Click IT
About us
Complete computer services, support, and solutions, specializing in Managed IT Services, including Computer Repair, Backup and Data Disaster Recovery services, and much more.
Business highlights
Services we offer
Computer Security-Systems & Services
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 0% | ||
| 0% | ||
| 11% | ||
| 11% |
"[member name removed], Thank you so much for sharing your experience with Click IT. It's always great to hear from a satisfied customer, and your feedback goes a long way in helping us do the best work and provide the best customer service we can. It was a delight working with you on your computer issues, and I'm glad we able to help. Thanks again and have a great day! The Staff at ClickIT"
"[removed member name], Thank you for leaving a review! We always appreciate feedback from our customers, good and bad. Your comments help us continue to be the best service provider we can be. It was a pleasure helping you with all your IT needs and please feel free to contact us for anything you need in the future. Sincerely, ClickIT"
"Hi [Removed Member Name], I tried to look up the incident you are referring to in our help desk system, and have not been able to find it. The record we DO have of any correspondence with you, [Removed Member Name], had to do with an installation of an older anti-virus protection product we sold you back in 2012. See below: "06/25/2012: Customer was originally charged fro 2 Repelits, corrected by AL 06/21/2012 after she notified us that one of the computers( the Toshiba) had been the trashed. Sent corrected invoice today. DO" This is frankly very strange because every computer that is brought into our shop for evaluation is entered into our help desk system. I am wondering if by chance you have mixed Click IT up with another company? The only other possibility is that one of our techs stood there and gave you a cursory opinion based on what they saw. We don't encourage our techs to do this, but instead will ask for a diagnostic fee upfront and then can spend the time necessary to make a complete analysis. Sometime the customer will object to this fee and we give a cursory opinion, which is what apparently transpired here, because again, we have not record of your computer entering our diagnostic phase. The only other possibility is that you brought it in under another name. But this seems unlikely. This will remain a mystery, perhaps, but the bottom line is that you ultimately got your computer fixed, and for this we are pleased for you. Sincerely, Team Click IT"
"Hi [Member name removed], Thank you for reviewing our services on Angie's List. It is much appreciate that you took the time, as it is always good to get feedback. We are working harder everyday to improve our services and make the I-T life of our customers more pleasant and easier for them, with dependable service. We're here whenever you need us and will try even harder the next time to turn around our services as quickly as possible, at the highest standards for the most reasonable cost possible. Sincerely, Team Click IT"
1. They did not call me. I had to call them 4 days later. They said it was done
2. When I picked it up, the owner put charges through on my credit card before I had checked to see that the problem was fixed; when I logged onto that program, the problem was no different than when I dropped it off
3. I took the computer to a friend who was amazed that they had not asked me to show them the problem, only explain it. He fixed the problem in one hour by taking information from the "blue screen" which identified the problem.
4. I called ClickIT back and told them that I felt I needed a refund, which they agreed to
5. My credit card bill arrived this weekend and no credit has been posted (3 weeks later)
6. I called this morning to speak with someone about this and 2 hours later, noone has reeturn my call.
"{removed member name}, I am so sorry to hear that your experience with ClickIT was not a positive one. I want you to know that we absolutely value your feedback as it helps us to become the best service provider that we can be. While I understand your dissatisfaction with the service that was performed I would love the opportunity to earn back your business with any future computing needs you may have. A lot has changed at ClickIT since we serviced your computer. New location, new management, and a commitment to getting it right the first time! Should you ever need anything else please don't hesitate to call and contact me directly. Again, thank you for your feedback. It is greatly appreciated. Sincerely, Creston Heltzel Vice President - ClickIT"
"[member name removed], Thank you for the excellent review. We appreciate not only your business but your feedback. It's a huge part of making sure that we are performing our services as best we can for our customers. Sincerely, ClickIT"
"[removed member name] Thank you for the great review. We strive to do the best we possibly can for all of our customers, all the time. Your feedback is an important part of making sure we are delivering on our promise to our customers. Please feel free to contact us for any needs you have now or in the future. Sincerely, ClickIT"
Licensing
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FAQ
Contact Information
16 S Main St, Chagrin Falls, OH 44022
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