now service pros

Horrible. Don't use these guys. I had work done using my home warranty. Unfortunately, these were the only plumbers on their list. They insist on payment up front, then tell you they have to get supplies and disappear for days. Multiple phone calls and lots of lost time later, they finally came and did the repairs. I have a second repair I have been waiting on for the past week. These are minor repairs. Unfortunately, because I am trying to use my home warranty to pay for the repairs, I am stuck with these guys. Definitely rethinking my home warranty for next year since saving a few dollars is NOT worth the frustration of dealing with incompetents like Now Plumbing.

Owner responded very quickly and visited the site to give us an estimte... the crew came ready to work about 10 days later and worked from early morning till mid afternoon and completed the job in approx 3 work days...a crew of 5 guys..very courteous and knowledgable of their job...clean up was also completed.

As stated above, on 5-27-08, "Now Service Pro's" worker (Mike) came out for a service call on a "Heat Pump" for our friend, Mrs. Metzdorf who lives in Huntington WV.  My wife who was visiting with Mrs. Metzdorf was present when all the following transpired
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Mike the worker from NOW SERVICE PRO"S proceeded to walk to the back of the home and examine her Heat Pump, he came back and told Mrs. Metzdorf that her Outside Heat Pumps Compressor was burned out.  She informed him that she thought the warranty was still good on the unit, as it had been installed around a year earlier.  He said it's not under warranty and Mrs. Metzdorf who was 83 years old at that time was deceived and lied to.  This guy Mike then proceeds to tell her I can do 2 things to fix the problem. (1) Put in parts and a new Compressor for $1500.00 or put in a New Heat Pump for $3000.00.  Our friend believing her Heat Pumps Compressor was burned out and it being extremely hot at that time decided to go ahead and replace the Heat Pump.
After the Heat Pump was installed, Mrs Metzdorf who gives a lot of money to Food Banks, Good Will, Etc, informed the worker from Now Service Pro's that she wanted him to leave the replaced Heat Pump in her back yard as she wanted to give it to a Charitable Organization.
This guy Mike went out to his truck and must have called his boss, for when he came back in he informed her if you keep the replaced Heat Pump you will have to pay us another $500.00 as there is a "CORE CHARGE" on it.
Again our friend believed the lie told her by the NOW SERVICE PRO'S Worker, and he hauled off the replaced Unit.
Upon discovery that the Unit was still under warranty, and that there is no "CORE CHARGES" on Heat Pump Units, and that our friiend had been told nothing but lies, acting as Mrs. Metzdorfs agent I proceeded to file for Damages in "Cabell County, West Virginia.  Case Number:   08-C-1474     Dated:  06-05-08 
"Now Service Pro's was served on 06-16-08, they never appeared in Court on the appointed date.
Judgment was rendered and stated:  (Def. JUDGMENT IN FAVOR OF PLT-IN AM.  $3680.00  & CC  $100.00)
No payments has been made on this "Civil Action" as of todays date that I am aware of.
It might be noted that I personally contacted the:  West Virginia Attorney Generals Office, seeking information if other complaints had been filed against "Now Service Pro's" she informed me that there was 5 other complaints against them at that time, which was on 06-04-08.
I also contacted the Attorney Generals Office today 5-31-13 and was told there is 3 complaints against them as of this date.
Hey folks use some common sense and stay away from a Company that will ROB and CHEAT Old Widows out of their money.
If anyone wants to contact me my email address is:  [email protected]
Phone Number:  1-304-849-3053

This was the worst business experience in my entire life; After paying them more than $70,000 and four months of lousy work we
ended up firing them. They never completed the work and yet dare to ask for more money? yes after paying them $70,000 to do extensive poor and unnecessary made-up work they want more.
We have complained to the OH attorney general and BBB (you should check thier records) and we are taking them to court