Accurate Pool & Spa Service
About us
We complete pool and spa service. We have been in business since 1999 with over 25 years experience. We are a family run operation with myself doing most of the work with help from my wife or sons.
Business highlights
Services we offer
Pool & hot tub services & repairs. Pool & spa openings & closings. Weekly cleaning & vacation service. Gas fired pool heaters.
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 3% | ||
| 2% | ||
| 3% | ||
| 3% |
"Thank you for the review. It is always a pleasure to hear from satisfied customers"
"THANK YOU FOR THE REVIEW [Member Name Removed], WE WILL SEE YOU IN THE SPRING"
We had a problem with our hot tub at the end of Nov ?14. It suddenly stopped working, no power, nothing. We called Accurate Pool and Spa and they were able to come out quicker than another place and they seemed to have good reviews. They came out and tested everything and said it was probably the circuit board. They said they would give us a call on how much it would be. They didn?t call. I had to call them and leave a message. Little did I know this would be the ongoing pattern for the next 3 months. They finally said it would be $800 for the aftermarket version or around $1200 or 1300 for the original version of the circuit board/spa controls. We opted for the aftermarket since they assured us it would work the same as the original. Again, time would pass, I would have to call them again, leave a message, wait for them to call, call again, leave a message, and then finally get a hold of them. Usually after yelling on their machine is when they picked up (yes they hear your call). After about another month, they finally put in the new equipment. Everything seemed to work except I didn?t test the lights. After they left, I realized the lights didn?t work. Called again, left a message. Called again, and they told me they knew the lights didn?t work and was looking for another part to put on it to make them work. Another round of phone calls and they finally come out to put it on. This was the end of Jan '15. They worked at first, but then the next day they stopped working. Another round of calls. Finally got a hold of them and they said they were checking on a part and would call me back and never did. I?m done with them. I don't have time to constantly call them and hope they call back. Here it is March ?15 and the job still isn?t complete. Terrible experience.
"I apologize for the inconvenience that we caused you. if you would have contacted me I would have scheduled it to look at myself, I am training my son to do the work as a second generation and he may sometimes overlook a problem. once again I apologize thank you kevin"
VERY PROFESSIONAL, EXCEPTIONAL CUSTOMER SERVICE, WOULD RECOMMEND TO ANYONE NEEDING POOL OR SPA MAINTENANCE.
Kevin and his son showed up to fix our hot tub that was not working properly, it kept flipping the high voltage switch on the hot tub. My wife and I watched for a little while as they got started, Kevin explained his company and how he was teaching his son the trade. Eventually we left them to do their work and about 30 minutes later they told us the problem. We had a bad circulating pump and pressure switch and the cost would be around $400 to fix. We agreed to the work and set up a time for them to return. On the return visit a few days later Kevin's son showed up by himself, explaining that his dad was at another job because they were so busy. He started the work and it took him about 45 minutes to complete it. He in voiced me $430, which I questioned, and he gave me some explanation that I felt was semi-sufficient. The hot tub was working great but after I turned the heat up with everything on it switched off again. Quickly I called their office and began to tell the lady the problem and how they were just there working on the hot tub, I then looked out the door to see that he was still in the driveway. As I ran outside he was pulling out and I waved him down and told him there was a problem. He went down to look at it and was able to eventually remedy the problem, not to sure what it was but it was fixed. My wife, of course, wants it up and going ASAP so I emptied the hot tub, refilled and added all my chemicals. Upon trying to turn it on the bubble blower now was not working. This made my wife skeptical that something fishy was going on and it may have been intentional. This was not the case but it was a thought. I, again, called the office and the lady got the information and said he would return today. He called me to find out the issue and said he would come back after he completed his last job. He indeed came back and looked things over and came to the conclusion that we needed a new blower, which I couldn't believe. However, he did say to wait because it may have air in the lines and could possibly come back on in a couple days. About an hour later I went to check on it and when I pushed the button it came on, although shortly after it shut off again. So this went on all day, but the next day it came on and stayed on. So I guess it was just something we had to wait out, sometimes when you change water there can be an air lock which can cause things like this. I was so relieved and thankful that I didn't buy a blower, which I almost did. I had a feeling it wasn't bad so I didn't. About three weeks later I went out to turn the hot tub on and nothing was running and it was dead. My wife again thought there was no way anything should be wrong after they were just here looking at it and thought something fishy was going on. She was almost to the point of wanting to call another company and I was almost feeling the same way. However, I looked them up again and saw that they have an A rating and a lot of really good reviews. So I called again and set up a time for them to come back. This time Kevin came himself and as we watched closely he quickly realized we had a bad relay switch, which was evident when he used his volt meter to bypass the relay switch and the hot tub came on. He told us we had a bad relay and I asked how much is that, he replied $35. I felt relieved that we were not dropping another couple hundred given we were getting in territory where it would be better to just replace the whole box and everything. Thankfully he had the part with him and within 30 minutes he was finished and had everything all packed up. I went out to meet him and asked what's the damage and he said $70, $35 for the part and $35 for the labor- no trip charge. I just made it for $75 and was glad, given I expected it to be much more.
The moral of my long story is this...
They are a small business in the middle of peak season, there were times when I called and didn't reach anyone and didn't get a call back. However, I just stuck with them and got really great service from a great company. I don't care who you call right now nothing is going to get done yesterday like everyone expects, it's peak season for that stuff people everyone is busy right now. So instead of passing judgment because they don't have staff working 24 hours a day to answer your every question why not try giving them the benefit of the doubt. Especially when you don't even get any service from them what-so-ever. Who are you to give an F and a bad review, if you feel like things aren't progressing quickly enough how about trying to call back and get it straightened out.
This is, from experience with their actual work, one of the best and most professional pool and spa repair companies in town. They are fast, accurate, experienced, dependable, and reliable. If I would have given up on them over some bumps in the road I probably wouldn't have gotten as good of service and probably would have paid 2 or 3 times more than I did. Think before you react people, try putting yourself in the shoes of others before passing judgment!!!! Thanks Accurate Pool and Spa Service!!
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