All Decked Out 513 LLC

Replaced existing deck with their recommended Deckorators brand composite deck. Long wait list before job could start (many months), but worth it! Turn Key operation from deck design, procurement of permits, demolition and disposal of old deck through build of new deck (including footers). Worked well with customer on custom build of flower planters and potting bench. Approx. 9-days job duration from demolition to finish. A truly dedicated and skilled builder/carpenter (John) did all the work through rain and intense summer heat. He was always helpful answering questions and provided updates each day. Minimal disturbance to surrounding areas and flowers beds. Always cleaned up at end of each day. Great communication, including photos, throughout the process using Builder Trend Mobile App. Company does require upfront deposits and progress payments consistent with build schedule. I am sure this company will stand behind their work.

My husband and I added a deck with fireplace/roof and patio to our house last year. Working with All Decked Out was a great experience. They were able to turn our vision into a reality! They provided a color rendering in advance of the build, which was so valuable. It allowed us to see things we might want modified and also confirmed that we were "on the same page" with what would be built. The quality/craftsmanship is superb. The roof over the deck was added to an existing roofline and All Decked Out was able to match both the pitch of the existing roof and color of the shingles, making the deck/roof connect to the house seamlessly. Finally, I must add a comment about John, the builder assigned to our project. John is amazing! We could tell he took a lot of pride in the quality of his work. He showed up early and worked late. He worked when it was rainy and when it was windy. He kept the area clean, removing all the construction waste daily. He also did a great job of keeping us informed of next steps/when things would be occurring and answering any questions we had. We would absolutely recommend All Decked to family/friends/neighbors.

VERY poor customer service Things started off great. Someone came to my house to discuss the project and they provided a quote a day or two later. I was impressed and was planning on moving forward but I requested an updated quote using different materials. A week later I sent another email, just as a reminder. The next week I sent a third email, asking for a quote by the end of the week. I actually did receive a response finally, stating that the owner was on vacation but would get back to me soon. Four days later (2.5 weeks after my initial email), I sent an email to say that I was disappointed with the lack of response and would be using a different company since I didn’t feel I could trust them to do the work if they couldn’t respond to emails in a timely fashion. I would have left it at that (no plans to write this review since I’ve never negatively reviewed a company in the past), but the owner replied w a snippy comeback. I was willing to spend tens of thousands of dollars on this project, but I certainly can not recommend a company with such poor customer service

In October, 2018-I contacted All Decked Out for the purpose of constructing two (2) beams that would connect the rear wall of my house and the detached garage. The two beams would serve as a connecting structure or mini pergola for the back courtyard area. The beams were to have lights added to them also. I paid a $60.00 consultation fee that was to be taken out of my final total for the project...a mock up drawing of the project was never done by the All Decked out staff. Upon agreement to commence the work to be done, I paid for $945.00 (half) of the total $1,890.00 project for the two beams. I however submitted in digital format a mock-up sample of the look I was hoping to achieve by installing the beams. Upon booking my job for the end of May/ early June, 2019...I was approached by the owner Joe Hagan about an option/addition to my project called a leuvered roof. The leuvered roof was outside of my price range substantially (an additional $14 grand). I informed the All Decked out staff that I wanted to proceed with my original two beam design and was reassured repeatedly that we could install the two beams to look like the original desired look and if I changed my mind later, I could always add the leuvered roof option to my project for an additional $14, 000.00 dollars. We proceeded with the original project. Upon near completion of the two beam design, I was very disappointed with the look. It looked very much like an unfinished roof frame. I contacted the foreman and the owner of all decked out and was told by the owner (Joe Hagan) that he agreed that the beams "looked underwhelming" (his words) and that he would proceed with the removal of the beams. On 6-19-19, I was informed that the removal of the beams would cost me $700.00 out of my original down payment for the project. The $700.00 charged to myself would serve as labor fee for the contractor who installed the beams that "looked underwhelming" per Joe Hagan. I feel this is completely wrong to the customer as I am left with one side of my home left with concrete siding that needs repaired and the other side of my garage left with holes in the vinyl siding that will beed to be replaced completely by myself to get the home structure back in the original shape prior to the beginning of the project. Why am I responsible for them completely missing the mark on the vision of this project? I have also contacted the better business bureau to recover my $700.00. Costs for construction work should not be passed on to the consumer if all are in agreement that the finished project "looked underwhelming".

Got started a week later than originally scheduled but David was very knowledgeable and handled the removal of the original deck and the building of the new deck very well. Obvious that he had much experience.

Absolutely outstanding work! We couldn't be happier with the project, from the design to execution, all within the cost estimate and to a standard that exceeded our expectations. The job required a striping of a sub-standard deck and stairs with railing, a complete redesign and replacement of wood with a composite decking while preserving as much of the existing structure as possible, to save cost. Additionally, we needed help with a enclosing the underneath of the porch. Joe was very helpful in working with our design ideas and we're very pleased to have followed his sound recommendations. Joe and Jessica Hagen run a fantastic business, super approachable and responsive to our changing design ideas. Special "shout-out" to Steven Brown, of Steven Brown Carpentry (the main contractor of the project), for an amazing job . The finished project is an enduring reflection of his professionalism and expertise. All Decked Out and Steven Brown Carpentry have our most enthusiastic endorsement. Thank you both for a GREAT JOB!

Justin Schmidt, project manager for the deck and patio, and Jonathan were the ones who started and completed our project of the deck and patio. They stuck it out to the end. They battled horribly muddy conditions and cold weather. I never got to meet the fence project manager. Justin was very professional and took the time to answer any of our questions. Jonathan, was very dedicated to the project. He even worked on Thanksgiving day! I happen to take a picture of the guys with my youngest. He's always curious about building. The crew was very patient and even managed to let my son (think) he was helping. Justin was very meticous about how things looked and made sure his crew all understood his expectations. Jessica and Joe are very upfront about their pricing. You can see the passion Joe has for outdoor space. You give him an idea and he runs with it. Jessica took the time to answer many of my questions and broke things down for me. Jennifer set the tone and the standard was upheld. Now we have a awesome looking deck, a patio and fence. The project itself took long while to complete, but the weather played a huge factor. I'll take this type of quality of work any day.

We recently used All Decked Out to build a deck on the back of our house. Joe was prompt on returning phone calls and on time for our meetings to discuss the design and build schedule. He was very accommodating to our special requests - and had a few ideas of his own which helped add character to the design. Steven was our project manager when the build began. He took special care to make sure the worksite was clean before they left each night. My wife and I could tell he took great pride in his work and he loves what he does. We were especially pleased with the two-tone mitered composite stair treads. We are excited to use our deck this spring, and would recommend All Decked Out for your deck designs and builds.

All Decked Out redid our 20+ year old deck and the results are gorgeous and exactly how we envisioned. The team was great to work with, very responsive and accommodating, not to mention reasonably priced! The carpenters worked hard to get it right and went above and beyond our expectations. They paid attention to details and made sure it was done right. Our old stairs were wobbly, steep and narrow. The new stairs and deck are a work of art, solid and so much safer!

We could not be more pleased. Steven Brown was our foreman. He was very prompt and dependable. It was such a smoothe transition from old deck to new. Our new deck was built quickly because Steven worked so hard. We added iron railings and the finished product is amazing. So glad we found All decked out. I highly recommend for customer service and craftsmanship.