300. I went to another shop with a stellar reputation and the work was done for $1300. It pays to shop around.
Susan M.
Jul 2019
It went very well.
Response from Burton's Collision Auto & Repair
"Thanks for the great review and glad you are happy with our work! I will pass it along to our staff-Greg the Manager"
Aaron P.
Dec 2018
My main issue was that someone smoked in my car enough to leave a lingering smoke odor that it took me several cleanings to remove. In my mind this us unacceptable, we don't smoke and are sensitive to the smell. From a business prospective this is just unprofessional. I did contact the shop and they offered to clean it (again) but this was not a viable solution because I would have to get there during business hours, and wait for the service ... and I am not sure it would have made a difference because when the truck was returned to me it smelled of air freshener...and smoke. It made me wonder how many cigarettes were actually smoked in the car while they had it. Other than that, the shop was in possession of the truck for about a month. One week of this was waiting for insurance and there was the ice storm that knocked out power for a while also. When I was able to get the truck back the work looks good...the panel replaced is quite a bit more glossy than the rest of the vehicle but I think this is because I know it is there.
Response from Burton's Collision Auto & Repair
"Thank you for taking the time to write a review. This is something we take very seriously and have strict policies in regards to smoking on company property. As you can see from our other reviews we strive to meet and exceed the expectations of every customer. We are glad you were happy with the work we performed and would like to further discuss to resolve your issue. Please contact me personally Duane Burton I am the owner at 513-984-3396 as I want to ensure you are a satisfied customer."
Cindy S.
Jul 2018
The repair was done quickly and efficiently. They even detailed my car for me. It looked like new.
Response from Burton's Collision Auto & Repair
"Glad you are happy with the work we did for you!-Greg the Manager"
Jennifer S.
Feb 2018
Burton’s is OUTSTANDING!!! Just what you pray a body shop will be when the worst happens to your car! From our first meeting, shop manager Ricky confirmed everything my mechanic said about him — he was professional, well-versed in handling insurance companies, and had very high standards for their shop’s work. After getting estimates from both Burton’s and State Farm, Ricky handled all the back-and-forth with the insurance company as each new layer of damage was uncovered, difficult-to-find OEM parts were located, and adjustments had to be approved during repairs. The whole process was trouble-free for us and our Fit was returned in better shape than it was BEFORE its unfortunate encounter with the bear!
Response from Burton's Collision Auto & Repair
"ThankQ so much for taking the time to write a great review about us! I will be sure to let Ricky know you are pleased with the work performed.-Greg the Manager"
Ryan H.
Feb 2018
These guys are hands down fantastic at what they do. You can't tell the car has ever been wrecked... all the way down to redrawing the arrow points on the pin stripe! There was a small blemish in the repaired clear coat, and Steve the manger fixed it on the spot. Top notch all the way.
Response from Burton's Collision Auto & Repair
"Glad you are satisfied with our work! I will let Steve and the guys know you are very happy with the work we performed.-Greg the Manager"
Ross R.
Feb 2018
Steve, Duane and their team worked for 5 days to achieve all of the above and did so on my timetable while I was mostly out of town. A loaner car was provided for one day I did not have transportation. Following their work, which included lots of buffing and waxing, the car appeared new. The detailing involved incredible effort and work. Duane identified a defective alternator/battery/cable combination and replaced these items. Rim corrosion removal, wheel balancing, struts for the hood, new belts, and general maintenance (at 165,000) were performed. Duane and Steve take great interest and pride in their work and established trust. They provided a very personalized approach and explained the reasons behind their repairs.
Response from Burton's Collision Auto & Repair
"ThankQ for taking the time to write a great review! We appreciate you giving us a opportunity to work for you and glad to hear you are satisfied with the job we did for you. I will let Duane and Steve both know!- Greg the Manager"
Peg N.
Dec 2017
When Burton's was finished with my 11 year old car, it looked pretty much like a new car. Everyone was pleasant to work with, and it was clear they all take pride in what they do. I couldn't be happier with the job they did.
Response from Burton's Collision Auto & Repair
"Glad you had a pleasant experience at our facility! We try hard and it is nice to hear from our customers. ThankQ for the review.-Greg the manager"
Lindy P.
Dec 2017
Project ran smoothly. He was able to get with manufacturer to quote same price for bumper preventing us from having to use after market product.
Response from Burton's Collision Auto & Repair
"Thanks for the review! We always try our best for our customers. Glad to see you will use us again.-Greg the Manager"
Josh B.
Nov 2017
Went well, just took a bit longer than expected.
Response from Burton's Collision Auto & Repair
"Thank you for the "A" review! We really appreciate the business!- Greg the Manager"
Joan W.
Sep 2017
Excellent. The car looks like it just drove off the dealer's lot! The service was great -- it took a little longer than expected due to some painting equipment issues they have, but they explained the issue and I understood that things do happen. I would definitely recommend and would use again.
Response from Burton's Collision Auto & Repair
"Thank you for taking time to write a great review! We appreciate your business.-Greg the Manager"
Jonathan N.
Sep 2017
Before going farther to critiques I want to be clear, I recommend them. I never want to deal with a body shop and things happen during a repair and you have to roll with it. They did so pretty well. They were not perfect, but they were reasonable people, friendly and focused on doing the work. Met my expectations based on other reviews here. Estimate was prompt - in line with insurance work took much longer than estimated - estimated for 5 working days ended up taking 12 working days - I'm not sure how much of this was due to their fault, but it happened. Biggest complaint was that updates were not always forthcoming, i ended up having to call in a half dozen times even after being told an update was coming the prior day. Also important - the work looks good.
Response from Burton's Collision Auto & Repair
"Thank you for your review and I will pass it on to our staff- Greg the Manager"
Joshua S.
Sep 2017
Burton's did a really great job from multiple aspects. First, they had to deal with State Farm substantially under-assessing the required work, which lead to a supplement. Additionally, they had to deal with State Farm's subcontractor for auto glass claims. It took a few days of back and forth between Burton's, State Farm, the subcontractor (Link maybe?,) and myself, before everything was straightened out. Burton's delivered the car as promised and it turned out great! No matter the detail to which I look over the car, I cannot see any indication that the hood and front-end have been repainted. They did a truly excellent job. The windshield and moldings looks perfect and the heads-up display (HUD) and rain sensing wipers still work without issue. Finally, they completely detailed the car, and I'm not exaggerating when I say "it looked like a new car." The car hasn't looked that way since I drove it off the lot, brand new. Great job Burton's! I've already mentioned your work to the dealership and a couple friends.
Response from Burton's Collision Auto & Repair
"Glad we could be of service! ThankQ for the great review! I'll let our staff know!"
Emily K.
Aug 2017
They were terrific to work with!
Response from Burton's Collision Auto & Repair
"Thank you for the great review and allowing us to repair your vehicle! I will pass along your comments to everyone!- Greg the Manager"
JOHN T.
Jun 2017
Steve Burton did a fantastic job in getting everything repaired with original Mazda parts when the insurance company only wanted to pay for after market parts. Burton's did a great job in repairing my vehicle and matching everything. I have used them before and in my opinion are the best auto repair shop in the Cincinnati area.
Response from Burton's Collision Auto & Repair
"We try our hardest for our customers. Thank you for the super review. I'll let our staff know you were happy with all we did!- Greg the Manager"
Doug S.
Jun 2017
Work done well with OEM parts, work looks great, and they gave us a "beater" loaner car for $1 (which was all we needed, so fine). Staff very friendly and easy to work with.
Response from Burton's Collision Auto & Repair
"Thank you for the great review! Glad we could be of service. I will let the staff know how pleased you were with our work.- Greg the Manager"
Sarah S.
Jun 2017
Excellent - they went above and beyond what was expected to ensure by car was fixed properly.
Response from Burton's Collision Auto & Repair
"[Member Name Removed], ThankQ for the great review. I passed along the kind words to all our staff. -Greg the Manager"
Michele P.
May 2017
Great - understood I did not have budget to replace bumper and did not pressure or judge me when I requested just to fix it as best he could. Turned out you can hardly tell what I did! Super nice definitely recommend
Response from Burton's Collision Auto & Repair
"Thank you for the opportunity to repair you vehicle! Alway good to hear when our customers are happy with our service! - Greg the Manager"
Dave S.
Apr 2017
Paint matched beautifully. The offending parties insurance took care of the charges.
Response from Burton's Collision Auto & Repair
"Glad you are happy with your experience with our company! -Greg the Manager"
John C.
Apr 2017
It was good. They did a nice job. We were very impressed. We are about to call them again, because I hit the side of the garage. They were able to do it quickly. We felt that they always treated us fairly. We didn't have to worry about whether they were not telling us what actually happened. They were really open with us and covered everything so we were sure what they were doing the whole time. We have been very pleased. Responsiveness is an "A" because he went down to get them to look at it and they started that day. Their punctuality was very good. They had to add on a couple of days because they discovered the bumper couldn't be repaired and they had to send away for a new one, but we kind of knew that was coming. So, it took maybe two extra days, but that was no problem for us. They seem to know what they do and they have a lot of different cars there, so it's not like they are tied to just one car.
We are probably going to use them again next week. I hit that same door again. I am just rubbing against the door and taking some paint off the bumper. John is going to take it down next week and see if they can fit us in.
We are probably going to use them again next week. I hit that same door again. I am just rubbing against the door and taking some paint off the bumper. John is going to take it down next week and see if they can fit us in.
Response from Burton's Collision Auto & Repair
"Thank you for your kind words and confidence in us! And we look forward to working for you again -Greg the Manager"
Elizabeth K.
Mar 2017
I was originally set on another body shop (not Burton's) which was recommended by the dealership but their customer service was lacking. In frustration, I looked on Angie's list and found Burton's. My Insurance Company had written the estimate for non-OEM (aftermarket) parts. I worked with Steve Burton and he was amazing. Steve called Honda and negotiated for all Honda parts at the aftermarket price. I used the $100 Angie's List coupon and also had Burton's repair two door dings on opposite doors. One door ding was extremely deep. They repaired both for under $100 after using the coupon. Burton's did a fantastic job. My car looks like new. They also detailed it as a courtesy. The original estimate was for about $2200 in damages but there was additional damage found that the Insurance Company picked up for another $300. Total cost including repair of the front end and the doors was about $2600 - well worth it. Burton's understands customer service. They were very courteous and transparent about the process. Steve went above and beyond to get my business which I greatly appreciated. I met the owner, Duane Burton, and he also gave me assurances that the work would be done right. They were really fantastic and turned a difficult experience into something positive. I highly recommend them!
Response from Burton's Collision Auto & Repair
"Glad you are happy with the work our team did! We strive hard to do the job right! -Greg the Manager"
Lauren H.
Mar 2017
I was stunned when I heard the exorbitant price. I should have settled on the price beforehand, or at least complained when they told me. I did neither. (Long story). For that price, they should have at least gotten a remote for the car. I didn't think of that until a couple of days later. Don't know why I didn't go back and complain! One nice thing: they drove me both ways.
Response from Burton's Collision Auto & Repair
"Sorry you were not happy with our service. We strive hard to make sure our customers and work are top-notch. -Greg the Manager"
Gene K.
Mar 2017
Burton's refused to do an estimate, without a commitment to repair the car there. I respect the shop's right to decide what to work on or not, but: 1. They have a deal with the insurance company, and they chose not to honor it, wasting my time. By their own admissions, it would have taken Burton's 10 minutes to do an estimate. 2. They were less than polite about the whole thing. I was honest and upfront in saying I have not decided to do the work there. I really had not decided, and Burton's would have been in the consideration. Instead they more or less told me to take a hike. I don't understand how a company with good ratings on Angie's list lacks basic customer service fundamentals.
Response from Burton's Collision Auto & Repair
"Sorry you had a bad experience! -Greg the Manager"
Rachel W.
Feb 2017
Very smooth and easy. Less expensive than I expected. They gave me some good advice to wait for another small repair I needed on my bumper, in case I had any other small scrapes before turning in my lease.
Licensing
Insured
Licensed*
Trade License Number
MVR.45236062
Trade License Locale
OH
Trade License Authority
Ohio Board of Motor Vehicle Repair
Trade License Expiration
03/26/2022
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Burton's Collision Auto & Repair is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 12:00 PM
Burton's Collision Auto & Repair accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
No, Burton's Collision Auto & Repair does not offer free project estimates.
No, Burton's Collision Auto & Repair does not offer eco-friendly accreditations.
No, Burton's Collision Auto & Repair does not offer a senior discount.
Yes, Burton's Collision Auto & Repair offers emergency services.
Yes, Burton's Collision Auto & Repair offers warranties.
Burton's Collision Auto & Repair offers the following services: General Services, Car & Truck Care, Undercar Services, Alignment, Brakes, Tires, Engine & Transmission, Engine Maintenance, Transmission Services, 4x4 Services, Heating and Cooling Services, Electrical Services, Electronic Services, Collision Repair Services, Miscellaneous Services, Domestic Cars & Trucks, Import Cars & Trucks, Towing, Machine Shop and Electric and Hybrid Vehicle