AMERICAN RECON CORP.

THE ROOF WAS COMPLETED ON 11/7 WITHOUT MAJOR INCIDENT. THE SIDING JOB, HOWEVER, WAS A TEXTBOOK EXAMPLE OF POOR SERVICE AND LACK OF PROFESSIONALISM. THE JOB WAS NOT COMPLETED UNTIL NEARLY 3 WEEKS AFTER THE DEADLINE, AND ONLY AFTER REPEATED NO-SHOWS BY THE CREW AND UNRETURNED PHONE CALLS. MR. MARRS EXPLAINED THAT HE HAD NO CONTROL OVER WHEN THE CREWS SHOWED UP, AND THAT WE HAD NO REASON TO BE UPSET, SINCE THE WORK WAS BEING COMPLETED, 'SLOWLY BUT SURELY'. THE 'SLOW' WAS HIGHLIGHTED BY THE FACT THAT HIS CREW WAS USUALLY ONLY TWO MEN USING LADDERS (NOT THE CUSTOMARY LIFT) WHO USUALLY SHOWED UP AT 10:00 OR 10:30 AM AND USUALLY WORKED ONLY UNTIL 2:00 PM (WHEN THEY ACTUALLY SHOWED UP FOR WORK). THE POOR SERVICE, RESPONSIVENESS, PUNCTUALITY AND PROFESSIONALISM GRADES ARE DUE TO 1) UNRETURNED PHONE CALLS; 2) AN INCIDENT WHERE MR. MARRS SCHEDULED TO MEET ME AT MY HOME AND FAILED TO SHOW UP (WITH NO NOTICE); 3) THE FACT THAT THE JOB WAS NOT COMPLETED UNTIL 3 WEEKS AFTER THE DEADLINE, AND