AUER KITCHENS

Professional,helpful, made sure job was done to our satisfaction.  Only issue was the scheduling.  It took 7 months from our down payment until the job was completed

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Auer was great. From concept to design to every detail of installation. We live in an older home and no corners are square, no two windows are the same size. Auer carefully analyzed existing walls, flooring, electric, plumbing, and our needs. We removed a partial wall and doubled the size of the entry to the dining room.  Auer supervised all contractors and every detail of the work. Auer worked with me on final tile, cabinet, countertop and finishing details. They were punctual, professional and pleasant. No question was too small for the attention of the designer Marty Craver and the work supervisor Steve. Both provided me with their cellphones and were always available to answer questions. The result is incredible.   .

Auer Kitchens is a high-end contractor for kitchen and bath remodels.  Expect to pay a premium price for outstanding craftsmanship and attention to detail.  This project exceeded our expectations. 

Our project was a complete kitchen, laundry room and half-bath remodel, including all the flooring.  Basically, everything old came out, everything new went in. The design process entailed several meetings at their store and in our home to assess our needs and review plan options.  Once the overall design and costs were finalized (we had considered two other build proposals), construction was scheduled to start about 3 months later.  The actual construction process took 10 weeks from demo to finish.  

Price has been omitted because project scope and individual tastes vary so much, it would not be helpful to include any numbers here (sorry neighbors!).   Overall, prices of nearly every project subcategory were over budget, hence the low grade. This was partially due to our own selections, but largely due to sub-contractor overages which get marked up an additional percentage by Auer and passed on to the client.   

Construction went smoothly and was only slightly over schedule (1 week, but not due to Auer).

Everyone was exceptionally professional and courteous.  I can?t say enough good things about the entire staff at Auer Kitchens ? these folks are the best I?ve worked with. 

If minimizing cost is your priority, Auer Kitchens is not your choice.  If what's important is having the job done professionally, correctly and with outstanding results? not a just good job? outstanding quality, consider using Auer Kitchens. 

The experience with Auer Kitchens was first class.  After a few consultations with Matt Auer and looking at other contractors we chose Auer Kitchens due to their great design ideas and professionalism.  After cabinets were set we worked with Emily on countertops, fixtues, flooring, etc and that experience could not have gone smoother.  This was our first major remodel so we didn't know what quite to expect but they the crew made it as comfortable as possible.  The little things like providing a water cooler and microwave made things easier on the family.  The crew itself was top notch and answered all of my questions.  The fact that they manage the whole project with the electric, flooring, plumbing, and even painting was a big help for me since I don't have any experience with that.  
In the end we went with Auer Kitchens and will come back to them in the future is because of the entire crew and process.  They were not the cheapest option but I know they were the correct option for what we wanted and expected out of our new kitchen.  The last appliance went in on Sunday (a little delay with Lowes) and we couldn't be happier with the kitchen.  I want to personally thank Matt, Chip, Joe, John, and Emily for the great work!
Thanks,
Doug

We were very happy with them.  I think they were very timely, very responsible; they listened to what to all the changes that we wanted to be made.  They did a very good job.  They did everything and they were very meticulous about making sure that the work was done according to good standards.

The company was very thorough in its planning, it kept us up to speed on the project at all times, and it responded almost immediately to any problems or concerns that we had.  Furthermore, they did a great job, they cleaned up every day, and the bathroom turned out very nicely.

unknown

Initially I contacted Auer in November 2013. Initially, they seemed very courteous and efficient. The original kitchen was installed by them in approximately 1999 by the previous owner and the job was relatively small. I was told that the job might not be completed until late January, which I was fine with. However, January became February, which became March and finally early April. I was given a series of excuses, which I found unprofessional. If I tell a vendor I have a problem, I don't need to hear in response that they have one as well. 
Finally I had to threaten to take the whole issue to the BBB, the press and Angies List. This small job was then completed almost FIVE MONTHS after the initial meeting. I paid all monies requested in immediately but was forced to chase them many times.
Having said that, the work performed was outstanding and the quality impeccable. There was a problem with the floor finishing because one of the new appliances allowed the unfinished floor to appear and they immediately had someone in to touch it up nicely so it would match. So, no complaints about the work (eventually)  performed, nor the quality of the same. Both were excellent. I should also point out that the people who performed the installation (including plumbing) were very good at their jobs.
Having said that, I would never use them for another job unless I had to (they did the original cabinets so I guess I will have to if anything comes up, until I replace my current kitchen). The process was painful, protracted and inefficient and I feel like I spent a lot of time chasing them down to perform a simple job. The price was high, which I was willing to pay in light of the quality of the cabinets and the AUER name, but in retrospect the whole experience made the price seem exorbitant. 

They were excellent. I can't say not good things about them. They were professional and cleaned at the end of the day. Their work was very professional and I like the end result. We had new cabinets and countertops. They did plumbing, faucet and everything.

We could not have been more pleased with our experience working with Auer Kitchen. I have been waiting 10 years for a new kitchen, and had many comparison quotes to choose from. Auer impressed us from the first meeting with Matt Auer in which he came out to look at the challenge, to the final cabinet adjustments. Matt listened to our ideas on renovating the space (had to take out a butler's pantry in order to enlarge the kitchen and join it to the breakfast room) and not only used all our ideas but came up with many great suggestions of his own on the design and project implementation. Price was higher than most, but not the highest we were quoted. The work started when they said it would, and workers were here every day but two (and we had advance notice that they would not be at our home that day). The project completed exactly when they said it would including the painting of the renovated space. The materials used were of highest quality and mostly made in North America (this was one of our criteria). The workers, to a man, (subcontractors or not) were professional, polite, hard working and always cleaned up after each day's work. Very few subcontractors were used. The very few issues we had were addressed immediately and thoroughly. The finished product is breathtaking to us who were used to a 28 year old dark, closed in kitchen.  We highly recommend Auer and would use them again in a heartbeat.

Auer was highly recommended by a neighbor.  We found Auer's work to be very meticulous.  They were able to install a large section of granite with only one joint.  The joint is nearly invisible because they took the trouble to put pigments in the joint epoxy that matched the various adjacent colors in the granite.  They refused to put a joint in a long section of cherry ceiling molding and ordered a long single piece because of concern that the adjacent pieces would not age to the same color.  They made a slight error in the location of pulls on two drawers.  We were willing to accept as-is, but they insisted on replacing the drawers.
They were careful to enclose the work area and protect other parts of the house.  The workmen were all very pleasant and helpful.  They delivered the old cabinets to our daughter's home.  They put our old refrigerator in the basement for our use for the duration of the project and took it back out and delivered it to our daughter when the project was over.  
They spent many hours with us developing a layout that would work and then going to suppliers to select tile, granite, plumbing fixtures, drawer pulls, etc.
 They were not inexpensive, but the quality of their work justified the price.
We are very happy with the result.

Overall they were very good.

See above - the overall experience with Auer Kitchens was absolutely perfect.

The entire experience from start to finish was excellent.  From the designer to the installers to the contractors for the plumbing, electric and tile.
It started with a call and visit to Auer Kitchens.  Marty Craver the designer spoke with us then came out to our home to talk even further and to see the design of our then current kitchen.  After a few hours of Marty listening he came up with a few thoughts and a rough estimate.  He made us feel comfortable and didn't try to push us towards something we did not want or need.  After a few more meetings with Marty and a look at the contract we signed on with Auer Kitchens.  We had talked with another company and even though the price was very similar we felt like we were part of the Auer family and not just another remodel job to be added to the list of work to be done.
As part of the contract we had available to us someone, Emily, to help with picking the flooring, backsplash, counter top and anything else we would need assistances with in regards to our kitchen remodel. She was available when we were and returned our calls in a timely manner.  It was nice to know if we needed help it was only a phone call away.
The installers and contractors were pleasant, on time and cleaned up after themselves.  Everyone of them did good work.  We knew what to expect day to day and who was going to be there day to day.  The scheduling went like clockwork.  Steve Sansone and Chip Luken kept us in the loop every step of the way.  If we had questions we got our answers immediately.  If one person did not know the answer they would find someone who did and get back to us asap. 
I could go on and on about our job and how happy we were with the process and the finish product but I think by just saying that we would recommend Auer Kitchens to anyone who is thinking about a kitchen remodel.  My husband and I check out everyone that does work in our home and there were times that we didn't get what we thought we were getting but that was not the case with Auer Kitchens.  We got what we were expecting and then some.

We had used Auer in 2009 to remodel our kitchen so it was a no-brainer to have them back for the bathroom.  The job was fraught with several issues and problems so we were happy we had worked with Auer before.  The first problem was coming up with a design in an awkward space where we did not want to go into the expense of moving the existing closet walls.  This made for limited options with what to do with the tub.  The design we agreed on was one we felt resigned to as the best option in our circumstances.  Had money not been an issue I'm sure we might have entertained other ideas.  The second issue that occured before the job started was that the designer I worked with on the kitchen was on maternity leave.  She had been very helpful since I am not design oriented at all.  Also, the wife of one of the owners suddenly and unexpectedly passed away before the start of the job and it was just unforeseen and unfortunate.  I ended up making a snap decision on cabinets early on because the manufacturer was due to have a price increase which I wanted to avoid.  So we purchased cabinets (saving only about $36) and then I just got stuck.  I am not a granite person and could not find a counter top that I liked.  When I did find something it was a manufacturer which Auer did not have a relationship with and could not guarantee.  I had trouble coordinating tile, accents, countertop and lights.  I did not know how to ask for help consequently I floundered for many months as the project start date was delayed by my indecision.  The design person I was assigned was extremely lovely but I needed someone to ride herd on me and offer more help than I received.  In the end it was JP Flooring, an online lighting source from California and Keidel Plumbing that helped me finalize the many choices of tile, fixtures and plumbing.  After that and many months I began to feel like the project was coming together.  A start date was scheduled and I began to clean out the bedroom and closets in preparation.  I had to go out of town before the project started.  I was still removing and organizing materials from my bedroom in a separate area of the house.  I came back from out of town to find the project had started early.  Auer had called with permission to begin a week early and my husband said yes.  The upshot of the project starting early before I had a chance to remove and put items where I knew they were was that for the entire length of the project and several months after it was completed it was difficult to find anything I needed and my life was constant chaos.  It was more upheaval than when the kitchen had been remodeled.  This was not Auer's fault at all.  My husband could not have appreciated the effect of his moving the rest of the items from the closets and bedroom and the chaos it would create.  This single factor put the biggest shadow on this project for me.  I had not initially realized before choosing to remodel that I would need to remove most things from the bedroom and closet which were affected and I'm not sure this was mentioned because it might have been taken for granted.
One of the things I love about Auer is how smoothly the work progresses.  There is hardly any downtime.  Company contractors came and went at the perfect times to complete the job.  Their electricians and plumbers are superb.  While the plumber was at our house he also fixed several other things which saved us money in the long run.  The mess in the work area was minimal.  Every detail was taken care of including cutting a notch in the vent cover in the bathroom because the builder had sloppily put it partially under a door.  There was one hold up with the tub fixture but we were able to work with Keidel to get a replacement that I actually liked better which was in stock.  I ended up with a granite countertop which was a compromise from other choices.  It was selected from remnants at Stoneworks in West Chester where I found knowledgeable help from the owner there. 
One of the other things I love about Auer is how they help me to stay in budget and keep me informed about how choices will affect my bottom line.  When Auer has done work for us they allow us to do the painting finish work as my husband likes to do this and it saves us money.  I elected to pay extra for only one item and that was the ogee edge to the inside cut for the sinks.  Since I didn't like the stark undermount bowl look this softened the bathroom look to one of elegance and I was happy with the result. Also, Auer allowed us to purchase our shower door and have it installed and guaranteed by the manufacturer which saved us several hundred dollars.   In the final assessment we were $52.55 over budget which was amazing.
We had one problem after the job was finished which was the toilet seat.  We had ordered one without being able to see it or test it.  It turned out to be uncomfortable.  Auer went the extra mile and replaced the lid with one that we picked out as a better look and fit.  Overall I am extremely pleased with the bathroom.  Initially I had found the design only satisfactory and it took some time to get used to a higher bathroom counter.  What took no time at all to assimilate to was the beautiful new and easy to clean shower and the much more functional and less water-wasting tub.  In fact, I now use the tub much more than I had with the previous one which was too big and took too much time to fill.  I am able to access a corner bank of windows now which previously had to be reached by kneeling on a deck after climbing over the tub.  It is much easier to keep the bathroom clean with the tile floor and the linen closet adds much needed storage for blankets and big items. 
As usual Auer paid attention to the lighting details which I never think about.  The room has several lighting options now to create various moods.  If I had to go through the problems that I did with this job I am glad it was with Auer.  Cathy Osborne is a top notch designer even though sometimes I have to see the final result to appreciate that I should have trusted her.  The team at Auer are responsive and professional and the result is stunning without the super high price of some remodel companies.  We are extremely happy with our new bathroom and what we paid for it.  We cannot recommend Auer enough.

Excellent work from start to finish.  While I might have found someone cheaper, the quality of the product (Brookhaven Cabinets), the design work with Marty & Emily, and the installation by Tom was outstanding.   During the process, I would come home after work and be delightfully surprised.  The work site was immaculate each day.

Brookhaven did an outstanding job of matching the finish of my 18 year old cabinets that were not being replaced.  You cannot tell which are the old versus new.

Marty & Emily were extremely patient with me during the process of picking out granite & knobs.

Marty and the team from Auer were professional and responsive from the beginning. They arrived exactly when they said they would, worked diligently every day and did superior work in our home.

smooth...responsive...2 month project

They went very well. They are a respectful name in Cincinnati. They did a beautiful job. I would highly recommend them and would use them again.

We chose not to use it because it was more then what we wanted to spend.

Auer kitchens did an outstanding job from start to finish. They were responsive and timely, and worked closely with us throughout the project. Their entire crews were professional from start to finish. Kathy provided the initial design, and had some excellent ideas, but at the same time, was open to incorporating our suggestions. We are extremely happy with the design and the finished product. They also provided direction and help in choosing paint colors, counter top designs, hardware choices, etc., which was very much welcomed. All of Auer's crews were very professional. They showed up on time each day, were very friendly and communicative, and gave updates at the end of each day, as well as cleaning up each day. Several unexpected snags occured during the job, all not their fault (power outages, discovery of a "faulty" door header). They handled them well, and let us know immediately what the new plan would be. All of the demo occured after we bought the house, but before we moved in, and they sent regular picture updates via e-mail, as we were still living in our old home in Minnesota. This provided great piece of mind. I would highly recommend Auer kitchens.

It was wonderful. They are talented, professional, prompt, and they follow through. It is a family business. They are very personable. Their follow up is excellent. They are very responsive and they do amazing work and they have the best carpenter. Tom does amazing work. They also have a lovely show room.

They showed us how to pick out granite. It turned out great. The installations went great. They knew exactly how to handle the existing Woodmode cabinets. Pricing was fair.

They assisted us with planning, did all the work, and were responsive in the infrequent instances when things went wrong (for example when our bathroom cabinet door malfunctioned.) I cannot recommend this company enough. I put "B" for price not as a criticism, but to make the point that they may not be rock-bottom in terms of prices, but they are fair. Having gone through numerous headaches in my life with contractors of various types, I would rather pay a little more and get high quality, responsiveness, professionalism and lack of headaches. Auer has done that for us.