INTENSIVE CARE DOLL HOSPITAL & DOLL SHOP

2.5(
2
)

Toy Repair, Antiques

About us

ADDITIONAL HOURS: THUR 10:00 AM-7:00 PM.

Business highlights

27 years of trusted experience
Emergency Services Offered

Services we offer

OFFER TOTAL RESTORATION ON ANTIQUE DOLLS TO MODERN DOLLS SUCH AS AMERICAN GIRL. ALSO WORK ON TEDDY BEARS, STUFF ANIMALS & STATUES. CARRY A COMPLETE LINE OF DOLL SUPPLIES SUCH AS WIGS, CLOTHES, & SHOES. OFFER DOLL MAKING CLASSES & SELL ANTIQUE & MODERN DOLLS SUCH AS LEE MIDDLETON, ASHTON DRAKE, ADORA & MORE.

Services we don't offer

DO NOT FIX ALL MECHANISMS INSIDE DOLLS SUCH AS THE TALKING MECHANISM INSIDE CHATTY CATHY AT THIS TIME.

Amenities

Free Estimates
Yes
Emergency Services
Yes

Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

2.52 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
50%
2
50%
1
0%
Rating CategoryRating out of 5
quality
1.5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Write a review
Showing 1-2 of 2 reviews
Nell R.
03/2015
2.0
toy repair
  + -1 more
Sloppy workmanship on my dolls. It took MONTHS and very little work was done. Very poor customer service.
Description of Work: Repairs were to be done on some old dolls.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$100
Response from INTENSIVE CARE DOLL HOSPITAL & DOLL SHOP
I have never been accused of poor customer service - I go out of my way to please people and I guarantee all my work. If anything I am always being told I do too much for people and do not charge enough. Sometimes the work does take months because I have a lot of people trusting me with their dolls and I do not hurry the work but make sure I do the best job for every person. I will be looking this person up and personally confront him if I did actually do any work for him. I keep very good records
JOHN M.
08/2008
3.0
They ruined a priceless teddy bear. There estimate was right on. They tore apart fabric and ruined the teddy bear. They finished the bear on time. I would not use them again.
Description of Work: The company restuffed and repaired a priceless teddy bear.
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
$20
Response from INTENSIVE CARE DOLL HOSPITAL & DOLL SHOP
This never happened - I have never ruined anyone's bear. I don't even know who is person is, I guarantee all my work and have been in business for 18 years - I work on antique dolls and bears of all values and am very careful and skilled. This is the first I have seen of this complaint

    Contact information

    12652 West Geauga Plaza, Chesterland, OH 44026

    Service hours

    Monday:
    10:00 AM - 5:00 PM
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 7:00 PM
    Saturday:
    10:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Toy Repair,
    Antiques

    FAQ

    INTENSIVE CARE DOLL HOSPITAL & DOLL SHOP is currently rated 2.5 overall out of 5.

    Monday: 10:00 AM - 5:00 PM

    Tuesday: 10:00 AM - 5:00 PM

    Wednesday: 10:00 AM - 5:00 PM

    Thursday: 10:00 AM - 7:00 PM

    Saturday: 10:00 AM - 5:00 PM

    INTENSIVE CARE DOLL HOSPITAL & DOLL SHOP accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, INTENSIVE CARE DOLL HOSPITAL & DOLL SHOP offers free project estimates.
    No, INTENSIVE CARE DOLL HOSPITAL & DOLL SHOP does not offer eco-friendly accreditations.
    No, INTENSIVE CARE DOLL HOSPITAL & DOLL SHOP does not offer a senior discount.
    Yes, INTENSIVE CARE DOLL HOSPITAL & DOLL SHOP offers emergency services.
    No, INTENSIVE CARE DOLL HOSPITAL & DOLL SHOP does not offer warranties.
    INTENSIVE CARE DOLL HOSPITAL & DOLL SHOP offers the following services: OFFER TOTAL RESTORATION ON ANTIQUE DOLLS TO MODERN DOLLS SUCH AS AMERICAN GIRL. ALSO WORK ON TEDDY BEARS, STUFF ANIMALS & STATUES. CARRY A COMPLETE LINE OF DOLL SUPPLIES SUCH AS WIGS, CLOTHES, & SHOES. OFFER DOLL MAKING CLASSES & SELL ANTIQUE & MODERN DOLLS SUCH AS LEE MIDDLETON, ASHTON DRAKE, ADORA & MORE.
    DO NOT FIX ALL MECHANISMS INSIDE DOLLS SUCH AS THE TALKING MECHANISM INSIDE CHATTY CATHY AT THIS TIME.

    Contact information

    12652 West Geauga Plaza, Chesterland, OH 44026

    Service hours

    Monday:
    10:00 AM - 5:00 PM
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 7:00 PM
    Saturday:
    10:00 AM - 5:00 PM