AGEAN BATH & SPA

DIY delivery is what you get from Agean. We paid $75 to have our shower base, walls, vanity top and cabinet delivered. We expected to have the items delivered, unloaded and placed where we wanted them. Instead, Agean informed us by phone that “we require another person to be present to help unload the truck.” We were shocked that we were not told this when ordering our pieces. Agean was quick to offer to keep our pieces until we could arrange to pick them up. Or we could pay an extra $25 for an additional person to help unload. Without any other option we agreed to pay the extra money. When the pieces were delivered “only to the garage” they were placed vertically against a wall. If left this way the pieces would warp so we ended up moving the pieces ourselves to a horizontal position on the floor. At the least Agean should refund our entire delivery fee. We didn’t get what we paid for. Secondarily they should inform future customers about their delivery procedure. Customers should know what they are not getting when they pay for delivery from Agean. Customers get a driver and a truck but are expected to help with their own delivery. A vanity top provided by Agean on another job was extremely prone to scratches. Agean said that a coat of car wax would fix the problem but it did not. Replacing any pieces once they are installed is expensive and time consuming. Reconsider using this product.

When we first started shopping materials, I was concerned over some negative reviews and so I asked about them. Amy seemed quick to blame the customer on all accounts but she pulled it off well so I believed her. This is what you need to keep in mind, once you commit to them, you are their captive..and they know it. You can't find matching products so if something does go wrong, you're stuck. Our first issue occurred when their people loaded our truck. They insisted we take a long piece which prohibited us from raising tailgate. They also assured us the product "will not budge" We are always overly cautious when loading and securing items in our truck and if not for their assurances, expecting them to know best as you do have to worry about uneven stress on product, we would never have traveled like they loaded it. Of course, it budged and shattered. We had no choice but to rebuy product. They even suggested they were "suffering" by ONLY charging us cost (which was barely a discount so hard to believe). This product is very fragile, prone to warping. They don't tell you about that. We had the backsplash in an enclosed deck but not temperature controlled and since that was the last thing installed, it laid flat for a couple months and it bowed. But possible it came that way. The shower floor was also bowed and they claim it was by design. But if this is true, why did the shower installers (their exclusive partner) have to make adjustments and question why it was bowed. If you make it through several mini heart attacks hoping you don't break the product installing it, the end result is underwhelming for the price. It scratches easily and they say that can be buffed out but we have not had success with a scratch that occurred during install. You have to cut this with very little wiggle room for it to look good so scratches are almost inevitable. Then, a countertop was made out of square! They did actually remake that for free but we had to pick up. When we pulled away the plastic covering, a large chip came loose.. back we go worried if they were going to accept responsibility. They did BUT they REPAIRED the chip and forced us to take that with no monetary allowance for what is now a refurbished product. They claim it's good as new but would not guarantee in writing. No other manufacturer is allowed to sell repaired product as new and it makes me wonder how often they pass off their products to unsuspecting customers after repairs were made. I feel the integrity of this product has been compromised and only time will tell. So... three round trips later (almost 3 hrs drive time) they gave us an extra tube of special caulk... the wrong color. They also swapped out a towel rack for two smaller ones and waived the 16.00 price difference. Hardly compensation for our troubles but I'm telling you everything they did so you have the full picture. We also purchased the cabinetry by the only company they work with and I'm surprised how many flaws we have had to deal with. We paid top dollar for all of this and would never use them again. So... if you are "in love" with their product... I wish you well. If all goes smoothly, that's good. But heaven help you if it doesn't.

The shower pan was custom made. It's well built and very heavy weight.

First, after we had already paid and were walking out, we saw that the salesman had moved and hidden a broken filter cover for the spa on the forklift that he used to bring it out to show us. When we confronted him, he wouldn't admit that he hid it from us and said that he didn't tell us because he was just going to get a new one (even though we were picking it up the next morning). Thankfully the person there the next day made sure one was ordered and shipped to our home. Now, one month after we brought the spa home, it is leaking in our basement. When we picked it up, one of the areas of insulation in the spa was wet and since we were told there were no problems, we assumed it was just wet from being outside or from draining. Now we have come to find that the same area is wet again and there is a leak. Clearly there was a problem from the start. When I called to speak to the owner about all of the issues, he blew me off and basically blamed us for not noticing that something was loose. He would not admit that anything was shady or done improperly. This is because the salesman that already hid things from us is the owners son. Clearly the family is just protecting each other and will not admit any faults. I would never buy a single thing from them again.