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Professional House Cleaning Services Inc
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,
About us
Professional House Cleaning Services, Inc -- now Blue Skies Services -- has about 30 employees and several hundred clients. The leadership's philosophy is "Focus on taking care of people, and profits will follow." This philosophy is evident in the training the employees receive, the treatment the employees receive, the service our customers receive, and the charity work we give back to the community.
Business highlights
26 years of experience
Services we offer
Maid service (recurring and one-time deep cleans), gutter cleaning, siding cleaning and more!, window washing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.456 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 11% | ||
| 13% | ||
| 4% | ||
| 4% |
Showing 1-25 of 56 reviews
Wayne H.
May 2018
Work not complete and company unresponsive after leaving several messages!!
PAULA A.
Jan 2018
This company has been cleaning my house for years. Unfortunately their quality of cleaning has dropped in the last year or so, and I frequently have to complain. I need to do some level of cleaning almost every time after they clean, because something is missed or not done very well. Seems like they're always in a hurry...
Response from Professional House Cleaning Services Inc
"Hi [Member Name Removed], First, thanks for being a customer of ours, and thanks for posting the feedback. I don't know if Denise has mentioned that the cleaning team you had in January is no longer working for the company. We've notified the new teams about the last team so we can get you back on the right track. We always invite feedback to our customer service team so we can keep things as best as possible. Thank you so much, [Member Name Removed]!"
RITA M.
Aug 2017
.
Deborah V.
Jul 2017
Not great,
Deb B.
Jun 2017
unknown
Keith F.
May 2017
Excellent work! Will definitely hire again!
Tren C.
Dec 2016
The young woman who came to clean was polite, efficient and professional. The house looked great when she was done. I would hire this company again. I highly recommend them.
Keith F.
Sep 2016
Excellent work! I'll be calling them again!
Response from Professional House Cleaning Services Inc
"Thank you so much. We really enjoyed working for you."
Carla B.
Aug 2016
I have to say I believe all of the a ratings are fake. I prepped my home and everything was put away and ready to be cleaned. The girl was here for 4 hours and when I say nothing looks better than I left it nothing looks better whatsoever! My kitchen and family room tile were not touched crumbs still on floor and my bathroom floor is sticky now for some reason. Nothing smells like soap or clean either! I left a list of 4 things- wipe couches clean fireplace doors wild baseboards and none were done. I am not sure what the girl did for 4 hours but I am so unhappy. My home is not dirty to begin with so maybe she thought I wouldn't notice but things did need to be done. Wanted to do this as a treat to myself just having a baby and I'm so ******. Could of stayed home for the 4 hours I left her and done the job myself. Either clean your own home or find a different company from someone u know who refers you. I am cancelling payment on the check also bc she doesn't deserve a nickel. Please do yourself a favor and don't hire this company. The company will not return my phone calls as well.
Response from Professional House Cleaning Services Inc
"Thank you for letting us know. It sounds like a terrible experience which is not what we aim for at all. We already issued you a full refund since we have a money back guarantee but we are also willing to come make it right. Our product is humans doing manual labor and even our best cleaners occasionally have an off day. We will always make it right. Thank you for contacting us and giving us the chance to do so for you."
TOM D.
May 2016
They're very thorough and professional.
Response from Professional House Cleaning Services Inc
"Thank you. We have been working ho*** ** perfecting our processes for the last year so it is great to see all the hard work paying off."
Susan M.
May 2016
Kayla and Loren did a great job. They went right to work and paid attention to detail, I had them come in to do a spring clean and now I am interested in having them come monthly.
Response from Professional House Cleaning Services Inc
"Thank you for calling out our cleaners by name. We share this feedback with them in team meetings and they love to hear their names called out."
Derek C.
Mar 2016
Easy. Quick. Went Very Well. The cleaner was very nice.
Response from Professional House Cleaning Services Inc
"Thank you so much."
Pier L.
Jul 2015
I contacted Shawn for a last-minute housecleaning. He was more than happy to get me on their schedule for the next day. PHCS was originally going to send out a 3 person cleaning team for 3 hours of work. I had received a call the morning of the appointment and was advised they were ahead of schedule and asked if I would like them to arrive earlier. I said yes and they arrived with a team of 5 and had the work done in less time. Nothing was skimped. The house shined!
I have used PHCS Inc. on numerous occasions in the past when I needed help catching up on cleaning. I will continue to use their services in the future. The staff are professional and more than efficient. I never have any concerns that a detail will be missed.
I have used PHCS Inc. on numerous occasions in the past when I needed help catching up on cleaning. I will continue to use their services in the future. The staff are professional and more than efficient. I never have any concerns that a detail will be missed.
Response from Professional House Cleaning Services Inc
"Thank you so much. I am glad we were able to help you out of a tight spot."
Lindsay T.
Jul 2015
Three lovely women arrived within the appointment time promised. I took them on a quick tour of the house and told them what I wanted done. They asked if I wanted to have my cleaning products or theirs used, which is nice if you have a concern about chemicals, etc. They worked quietly and quickly, finishing in 2 hours. There were very polite and I would trust this group at the house alone. Everything looked great. They vacuumed carpeted areas, dusted (floor to ceiling), cleaned 2 full baths, washed wood and tile floors (including baseboards), cleaned artwork, cleaned and / or dusted all surfaces, cleaned knick-knacks on shelves. They did it all. I would recommend and will use again.
Annette V.
Aug 2014
They did an excellent job. I called on Monday morning (and was able to talk to someone without having to leave a message) and was able to schedule an appt for the following day. They normally don't clean bathroom walls, but I made a special request and they did an EXCELLENT JOB!!!! They cleaned my condo top to bottom: stairs, floors, carpets, counters, kitchen, bathrooms, & the list goes on & on... I will definitely call them back again.
Lindsay T.
Jul 2014
I found them on Angie's List and proceeded to email Jaimie, the manager, back a forth a few times to learn more about the services that could be provided. I decided to set up a first-time clean for 7/23/14 with an arrival time between 8 and 9am. Emily, Ellie, and Carolyn arrived at 8am, right on time, which is very appreciated. I immediately felt at ease when they came to the door. They were smiling, so nice, so polite and very professional, carrying all of their supplies to get right to work. I walked them through the house telling them what I wanted cleaned as well as a max number of hours I was interested in as they quoted an hourly rate for the 3 previously. Note - my house is 1800 sq feet up and they did some very minimal work in the basement, another 1800 sq feet. Jaimie and the company also offered me a $50 off for first clean, which was great!
The ladies cleaned, I mean deep cleaned, for 3 hours. That included vacuuming, dusting, and scrubbing the kitchen and our 3 full baths. They washed the wood floors throughout by hand. Moved light furniture, lifted up area rugs and runners. They carefully removed items from tables to properly clean. I could tell they liked working with each other too, as they talked to each other quietly. They shared the workload, updating each other as to what was still not done, to be respectful of what I wanted done and my timeframe (again, as it was hourly). They got everything done and the house really looks nice. I am quite pleased with the crew, the job they did and the company.
I would certainly hire them to come back. Jaimie emailed me after they left and offered to work up numbers for regular visits, an appropriate next step to bring in new, regular clients. We shall see what she comes up with! I would recommend these lovely ladies, for sure!!
The ladies cleaned, I mean deep cleaned, for 3 hours. That included vacuuming, dusting, and scrubbing the kitchen and our 3 full baths. They washed the wood floors throughout by hand. Moved light furniture, lifted up area rugs and runners. They carefully removed items from tables to properly clean. I could tell they liked working with each other too, as they talked to each other quietly. They shared the workload, updating each other as to what was still not done, to be respectful of what I wanted done and my timeframe (again, as it was hourly). They got everything done and the house really looks nice. I am quite pleased with the crew, the job they did and the company.
I would certainly hire them to come back. Jaimie emailed me after they left and offered to work up numbers for regular visits, an appropriate next step to bring in new, regular clients. We shall see what she comes up with! I would recommend these lovely ladies, for sure!!
Debra F.
Jun 2014
Very efficient, do a great job.
Jenny S.
May 2014
The office staff and cleaning crews are kind, helpful and good at what they do! I trust them in our house when I'm not here. They ignore our barking (but kind) dog with grace and I am happy to recommend them to anyone.
JANE D.
Apr 2014
They did a wonderful job and were very pleasant and easy to work with.
Michelle A.
Mar 2014
We were asked if we could change our service date to a day that would allow them to clean a long time client who lives near me. I agreed. The cleaners were supposed to arrive between 8:30 and 10:30 am. At 10:45am, I received a call asking if it was OK if they were running late. She said they could be at my house by 10:55am. Emily and another young lady arrived. I showed them 3 rooms that needed cleaning. I went to my room to get out of their way. Since there were 2 cleaners, they stayed for 2 hours. After the 2 hours, I was stunned that they only cleaned the kitchen. When I asked about the additional hour I had requested, I was told that they didn't have time. Emily tried to charge me over $200, but I informed her that I had purchased a voucher. I called the main office to express my disappointment and was told that the supervisor would contact me. That has not happened. If I could, I would give the overall grade of C-. The actual cleaning was fine, but the time management was terrible. I still can't believe that they only did the kitchen in 2 hours with 2 people. Washing the floor by hand took way too much time. aA mop would have been way more efficient. In reality, they cleaned off the cabinets, washed the floor and stacked all the dirty dishes on my kitchen table. I was informed that they don't do dishes. As a point of reference, I have had others clean my house in a much more efficient manner.
Response from Professional House Cleaning Services Inc
"Dear Member, Thank you for your review, we appreciate the feedback. I was surprised to see you were unhappy with the communication as I was in constant contact with you during the scheduling and after the job. It makes a timed job difficult when every household is different. The coupon you purchased was for 2 hours of cleaning, which was done. I asked you immediately after the job asking if what they did clean was cleaned "good" and to your satisfaction, which you replied "YES." Typically there is NOT a lot of prep work required before we begin a job, but this case was different. We had to move a lot of items in order to even start the cleaning process and on the kitchen floor a mop would not have been sufficient to leave the member behind with a clean floor. We cleaned it on our hands and knees in order to use specific tools and equipment to get it cleaned. It is unfortunate that the member decided to leave us a negative review after my cleaning crew has not worked in a home in this condition before. This members home would require additional hours of work in order to be fully cleaned. Thank you, Shawn Day President, Professional House Cleaning Services"
Krista E.
Feb 2014
They do a good job. More importantly, they are honest and trustworthy.
FRAN Z.
Feb 2014
I've been using Professional House cleaning for the past 3 years. Since It's just my husband and I, we don't need a regularly scheduled cleaning and I look for their emails when they need to fill some gaps in their schedule. On the one occasion when I emailed them back, the opening had already been filled. Even so, they scheduled me for another date. They didn't have to do that and it was more than I expected.
It's a pleasure to have a relationship with a local provider that comes when scheduled, efficiently does what their asked to do and even vacuums "patterns" into the rugs. I have no qualms about leaving them the key to the house. I know that if I had an emergency and needed them in a hurry, they'd do everything in their power to fit me in.
I love the service and I like to support a locally owned business.
It's a pleasure to have a relationship with a local provider that comes when scheduled, efficiently does what their asked to do and even vacuums "patterns" into the rugs. I have no qualms about leaving them the key to the house. I know that if I had an emergency and needed them in a hurry, they'd do everything in their power to fit me in.
I love the service and I like to support a locally owned business.
Response from Professional House Cleaning Services Inc
"Thank you so much for your review. The staff cares deeply about taking good care of your home when you need us."
Bertie M.
Jan 2014
It is a pleasant and hard working group of ladies. I usually make a list of the things I would like accomplished and they do the best they can within the time period. The owner and office manager try to accommodate special needs ...i.e. if I am preparing for a party.
helping to put out glasses, silverware, etc...
helping to put out glasses, silverware, etc...
Response from Professional House Cleaning Services Inc
"[member name removed], You've been a customer just under a decade now. Thank you so much for your loyalty and your support over the years. I realize there are other choices out there. So, again, thank you so much for your business and your kindness toward my staff."
Denver S.
Dec 2013
Shawn was very professional and worked to fit us into his schedule on short notice. Our party was on Saturday and they came to clean on Thursday morning. They showed up with 5 people (one was in training). I asked them to clean the refrigerator once they arrived which was not planned for.....Kristin assured me that was not a problem...and they cleaned the fridge. It took them three hours to clean the house (2000 sq foot, 2.5 bath, 4 bedroom with a 1700 sq ft finished basement.)
When I arrived home Thursday night, there were a few things that did not meet our expectation. (We had another service clean the house about a year ago and were very pleased with the service...however they were no longer in business) I decided to take a few pictures and then called the office after hours and left a message for Shawn. He returned my call promptly the next morning and offered to send another crew out to address my concerns at no additional cost. I explained that our party was the next day and that there was no time to set this up....my wife and I would have to take care of these cleaning issues ourselves. Shawn assured me he would make every effort to get it take care of before the party. A cleaning crew came to our house Friday afternoon and spent an hour taking care of the issues. We were completely satisfied with the finished product. Shawn gave us a discount for our trouble. He takes the business and his customers seriously......communicated very well with us and values his companies reputation. My boss once told me that it is easy when everything goes right.....the real test of a company is how they handle things when something goes wrong. Shawn did a great job of making things right!
I have never written a review of any company . I felt it important to give back to all those who have taken the time to share their experiences which I have used to make my decisions in the past. I trust this will be helpful to you.
When I arrived home Thursday night, there were a few things that did not meet our expectation. (We had another service clean the house about a year ago and were very pleased with the service...however they were no longer in business) I decided to take a few pictures and then called the office after hours and left a message for Shawn. He returned my call promptly the next morning and offered to send another crew out to address my concerns at no additional cost. I explained that our party was the next day and that there was no time to set this up....my wife and I would have to take care of these cleaning issues ourselves. Shawn assured me he would make every effort to get it take care of before the party. A cleaning crew came to our house Friday afternoon and spent an hour taking care of the issues. We were completely satisfied with the finished product. Shawn gave us a discount for our trouble. He takes the business and his customers seriously......communicated very well with us and values his companies reputation. My boss once told me that it is easy when everything goes right.....the real test of a company is how they handle things when something goes wrong. Shawn did a great job of making things right!
I have never written a review of any company . I felt it important to give back to all those who have taken the time to share their experiences which I have used to make my decisions in the past. I trust this will be helpful to you.
Response from Professional House Cleaning Services Inc
"Mr. [member name removed], I am very happy things turned out the way they did in the end. Your requests were reasonable, and understandable. I think this is one of our best reviews. We clean for several hundred clients each month, and we are bound to miss 1-2 things eventually, as humans do. However, as you say, I will make 110% effort to right anything one of my customers is not completely satisfied with. Thank you for your patience."
JENNIFER C.
May 2013
unknown
Licensing
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FAQ
Professional House Cleaning Services Inc is currently rated 4.4 overall out of 5.
Professional House Cleaning Services Inc accepts the following forms of payment: CreditCard
Yes, Professional House Cleaning Services Inc offers free project estimates.
No, Professional House Cleaning Services Inc does not offer eco-friendly accreditations.
No, Professional House Cleaning Services Inc does not offer a senior discount.
No, Professional House Cleaning Services Inc does not offer emergency services.
No, Professional House Cleaning Services Inc does not offer warranties.