BROMWELL'S

We had a great experience with Bromwell's, starting with the sales experience. We made an appointment (COVID-19 protocol) and took the fireplace measurement with us to expedite the process. Once we know what gas log units would fit our fireplace we selected one and paid a deposit on it. Derrick installed the unit and gave us a tutorial on how to use it. The process was smooth, quick, and clean. A week later the pilot light went out (our doing, nothing wrong with the unit). We read through the lighting instructions and were uncomfortable lighting the pilot ourselves and so called Bromwell's to light it and show us how again. Bromwell's sent Derrick who lit the pilot and showed us how. About an hour after he left we smelled gas. I turned off the pilot, called Bromwell's to alert them, and called the gas company. While we were waiting for the gas company to arrive, I had a call from J.T. at Bromwell's who asked if he could come over to see the unit. We agreed and he arrived as the gas company technician was leaving. The gas co. tech. found nothing wrong with the gas line or gas log insert installation and his meter got no reading on a gas leak (by this time the smell had dissipated) - - good news for us! J.T. tested all the connections and lit the pilot again. He turned off the pilot and then had us light it so we had first-hand experience and answered our questions.

service was very good

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They made NO money off of us and in the long run, saved us quite a bit.  We would definitely call Bromwell's again (and even pay for a service :))  Very honest and ethical.   Highly recommended.