BONA DECORATIVE HARDWARE

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It took a long time because they had so many options and called the actual companies to make sure our selections were available.  But it couldn't have gone any better. 

Excellent!  Sales person was responsive, and helpful in getting me the style I wanted at the lowest cost.  Great variety offered.  My contractor (who ultimately had MANY issues) required additional instruction for mostof the materials, the Bona staff assisted in contacting the manufactuerer for this extra advise so that the purchased items were correctly installed.
A bit pricey, but you get what you pay for...

I LOVE this place!  I've been going there for years.  Great location (Oakley Square), great ambiance, and the most helpful service I've ever received in a store.  We bought our home address placque from them right before selling our Mt. Lookout house which really jazzed up our front door stoop.  Then we moved to Indian Hill and purchased our new kitchen pulls from Bona for all our doors and drawers.  They literally have more choices than what we found online!  The price range is vast and it's nice to be able to actually see and touch the product before purchasing.  We may also be purchasing a mailbox and a firescreen from them for our fireplace.  They also sell sinks and faucets which is amazing because the store is teeny.  They have a lot of merchandise to choose from and the store does not feel crowded.  Before entering check out the beautiful entry door and door pull.  Amazing!   It's like taking a step back in time; I feel like I'm in Europe when I visit this store.  Enjoy the experience!

They had a great selection, they were very friendly, and willing to make special orders. They were very responsive to my needs.

Shower came in from vendor defective, the Bona staff (Ken) caught it prior to delivery and the exchange was timely.  The contractor then had problems with the shower installation and again, Ken was instrumental in assisting them with communication with the manufacturer.  Overall I am very pleased and would definitely work with them again.