Air Plus Heating & Cooling
About us
Air-Plus recognizes the value of each and every customer. We provide fair up-front pricing on all repairs and installations so there will not be any surprises! We believe success is not measured by how many customers we provide service to, but rather the number of customers we retain and refer our business. Whether you are a residential or commercial customer, your comfort is important to us. We will do everything we can to earn your trust and keep it. We pride ourselves in our reputation for honesty and integrity. We want you to be our customer for life. Please give us a call today!
Business highlights
Services we offer
Sales and repair of furnaces, air conditioning, boilers, central air cleaner, geothermal, hot water heaters & heat pumps, humidifiers & indoor air quality., preventive maintenance contracts, ultraviolet lights, ventilators, zoning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 6% | ||
| 0% | ||
| 0% | ||
| 3% |
The owner, Rob, was very nice and spent plenty of time with us, both during the estimate visit and the follow-up visit. His crew members were friendly, polite and professional. They never seemed to mind any questions from either my husband or myself. (I have found that some workmen talk down to women but they did not). They protected our rugs, furniture, and doors as they went in and out with the equipment. They arrived on time and worked hard the whole day. They cleaned up before they left. At the end of the 1st day they already had our air conditioner up and running and the hot water back on so we were never left needing anything. The 2nd day they finished the furnace and duct work and odds and ends. We would recommend them.
This company wasted my time, took my money (for no visible value served), insulted me, and left me with a bigger headache than before they were invited into my home.
I knew I needed a new furnace & called this company for a second opinion / bid. When the tech came to my house at 9:00AM – he told me I had dangerous CO2 levels. But, I have a gauge (that his company instructed me SPECIFICALLY on how and where to use 3 days beforehand) that tells me there are NO dangerous CO2 Levels - in fact no CO2 registers at all.
Then the tech tells me these gauges do not work – pretty ironic when his company office manager was the one who instructed me on their proper use and NEVER said they don’t work. Furthermore, the web shows absolutely NO problems, complaints, or recalls with gauges of this type that I could find in a search.
That same tech shuts off my furnace – when I tell him to leave it on and agree to sign a waiver stating so.(& it’s going to be 20 degrees that night), he tells me I need a new furnace (which I knew before he came), leaves loose parts lying around, and tells me his company can replace my furnace the very next day if I want them to.
Before paying the $91 - I get verbal agreement from the tech that he will send me formal bids and that I can review in detail before signing the final purchase agreement. But - what I do not tell the tech is that (prior to his visit) I had already decided to use his company for a new furnace (of his basic bid around $3,250)…so I agreed to his $91 (which he assures me will be deducted from the $3,250)
Near day end I call the company telling them I still need the formal bids the tech promised, need my furnace turned back on (for the 20 degree night) , and want to schedule a furnace install – and THEN get blown off for 4 consecutive phone calls over 2 hours. Finally, everyone but the owner has gone for the day. As it gets colder and colder I call in again on the afterhours emergency line around 6:00PM (because his people have not yet returned my calls)……the owner THEN tells me he’s scheduled out 7-10 days (or maybe even more) and begins to insult, lecture, and talk down to me. I listen to him make excuses for his people and tell me the situation was my fault for taking his people at their word - then, astoundingly - he hangs up on me.
If this company cannot or will not deliver as they promise (before taking my money), and if the owner's people are apparently misinformed or uneducated on proper business protocol, or technology – it is HIS responsibility to fix....Not my problem and NOT at my expense or time wasted
I will be demanding (not asking) that this company return the $ 91 I paid.
The installation took two days. When they arrived, they protected our carpet and hardwood floors with coverings. The crew removed the old unit and installed a new furnace and outdoor A/C unit. We asked them to move the outside unit to the side of the house, which was accomplished with no problems.
At the end of each day, any areas that they worked in were thoroughly cleaned. After completion of the installation, the owner of the company performed a walkthrough to check the installation and provide usage instructions.
Air Plus also completed the paperwork for us to receive a $200.00 rebate from Duke Energy, which arrived a few weeks after completion.
We would certainly use Air Plus again for any future work.
The workers were on time, professional, pleasant, and did a great job. Everything looks great and I couldn't be happier.
Licensing
State Contractor License Requirements
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