AGEAN BATH & SPA
About us
DBA: AGEAN MARBLE MANUFACTURING INC. Agean is a family owned business that started in 1946. We are a manufacture of Agean engineered stone. We are one of the largest retailers of Basco Shower Doors, Moen Faucets, Toto Toilets, Kitchen Jewels Cabinets, Maax Spas, Swim Spas, and Finlandia Saunas. We have one of the largest bathroom showrooms in Cincinnati with over 20 full size bathroom displays. Please call or stop and and see us for more information.
Business highlights
Services we offer
& TOILETS., & TOPS, CABINETS, FAUCETS, HOT TUBS, SALES OF MARBLE BATH TUBS, SAUNAS, SHOWER DOORS, SHOWERS
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 5% | ||
| 5% | ||
| 9% | ||
| 9% |
"[Member Name Removed], we are sorry your hot tub did not work perfectly. Also sorry we did not respond earlier as I just saw your review 9/9/16 on Angie's List. The hot tub was run at the Homearama home show which we disclosed to you. When I brought the hot tub up to show you the actual model you would be picking up the filter lid was cracked. You guys looked at the tub and decided to take the display model. This was instead of waiting to order a new one in or going with the larger model we had in stock. We also did give you a discount to take the display model. After walking out to go home you saw the broken filter lid on the forklift and asked what we were going to do about it. I told you that I would get you a new filter lid. Since I did not have any other of your model hot tub in stock I put a note on the paperwork to order the part. When you called on Monday it was already on order. This tub ran at Homearama and had no leaking or problems. You picked the hot tub up from us and took the hot tub to your house and moved down a flight of stairs to the basement. There is nothing wrong with moving to the basement. After you filled your hot tub you called and said you believe there was a leak. We asked you to look at the half union fitting. You said you bought a new hot tub and you did not want to work on it. We sent a service tech up at the first available time. They talked to your husband. The tub was full of water and it would have to be drained. The problem was with the gasket at the half union. It was a quick and easy fix. It is rare to happen but with movement and bouncing there are times that the half union and gasket have to be re positioned. After talking your husband we believe the problem to be fixed. It was a simple as undoing the half union fitting and adjusting the gasket. We are happy your hot tub is up and working. If you need anything else in the future please do not hesitate to let us know! Thanks, Chris Bolte Agean"
"Thank you for the feedback!"
"Thank you for your feedback!"
"[member name removed], I just got off the phone with you. I wanted to follow up on Angie's list also. First, I am sorry you are unhappy. Our goal is to make our customers have a fun experience while getting a great value. We delivered your swim spa about a year ago. It was a challenging crane delivery where we had to do pre-site inspections. When we did the pre-site inspections your area where the swim spa was going to sit, was not started at that point. At the time of delivery, the lifters would not work because there was not enough clearance. I know we talked during the year and you were very happy with the swim spa but the cover was a challenge for you to get off. On April 10, 2015 you stopped into the showroom with pictures of your backyard/ swim spa and we talked about the cover lifter options. We determined a covermate 3 and cover shelf would work for your application. We let you know we would do install when we were in the area and estimated 3-4 weeks out. You paid for the lifters and install when you were in the showroom. We had you pay because you wanted to use a credit card and often the delivery/ service crews do not have a credit card reader. You called recently and spoke to someone with Agean about when the job was going to be completed. I am sorry your call was not followed up. Agean made a mistake. We both thought the other person followed up. After speaking to you today and finding out that we had already included a covermate easy lifter with the original purchase. We instantly credited you back $300. I am sorry I had no idea you we had already had included a covermate easy with your original purchase. I did not pull you paperwork. There are different lifters and are normally are a option. I thought we brought lifters out and determined they would not work and did not charge you anything. I did let you know we will have a service tech out by next Friday to get your lifters installed. After speaking to you I believe you will be happy with the product and service. Please let me know if I can help you with anything else."
"(removed member name), thanks for the review. I there anything we could of done better to get a A overall rating?"
All items were made ahead of schedule in a very timely manner. It is all very beautiful just like you see in the showroom. We had a slight problem with a crack in the pan. I contacted Agean on a Saturday night. They returned my email Sunday morning and called on Monday morning. They were very accommodating and quickly made me a new pan which was perfect and at no charge to me.
We are very satisfied and look forward to checking out Agean's tubs.
"First I am sorry you were unhappy with the side splashes. The side splashed you purchased from us were the standard molded side splashes. That product is an item that requires finish work on installation. Our company is a manufacturing and retail company. We did not provide installation work. The side splashes do not require a lot of work to install. A belt sander, grinder, or even a sheet of sand paper and wood would have given the homeowner the ability to install themselves. I feel that giving us a "d" rating is not very fair. With your review you even said "We are very pleased with the countertops themselves." The side splashes were 9% of the cost of the job. Each side splash was $26.25. We do offer custom splashes that cost a little more but it is recommended to sand the splashes on the job site in case your walls are out of square or plumb. Please consider our "A" Better Business Rating, other reviews, our company being in business since 1946, or the thousands of other Cincinnatians that have Agean engineered stone in their houses. Please feel free to call 513-874-3331 with any questions."
Licensing
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