BestNest.com

I ordered a few items from the web site, one of which was a fruit cage. Due to a busy summer schedule, job transition, illness, my husband and I were slow in letting the company know the fruit cage they sent us was defective. The site claims to have a 30 day money back guarantee. I called on the 31st day after my package was dropped on my door to let them know the fruit cage was not as pictured and the netting that came with it was too small. After a couple conversations in which it was apparent the company was not interested in fixing or replacing the cage, I asked to return it. I was told that was possible, but I would not only pay shipping to return, I would also be charged shipping on my original order which would be over $30. $60 in shipping charges due to a defective product they sold is outrageous. I was told Bestnest was contacting the manufacturer and would get back to me. Bestnest did leave me another message stating the manufacturer gave them some useful info and that was the net needed to be stretched before installation. Well goodness, as if that had not occurred to us! We had tried to stretch the net. My husband on one side and me on the other pulling with most of our weight, could not get the net to reach to the bottom of the fruit cage on either side. I have placed two calls to BestNest since their completely useless recommendation was left on my answering machine last week. BestNest claims the manufacturer was supposed to call me directly. It appears as though BestNest is not willing to guarantee the products they sell. I have a $130 product that is not usable. Unless you are certain you will be happy with the product and the product will not arrive defective, I cannot recommend ordering from this company. I really hate when companies extol their good Christian values and then do not do the right thing.