AUER KITCHENS

Professional,helpful, made sure job was done to our satisfaction.  Only issue was the scheduling.  It took 7 months from our down payment until the job was completed

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Auer was great. From concept to design to every detail of installation. We live in an older home and no corners are square, no two windows are the same size. Auer carefully analyzed existing walls, flooring, electric, plumbing, and our needs. We removed a partial wall and doubled the size of the entry to the dining room.  Auer supervised all contractors and every detail of the work. Auer worked with me on final tile, cabinet, countertop and finishing details. They were punctual, professional and pleasant. No question was too small for the attention of the designer Marty Craver and the work supervisor Steve. Both provided me with their cellphones and were always available to answer questions. The result is incredible.   .

Auer Kitchens is a high-end contractor for kitchen and bath remodels.  Expect to pay a premium price for outstanding craftsmanship and attention to detail.  This project exceeded our expectations. 

Our project was a complete kitchen, laundry room and half-bath remodel, including all the flooring.  Basically, everything old came out, everything new went in. The design process entailed several meetings at their store and in our home to assess our needs and review plan options.  Once the overall design and costs were finalized (we had considered two other build proposals), construction was scheduled to start about 3 months later.  The actual construction process took 10 weeks from demo to finish.  

Price has been omitted because project scope and individual tastes vary so much, it would not be helpful to include any numbers here (sorry neighbors!).   Overall, prices of nearly every project subcategory were over budget, hence the low grade. This was partially due to our own selections, but largely due to sub-contractor overages which get marked up an additional percentage by Auer and passed on to the client.   

Construction went smoothly and was only slightly over schedule (1 week, but not due to Auer).

Everyone was exceptionally professional and courteous.  I can?t say enough good things about the entire staff at Auer Kitchens ? these folks are the best I?ve worked with. 

If minimizing cost is your priority, Auer Kitchens is not your choice.  If what's important is having the job done professionally, correctly and with outstanding results? not a just good job? outstanding quality, consider using Auer Kitchens. 

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Initially I contacted Auer in November 2013. Initially, they seemed very courteous and efficient. The original kitchen was installed by them in approximately 1999 by the previous owner and the job was relatively small. I was told that the job might not be completed until late January, which I was fine with. However, January became February, which became March and finally early April. I was given a series of excuses, which I found unprofessional. If I tell a vendor I have a problem, I don't need to hear in response that they have one as well. 
Finally I had to threaten to take the whole issue to the BBB, the press and Angies List. This small job was then completed almost FIVE MONTHS after the initial meeting. I paid all monies requested in immediately but was forced to chase them many times.
Having said that, the work performed was outstanding and the quality impeccable. There was a problem with the floor finishing because one of the new appliances allowed the unfinished floor to appear and they immediately had someone in to touch it up nicely so it would match. So, no complaints about the work (eventually)  performed, nor the quality of the same. Both were excellent. I should also point out that the people who performed the installation (including plumbing) were very good at their jobs.
Having said that, I would never use them for another job unless I had to (they did the original cabinets so I guess I will have to if anything comes up, until I replace my current kitchen). The process was painful, protracted and inefficient and I feel like I spent a lot of time chasing them down to perform a simple job. The price was high, which I was willing to pay in light of the quality of the cabinets and the AUER name, but in retrospect the whole experience made the price seem exorbitant. 

Auer was highly recommended by a neighbor.  We found Auer's work to be very meticulous.  They were able to install a large section of granite with only one joint.  The joint is nearly invisible because they took the trouble to put pigments in the joint epoxy that matched the various adjacent colors in the granite.  They refused to put a joint in a long section of cherry ceiling molding and ordered a long single piece because of concern that the adjacent pieces would not age to the same color.  They made a slight error in the location of pulls on two drawers.  We were willing to accept as-is, but they insisted on replacing the drawers.
They were careful to enclose the work area and protect other parts of the house.  The workmen were all very pleasant and helpful.  They delivered the old cabinets to our daughter's home.  They put our old refrigerator in the basement for our use for the duration of the project and took it back out and delivered it to our daughter when the project was over.  
They spent many hours with us developing a layout that would work and then going to suppliers to select tile, granite, plumbing fixtures, drawer pulls, etc.
 They were not inexpensive, but the quality of their work justified the price.
We are very happy with the result.

Overall they were very good.

See above - the overall experience with Auer Kitchens was absolutely perfect.

The entire experience from start to finish was excellent.  From the designer to the installers to the contractors for the plumbing, electric and tile.
It started with a call and visit to Auer Kitchens.  Marty Craver the designer spoke with us then came out to our home to talk even further and to see the design of our then current kitchen.  After a few hours of Marty listening he came up with a few thoughts and a rough estimate.  He made us feel comfortable and didn't try to push us towards something we did not want or need.  After a few more meetings with Marty and a look at the contract we signed on with Auer Kitchens.  We had talked with another company and even though the price was very similar we felt like we were part of the Auer family and not just another remodel job to be added to the list of work to be done.
As part of the contract we had available to us someone, Emily, to help with picking the flooring, backsplash, counter top and anything else we would need assistances with in regards to our kitchen remodel. She was available when we were and returned our calls in a timely manner.  It was nice to know if we needed help it was only a phone call away.
The installers and contractors were pleasant, on time and cleaned up after themselves.  Everyone of them did good work.  We knew what to expect day to day and who was going to be there day to day.  The scheduling went like clockwork.  Steve Sansone and Chip Luken kept us in the loop every step of the way.  If we had questions we got our answers immediately.  If one person did not know the answer they would find someone who did and get back to us asap. 
I could go on and on about our job and how happy we were with the process and the finish product but I think by just saying that we would recommend Auer Kitchens to anyone who is thinking about a kitchen remodel.  My husband and I check out everyone that does work in our home and there were times that we didn't get what we thought we were getting but that was not the case with Auer Kitchens.  We got what we were expecting and then some.

We had used Auer in 2009 to remodel our kitchen so it was a no-brainer to have them back for the bathroom.  The job was fraught with several issues and problems so we were happy we had worked with Auer before.  The first problem was coming up with a design in an awkward space where we did not want to go into the expense of moving the existing closet walls.  This made for limited options with what to do with the tub.  The design we agreed on was one we felt resigned to as the best option in our circumstances.  Had money not been an issue I'm sure we might have entertained other ideas.  The second issue that occured before the job started was that the designer I worked with on the kitchen was on maternity leave.  She had been very helpful since I am not design oriented at all.  Also, the wife of one of the owners suddenly and unexpectedly passed away before the start of the job and it was just unforeseen and unfortunate.  I ended up making a snap decision on cabinets early on because the manufacturer was due to have a price increase which I wanted to avoid.  So we purchased cabinets (saving only about $36) and then I just got stuck.  I am not a granite person and could not find a counter top that I liked.  When I did find something it was a manufacturer which Auer did not have a relationship with and could not guarantee.  I had trouble coordinating tile, accents, countertop and lights.  I did not know how to ask for help consequently I floundered for many months as the project start date was delayed by my indecision.  The design person I was assigned was extremely lovely but I needed someone to ride herd on me and offer more help than I received.  In the end it was JP Flooring, an online lighting source from California and Keidel Plumbing that helped me finalize the many choices of tile, fixtures and plumbing.  After that and many months I began to feel like the project was coming together.  A start date was scheduled and I began to clean out the bedroom and closets in preparation.  I had to go out of town before the project started.  I was still removing and organizing materials from my bedroom in a separate area of the house.  I came back from out of town to find the project had started early.  Auer had called with permission to begin a week early and my husband said yes.  The upshot of the project starting early before I had a chance to remove and put items where I knew they were was that for the entire length of the project and several months after it was completed it was difficult to find anything I needed and my life was constant chaos.  It was more upheaval than when the kitchen had been remodeled.  This was not Auer's fault at all.  My husband could not have appreciated the effect of his moving the rest of the items from the closets and bedroom and the chaos it would create.  This single factor put the biggest shadow on this project for me.  I had not initially realized before choosing to remodel that I would need to remove most things from the bedroom and closet which were affected and I'm not sure this was mentioned because it might have been taken for granted.
One of the things I love about Auer is how smoothly the work progresses.  There is hardly any downtime.  Company contractors came and went at the perfect times to complete the job.  Their electricians and plumbers are superb.  While the plumber was at our house he also fixed several other things which saved us money in the long run.  The mess in the work area was minimal.  Every detail was taken care of including cutting a notch in the vent cover in the bathroom because the builder had sloppily put it partially under a door.  There was one hold up with the tub fixture but we were able to work with Keidel to get a replacement that I actually liked better which was in stock.  I ended up with a granite countertop which was a compromise from other choices.  It was selected from remnants at Stoneworks in West Chester where I found knowledgeable help from the owner there. 
One of the other things I love about Auer is how they help me to stay in budget and keep me informed about how choices will affect my bottom line.  When Auer has done work for us they allow us to do the painting finish work as my husband likes to do this and it saves us money.  I elected to pay extra for only one item and that was the ogee edge to the inside cut for the sinks.  Since I didn't like the stark undermount bowl look this softened the bathroom look to one of elegance and I was happy with the result. Also, Auer allowed us to purchase our shower door and have it installed and guaranteed by the manufacturer which saved us several hundred dollars.   In the final assessment we were $52.55 over budget which was amazing.
We had one problem after the job was finished which was the toilet seat.  We had ordered one without being able to see it or test it.  It turned out to be uncomfortable.  Auer went the extra mile and replaced the lid with one that we picked out as a better look and fit.  Overall I am extremely pleased with the bathroom.  Initially I had found the design only satisfactory and it took some time to get used to a higher bathroom counter.  What took no time at all to assimilate to was the beautiful new and easy to clean shower and the much more functional and less water-wasting tub.  In fact, I now use the tub much more than I had with the previous one which was too big and took too much time to fill.  I am able to access a corner bank of windows now which previously had to be reached by kneeling on a deck after climbing over the tub.  It is much easier to keep the bathroom clean with the tile floor and the linen closet adds much needed storage for blankets and big items. 
As usual Auer paid attention to the lighting details which I never think about.  The room has several lighting options now to create various moods.  If I had to go through the problems that I did with this job I am glad it was with Auer.  Cathy Osborne is a top notch designer even though sometimes I have to see the final result to appreciate that I should have trusted her.  The team at Auer are responsive and professional and the result is stunning without the super high price of some remodel companies.  We are extremely happy with our new bathroom and what we paid for it.  We cannot recommend Auer enough.

Marty and the team from Auer were professional and responsive from the beginning. They arrived exactly when they said they would, worked diligently every day and did superior work in our home.

smooth...responsive...2 month project

They went very well. They are a respectful name in Cincinnati. They did a beautiful job. I would highly recommend them and would use them again.

We chose not to use it because it was more then what we wanted to spend.

Auer kitchens did an outstanding job from start to finish. They were responsive and timely, and worked closely with us throughout the project. Their entire crews were professional from start to finish. Kathy provided the initial design, and had some excellent ideas, but at the same time, was open to incorporating our suggestions. We are extremely happy with the design and the finished product. They also provided direction and help in choosing paint colors, counter top designs, hardware choices, etc., which was very much welcomed. All of Auer's crews were very professional. They showed up on time each day, were very friendly and communicative, and gave updates at the end of each day, as well as cleaning up each day. Several unexpected snags occured during the job, all not their fault (power outages, discovery of a "faulty" door header). They handled them well, and let us know immediately what the new plan would be. All of the demo occured after we bought the house, but before we moved in, and they sent regular picture updates via e-mail, as we were still living in our old home in Minnesota. This provided great piece of mind. I would highly recommend Auer kitchens.

It was wonderful. They are talented, professional, prompt, and they follow through. It is a family business. They are very personable. Their follow up is excellent. They are very responsive and they do amazing work and they have the best carpenter. Tom does amazing work. They also have a lovely show room.

They showed us how to pick out granite. It turned out great. The installations went great. They knew exactly how to handle the existing Woodmode cabinets. Pricing was fair.

They assisted us with planning, did all the work, and were responsive in the infrequent instances when things went wrong (for example when our bathroom cabinet door malfunctioned.) I cannot recommend this company enough. I put "B" for price not as a criticism, but to make the point that they may not be rock-bottom in terms of prices, but they are fair. Having gone through numerous headaches in my life with contractors of various types, I would rather pay a little more and get high quality, responsiveness, professionalism and lack of headaches. Auer has done that for us.

They are excellent. They are known in the area for doing only high-end kitchens, though our kitchen wasn't high-end. They have a great reputation. The kitchen turned out beautifully. I would definitely recommend them. Everything just went like clockwork. They were pleasant, personable people. They were skillful at what they did.

Remodeling our kitchen was such a daunting task in terms of the cost and the hassle that we had put it off for years not knowing who to trust with the job. We obtained 3 estimates from different companies and chose Auer. The first company was definitely lower in price but used standard order cabinets which we thought might limit our design possibilities. The second company wouldn't really commit to an estimate until we put down money and then they would begin the design process. Auer had been recommended to us in the past by an architect we had hired so their name was on our radar. Auer's designer, Cathy, worked patiently with us through several designs until we finally hit on a design that we liked and thought would work. She had the courage to tell us when she thought what we wanted was poor kitchen design and why but with her creativity we were able to accomplish all of our goals. Auer's use of kitchen design software helped us to better visualize what the space would look like with each design. They invested several months of time and effort on us before we finally agreed on the final design. At that point budget and allowances were drawn up and we had to make our first payment. We knew we had to stay under $60,000 for our budget and so Auer guided us through the various choices of materials, hardware, sinks and cabinets to help us make choices that would keep us in our budget. We were able to use some of our old cabinets for the mudroom and the basement laundry areas which provided some savings. We also elected to do our own painting to save money and were happy that Auer allowed us that option. We happened to remodel right when Auer was developing a new relationship with Shamrock Cabinets in Indiana so we did get a special price on our cabinetry and saved some additional money there. The process of remodeling went like clockwork. We were kept fairly well informed of who would be coming each day to do what. The down time was very little and the actual work took about 6 weeks total and encompassed 3 areas of our home. We were impressed with the crew many of whom had loyally worked for the company for years. They sealed the site and kept it cleaned up each day when they finished so we experienced very little dust. Since the molding and other pieces had to be cut to fit Auer set up a carpentry shop in our garage. Before tearing out the original kitchen the crew made sure we had a "temporary kitchen" set up and we functioned fairly well for the several weeks when we were without a stove and sink. The plumbing and electrical contractors who worked with Auer did fantastic work. We were especially impressed with the skills of the carpenter who did the detail molding and trim work. Everyone was professional and courteous. Although we had purchased our appliances separately, Auer handled the delivery and installation so they were seamlessly delivered just as the crew was ready to install them. Our calls were always promptly returned and any problems taken care of. The end result was a kitchen that utilizes the space much more efficiently and actually gives the illusion of being bigger than it is. It is easier to function and move around in the space. The removal of the laundry to the basement (although many friends advised against this) freed up the corridor entry from the garage for use as a mudroom with coats, boots and slop sink giving a spacious feel to that entry. The laundry remodel was minimal by our choice but is simple and extremely spacious. The message center was the new location for the phone and accomplished one of our original kitchen goals which was to remove the paper clutter that accompanied the original phone/calendar area. Although we did choose small upgrades here and there Auer had done such a good job helping us stick to our budget that in the end we were only $200 over our original estimate. One other item is that we have several cats all of whom reside indoors. We didn't have a single pet issue or problem and the Auer crew was very careful about shutting doors and preventing animals from getting out. We were tremendously pleased from start to finish with this company. They were a pleasure to work with and we cannot recommend them highly enough. After our experience with Auer we were sorry to have waited so long to redo our kitchen given the benefits of space and efficiency we now enjoy. Thanks Auer! P.S. We have now lived with our kitchen for a year and have had no problems or regrets for the money we spent. We truly feel we got more than our money's worth with this company.

This project was amazing! I can not say enough great things about the Auer Kitchens team. From the first meeting with Cathy (designer), it went really well. She came and took exact measurements and then created a design that gave us everything we could have wanted for such a small space. Every single person that enters our kitchen now comments on how well the space is used. The contstruction team was just as great. They did an outstanding job of trying to minimize dust and dirt throughout our house. I work from home and they did a really good job of trying to make sure that was not a problem as well. I completely trusted the staff and was never concerned. The craftsmanship of everything they worked on was great. Joe, our foreman, always did an outstanding job of making sure I knew what to expect and thoroughly checked over everything on a weekly, if not daily, basis. Each person was pleasant and easy to work with.

From start to finish, they did a terrific job. I could not be more pleased with the workmanship and customer service. Matt Auer designed the space and did a terrific job. He listened carefully to what we wanted and came up with a plan to get us the kitchen we were hoping for. Emily helped us pick out our cabinetry which we are very happy with. The construction crew was terrific. Even though we were not living in the home at the time, they were meticulous in their clean up every day. The space was sealed off and each day, all of the tools were put away and the area was cleaned as much as possible. The entire crew came dressed professionally, in Auer Kitchen polo shirts and clean clothes. We were able to be out of the house for a limited time and they did absolutely everything they could to come in on time without any sacrifice. Everything about the team was professional and courteous. Mark Auer was in charge of the construction process and he did a great job keeping us well-informed of the progress being made. When the job was done, all of the manuals for the appliances were put into folders and left for us in a box. There were a few minor things that needed to be fixed after construction was finished. The microwave was dented and a refrigerator door had a little scratch. When we called, Auer was super responsive, arranging to fix everything very quickly. Their customer service is top notch. Tom, who is in charge of service is fast responsive, and just as professional and great to work with as everyone else. When you work with Auer kitchens, you get top notch customer service, top notch craftsmanship and top notch attention to detail. This is a wonderful family run business that I would work with again in a heartbeat. When we decide to redo our bathroom, they will be our first (and maybe only) call! I highly recommend them.

Company staff was very friendly and professional from start to finish. Was able to accommodate changes during the remodel process and gave wonderful expert opinion on design. Remodel was completed on time and within budget.

They were good in quality and they did a wonderful job. They did a great job in designing and honing in on what you wanted to do. They corrected problems right away. The finished product was great.