MARSHALL POWER EQUIPMENT

Friendly and efficient.

They called and said that my main problem was a bad ignition coil so i told them go fix it. When they were all done it was $217.40. That was a bit high but i really needed the mower back. When i got the itemized bill I look at bill and notice that they change the spark plug (which was brand new I change it before I took it in) and charge me $3.99. I had just bought a brand new spark plug the day before at Autozone for $2.49. I was not going to quibble for $3.99 but when they supplied my old part I notice an old corroded spark that didn't even fit my machine/ So the repair guy was stupid enough to take some old spark plug that wasn't from my machine and throw in the return parts. This tells me that the repairman was not honest and say hey this is a new plug we don;'t need to change it. Obvious he gets commision on the repairs he performs. Being a former lawn & garden executive this kind of customer service is just wrong. If any of my employees did that he would be gone. Now someone say I complaining about such a small matter but its really the principle of thing. Now I will be a market in the next 2 years for a new Mower but marshall will not be on my list of dealers

Great ! They came to my house and picked up my tiller and lawn mower. I had them back in less than a week.
Good job.

Although I felt the charge for pick up was high the work was completed to my satisfaction. I recommend them for their workmanship. I think they overcharge for transportation. I would use them again.

Responded immediately and completed repair.

unknown

I love this place. Yeah I buy power equipment from the big box places occasionaly, but when I need a big ticket item like a generator, Marshal Equipment in Chester Twp is where I go after all my research is done. It's a big toy store for grown up adults. A great selection of quality and proven brand names along with very competitive pricing. I have also purchased a Toro riding mower, Toro personal pace mower and Ariens sno-thrower from this store over the last 5 years. Everyone I have dealt with has been friendly, knowledgeable and professional.

Great. professional. Reasonable. Explained everything in a manner I could understand.

I noticed some small holes in my mower deck. The company was very easy to deal with. The delivery person was prompt for both pickup and delivery. They went over everything that needed done very clearly, said a patch of the deck was sufficient (I didn't need a new deck), but there were several other maintenance issues; needed belts and rebuilt spindles. This was not surprising as the machine was all original and 12 years old. The work appears to be excellent and it runs and maneuvers like new. They returned the old parts with the mower. I would use them again.