Bartlett Tree Experts - 91211
About us
Bartlett Tree Experts has been providing scientific tree care since 1907. A 3rd generation, family owned business, our mission is the maintenance and care of the health and beauty of trees and shrubs. We are an international organization, with offices in Canada, England and Ireland. Our research laboratories advises us about the latest technological advances in arboriculture and assists our arborists with training updates. The laboratory networks with professionals at universities, government agencies, and allied industry groups. This enables us to provide state-of-the art procedures and techniques to our clients. Our arborists consult with other professionals for common projects and community interests. Our unique position in the green industry helps us further arboriculture as a science and a profession. We believe in providing pro-active property maintenance to avoid landscape problems or stop them early rather than “reactive” maintenance that is driven by situations and events. Professional accreditations include: TCIA accredited, ISA member, TCIA member.
Business highlights
Emergency services offered
118 years of experience
Services we offer
Residential & commercial tree care, bracing, cabling, disease, insect, lightning protection, pest management & fertilization., plant diagnostics, pruning, soil testing
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.635 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 11% | ||
| 6% | ||
| 3% | ||
| 3% |
Showing 1-25 of 35 reviews
Elizabeth E.
Jan 2021
HORRIBLE. In August 2020 I hired Bartlett Tree Experts to remove some honeysuckle along a property line for an agreed amount of $2,898 plus tax. Once the work was done, I was triple billed. When I complained about this being erroneous, Guy Fortner said that the quote was a time and materials quote (which we had discussed prior) and that $2898 was a per diem rate. However, no where is an actual rate listed, either in our prior discussions, or in our contract. All units listed are purely in USD, and NOT in USD/hour or USD/day as they should be if Guy was expecting to bill based on time and materiels. Under the “Tree and Shrub Work” section in the contract, costs should have been labeled as $USD/day, alongside an estimate of the number of days, if you were to expect us to pay that portion per day. As it reads, the cost that was approved to complete the scope of work totals to $2,898 + tax. This is what I was agreeing to and feel notably misled. Plus with the quality of this crew, you definitely do not want to be paying them by the hour. This company has turned into such a scam.
Bruce B.
Jun 2017
It takes them probably a half hour. The workers are always nice and genuine. They left the area clean.
Pete A.
Oct 2016
unknown
Ken L.
Jul 2016
I find them sometimes hard to get responses from. Their prices are fair. What they are doing seems to be helping the trees. I just never know when they are coming out to do the treatments. I expect one and then, it is usually a month later than I expected. It is not something urgent. It does not bother me. I would think they would be out as the trees are blooming when the leaves are coming on the trees. In my quote, it will say they would be out in April, but then, they would be out like at the very end of April or early part of May. Some of that may have to deal with weather and other things so it is not a huge issue. Their professionalism is fine. We will continue to stay on the plan we are on so we are using them next year.
Response from Bartlett Tree Experts - 91211
"Thank for taking the time to provide your feedback of our services. The timing of the treatments are based upon weather and tree biology. The actual date of a treatment can vary greatly from year to year, depending on weather patterns. For example, a late spring or an early spring can alter the treatment date by many weeks. An estimated completion date is provided to each client so as to give them a general idea of when the treatment will occur. Thank you, again, for your input, and for providing us the opportunity to be of service."
Jennifer E.
Mar 2016
They did an excellent job. The workers were polite, safe, professional, and left the site in excellent shape. I highly recommend them.
Response from Bartlett Tree Experts - 91211
"Thank you for the kind words. We pride ourselves on the skill, professionalism and, most importantly, safety consciousness of our team. We look forward to taking care of your tree/shrub needs in the future."
Robert R.
Dec 2015
unknown
Response from Bartlett Tree Experts - 91211
"It is always enjoyable to walk the property with you, everything is looking great! We look forward to taking care of your trees & shrubs in 2016. See you soon. Thank you for the A rating!"
JEAN A.
May 2015
They did a very professional job. They are very courteous and left the site in good condition.
Response from Bartlett Tree Experts - 91211
"Thank you for the kind words. I passed this along to the crew and they said "thank you", as well! We look forward to taking care of the rest of your trees and keeping the remaining Austrian Pines healthy! I look forward to our next visit."
Stanley B.
Jun 2014
They did a great job. They had to remove everything from the back of the yard and they cleaned up well. I would use them again.
Joseph H.
Jan 2014
They arborist who did the estimate was very easy to work with and the team that did the work was extremely professional. I was overall very pleased with their work and would definitely recommend them to others and use them again myself.
Response from Bartlett Tree Experts - 91211
"Thank you for such a great review. I am glad we were able to meet your expectations, and I look forward to being your arborist in the future. I will pass this along to the crew, as well."
Diane C.
Dec 2013
They did a great job once they got there. I had a hard time getting them to commit to a day and time. It kept changing or forgotten. I had to call several times and it took a while for them to get back to me. But my trees are thriving and look good so they do a great work.
Kay B.
Dec 2013
Bartlett changed the arborist this year - I had worked with the previous one for a few years and was very satisfied with him, his suggestions and over all outcomes and utilized Bartlett annually. He visited the property at least twice a year and communicated, either in person or in writing his observations/suggestions. This year, I did not see nor hear from anyone other than a written proposal for treatments on several trees. I approved some and rejected others.-- One of the suggestions was to cable a maple tree - this had been done 4 or 5 years ago; but, I thought they might need to reinforce it - I approved this - a few weeks later Barrlett trucks appeared - the men got out; looked at the tree and left (did not come to the house). I then wondered if someone just looked at previous work done and re wrote the proposal. During the next months, I was billed for treatments (two separate occasions); but, really am not sure they were performed. There was no door tag left either time (as had been done last year). I called when I received the first bill and was told that leaving the door tag was an oversight and it would be addressed. A few weeks later the same thing happened. I am now reluctant to utilize their services again due to my experiences this year.
JUDY H.
Dec 2013
their service is very professional. they offer advice and options which allows me to select what will work for my budget.
JEAN F.
Dec 2013
The trees were in need of a feeding and we definately could see the difference in the trees. They are always willing to come out and check out the trees for free and give us a quote if anything needs to be taken care of. They send a newsletter now and then with information about caring for your trees that I really appreciate.
Pam D.
Sep 2013
This company is not just a tree removal service provider. They want to make your trees healthy and happy. I really want to keep my trees, so we will be systemically treating them, along with fertilizing them later in the fall.
Response from Bartlett Tree Experts - 91211
"It was a pleasure taking care of your property. You have a beautiful landscape and our goal is to keep it that way. We look forward to taking care of your Ash, Spruce, Pear, Maple and other plants. Next year we can focus on keeping the Emerald Ash Borer at bay, as well as stopping the fireblight we found."
DIANA T.
Aug 2013
First year for this company. Estimate was given. Work included trimming and stabilizing flowing pears, spraying for fireblight (ongoing). Soil sample done, fertilization of white pines and spraying. All estimates, work, personnel an equipment professional, satisfactory and prompt.
Christa S.
May 2013
My yard is small - a retired person yard. But it is a jewel with the help of Bartlett Tree Service.
Bruce B.
Apr 2013
They arrived on schedule and injected the trees. Waiting for the Spring growth to see if the treatment saved the trees.
Lewis K.
Mar 2013
Had a consultation and walk around in july 2012. Agreed to ash bore treatment (root infusion) on a tree. After 2 months of no response a call (voice mail) was made to provider asking status. No personal response, but just showed up at end of August and treated the tree. [ Note: August treatment is past optimal timing for recommended by Ohio State/Purdue group addressing emerald ash bore.] Turns out arborist retired an new one servicing our area. Several emails requested a new walk around after first of year 2013. After several voice mail tags a voice was reached and a time was scheduled, but the arborist thought I was going to call and confirm, so he did not show. (Poor professional performance/communication within the organization)
Paul R.
Jan 2013
John and Rick showed up promptly at 8AM, had both trees down, cut up and stacked, stumps ground and were done in about 4 hours. The work was done efficiently and neatly. It was also raining pretty good and I was sure they would have to re-schedule, but the guys worked through it and did a very good job. I was very pleased with the service. Both guys were very friendly.
While I hope to not have to use them to take down any more of our trees, I would definitely use them again.
While I hope to not have to use them to take down any more of our trees, I would definitely use them again.
Jeremiah S.
May 2012
Very high quality tree service that explains the reasons for their recommendations and provides the services independently without having to schedule an appointment with me needing to be home.
Bradley H.
Sep 2011
Overall, I was pleased with the service. Their staff was extremely knowledgeable and I felt like they did the work with excellence. However, it was difficult to get in touch with their staff to schedule the service and when I did, the work didnt actually get done for another 2-3 weeks after that. Not a great customer service experience up until the work got done (which was executed very well and professionally).
SUSAN M.
Jun 2011
Mr. Lake is experienced, knowledgeable and clearly quite passionate about trees. He is available for consult by e-mail if I have any questions (though sometimes it takes a few days). I don't have to be there when they do the treatments and he checks up on my trees himself when he is in the area.
Highly recommend this company
Highly recommend this company
Peter M.
Apr 2011
work went smoothly. very professional and efficient process. work force very friendly and informative. the person with whom I scheduled the work came out to assure it was progressing smoothly. no damage done to anything. price was as estimated. a very efficient job.
Tom Y.
Apr 2011
While the serviceman was examining the work to be done for the estimate, I was able to talk over alternatives with him and came up with a plan that best served my needs. Rather than just give me an estimated cost at that time, the estimator took notes, and, later that day, sent me an email containing a full description of the work to be done and the cost of that work. On the day of the service, the workmen showed up promptly at 8:30 AM. By the end of the day, the trees and branches were gone, the two stumps ground down, and all debris all cleaned up. The yard looked great. The workmen were clearly professonals in the quality and efficiency in which they worked. They were careful to bring the trees and branches down so that there was no damage to my property or my neighbor's property. They put orange cones around the work area for safety. All of my communications with the company whether it be with the estimator, the office, or the workmen was very pleasant and courteous.
Ken K.
Sep 2010
Called the company on a Tuesday morning and Steve Lake came to the house that same afternoon. After evaluating the health (or lack of) of my Pin Oak tree we looked at other trees on the property. He seemed as concerned as I was about the shape and proximity to the house of a Mulberry tree and of a "weedy" overgrown Japanese Maple tree. He was very clear and explicit in showing me signs of bad health and condition of the Pin Oak. Steve gave me a choice between spending several hundred dollars (or more) on having a soil analysis done follwed by some special feeding and root work or removing the tree. He recommended removal of the Pin Oak and Mulberry and I agreed. After asking me what I wanted to do with my Japanese Maple he recommended it be thinned and shaped. Ten minutes later he gave me an estimate and I agreed to have the work performed. Three days later two men and their truck arrived early and worked a half day until they were finished pruning, cutting and cleaning. They did an excellent job with shaping and pruning the Japanese Maple. The overall cost - I felt - was on the high side, but I trusted this company to do a good job pruning that Japanese Maple. I could have hired some local tree removal company to take away the Pin Oak and Mulberry for much less (for about $400) but would not feel comfortable about having them work on the Japanese Maple. I'm very satisfied.
Licensing
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FAQ
Bartlett Tree Experts - 91211 is currently rated 4.6 overall out of 5.
Bartlett Tree Experts - 91211 accepts the following forms of payment: CreditCard
No, Bartlett Tree Experts - 91211 does not offer free project estimates.
No, Bartlett Tree Experts - 91211 does not offer eco-friendly accreditations.
No, Bartlett Tree Experts - 91211 does not offer a senior discount.
Yes, Bartlett Tree Experts - 91211 offers emergency services.
No, Bartlett Tree Experts - 91211 does not offer warranties.