Bartlett Tree Experts - 91211

HORRIBLE. In August 2020 I hired Bartlett Tree Experts to remove some honeysuckle along a property line for an agreed amount of $2,898 plus tax. Once the work was done, I was triple billed. When I complained about this being erroneous, Guy Fortner said that the quote was a time and materials quote (which we had discussed prior) and that $2898 was a per diem rate. However, no where is an actual rate listed, either in our prior discussions, or in our contract. All units listed are purely in USD, and NOT in USD/hour or USD/day as they should be if Guy was expecting to bill based on time and materiels. Under the “Tree and Shrub Work” section in the contract, costs should have been labeled as $USD/day, alongside an estimate of the number of days, if you were to expect us to pay that portion per day. As it reads, the cost that was approved to complete the scope of work totals to $2,898 + tax. This is what I was agreeing to and feel notably misled. Plus with the quality of this crew, you definitely do not want to be paying them by the hour. This company has turned into such a scam.

It takes them probably a half hour. The workers are always nice and genuine. They left the area clean.

unknown

I find them sometimes hard to get responses from. Their prices are fair. What they are doing seems to be helping the trees. I just never know when they are coming out to do the treatments. I expect one and then, it is usually a month later than I expected. It is not something urgent. It does not bother me. I would think they would be out as the trees are blooming when the leaves are coming on the trees. In my quote, it will say they would be out in April, but then, they would be out like at the very end of April or early part of May. Some of that may have to deal with weather and other things so it is not a huge issue. Their professionalism is fine. We will continue to stay on the plan we are on so we are using them next year.

They did an excellent job. The workers were polite, safe, professional, and left the site in excellent shape. I highly recommend them.

unknown

They did a very professional job. They are very courteous and left the site in good condition.

unknown

As always, the guys (Nick and Josh) showed up on time and promptly went to work.  They used a bucket truck on the ash on the side.  Using the bucket truck speeds up the process greatly and they control the debris much better, leaving a very clean area.  This tree was in a lawn area and they cut it low enough that I can mow right over the stump with no clearance issues.  We would have had it ground, but will be doing some landscaping in this area so we did not need them to do it.  They then moved to the back and started working on the locust.  They had intended to climb higher and cut in smaller sections as there are a lot of trees in this area, but they found woodpecker damage and a hollowed out nest area about a third of the way up and felt they could not climb any higher.  They spent about 20 minutes planning the cut and fall and dropped the top section exactly where they wanted to with NO damage any other trees.  I did not see the maple come down, but did not see any damage due to that.  I requested they leave the splittable wood and remove the rest.  It was left stacked in a neat pile.  They used a small walk behind Bobcat track loader with a grapple hook to remove larger sections of the debris.  I thought this would leave tracks everywhere since it had rained the day before, but could not find any.  They later told me that it is designed to put less pressure on the ground than even a footprint.
I won't lie, Bartlett costs more than a lot of other companies, but they are fully insured, have Worker's Comp, dress professionally and always wear/use proper safety gear.  Plus, they have the right equipment to do the job quickly and efficiently.  That is well worth the extra cost to me. 
Also, when they leave, everywhere they work is cleaned up and cleaned up well.  My neighbor had some trees taken down by another company and when they cut the bases of the two trees, they were kind enough to direct all the saw dust into my yard (the trees were on the property line).  I had to rake it out as best I could and also pick up a significant amount of debris.  I have never had to go back after Bartlett has done work and pick up more than a handful of missed pieces.
I would highly recommend Bartlett. 

I was not home at the time but the trees and bushes are thriving so I am very happy with their services.

They did a great job.  They had to remove everything from the back of the yard and they cleaned up well. I would use them again.

The work team was on time, explained what they were working on, let me know they were finished.

They arborist who did the estimate was very easy to work with and the team that did the work was extremely professional. I was overall very pleased with their work and would definitely recommend them to others and use them again myself.

They did a great job once they got there.  I had a hard time getting them to commit to a day and time.  It kept changing or forgotten.  I had to call several times and it took a while for them to get back to me.   But my trees are thriving and look good so they do a great work.

It went well; if he hadn't rung the doorbell I wouldn"t have known he was there,

Bartlett changed the arborist this year - I had worked with the previous one for a few years and was very satisfied with him, his suggestions and over all outcomes and utilized Bartlett annually.  He visited the property at least twice a year and communicated, either in person or in writing his observations/suggestions.  This year, I did not see nor hear from anyone other than a written proposal for treatments on several trees.  I approved some and rejected others.--  One of the suggestions was to cable a maple tree - this had been done 4 or 5 years ago; but, I thought they might need to reinforce it  - I approved this - a few weeks later Barrlett trucks appeared - the men got out; looked at the tree and left (did not come to the house).  I then wondered if someone just looked at previous work done and re wrote the proposal. During the next months, I was billed for treatments (two separate occasions); but, really am not sure they were performed.  There was no door tag left either time (as had been done last year).  I called when I received the first bill and was told that leaving the door tag was an oversight and it would be addressed.  A few weeks later the same thing happened.  I am now reluctant to utilize their services again due to my experiences this year.

their service is very professional.   they offer advice and options which allows me to select what will work for my budget.

The trees were in need of a feeding and we definately could see the difference in the trees.  They are always willing to come out and check out the trees for free and give us a quote if anything needs to be taken care of.  They send a newsletter now and then with information about caring for your trees that I really appreciate.

They were slow to schedule and sometimes communication was slow as well. Knowledge was excellent and they did a good job.

This company is not just a tree removal service provider. They want to make your trees healthy and happy. I really want to keep my trees, so we will be systemically treating them, along with fertilizing them later in the fall.

First year for this company. Estimate was given. Work included trimming and stabilizing flowing pears, spraying for fireblight (ongoing). Soil sample done, fertilization of white pines and spraying. All estimates, work, personnel an equipment professional, satisfactory and prompt.

My yard is small - a retired person yard.  But it is a jewel with the help of Bartlett Tree Service.

They arrived on schedule and injected the trees. Waiting for the Spring growth to see if the treatment saved the trees.

Had a consultation and walk around in july 2012.  Agreed to ash bore treatment (root infusion) on a tree.  After 2 months of no response a call (voice mail) was made to provider asking status.  No personal response, but just showed up at end of August and treated the tree.  [ Note: August treatment is past optimal timing for recommended  by Ohio State/Purdue group addressing emerald ash bore.]  Turns out arborist retired an new one servicing our area.  Several emails requested a new walk around after first of year 2013.  After several voice mail tags a voice was reached and a time was scheduled, but the arborist thought I was going to call and confirm, so he did not show.  (Poor professional performance/communication within the organization)

John and Rick showed up promptly at 8AM, had both trees down, cut up and stacked, stumps ground and were done in about 4 hours.   The work was done efficiently and neatly.  It was also raining pretty good and I was sure they would have to re-schedule, but the guys worked through it and did a very good job.  I was very pleased with the service.  Both guys were very friendly.
While I hope to not have to use them to take down any more of our trees, I would definitely use them again.