Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Geo Icon

CertaPro Painters® of Chagrin Falls OH

Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Carpets or Rugs - Clean at Home,

About us

With every painting project, we're committed to providing the highest quality work and professional service in the area. We're dedicated to the process of certainty – of a job well done. Whatever your needs, big or small, Certapro will provide a professional quality paint job and an experience you'll be thrilled with. That's our promise, that's certainty. Independently owned & operated. Additional DBAs - Dwstrahl Family First Inc, CertaPro Painters Ltd. Additional phones - (440) 247-3929, (800) 689-7271. Award winning. Additional emails - [email protected], [email protected]. Ask about Angie's list discount. Social media sites - Facebook: http://www.facebook.com/certapropaintersusa. Twitter: http://twitter.com/CertaPro.

Business highlights

Emergency services offered
15 years of experience

Services we offer

Residential & Commercial Painting - interior & exterior. Power Washing. Staining

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.5131 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
9%
3
4%
2
3%
1
5%
Showing 1-25 of 131 reviews
Willie T.
Apr 2023
5.0
Yes, I recommend this pro
$2,400
I cannot tell you how pleased we are with our paint job. It was precision painting, painting like an artist. All said, everything was perfect. Beautifully done! I am so happy with my painters, Mike and Steve! They were extremely professional, and they were always concerned with making sure everything was done right. They were very neat and cleaned up when they were done. Some of the nicest people we have met. Everyone we made contact with from the first call to completion were exceptional. If I could give them 10 stars, I would! Please feel confident in contracting with Certapro of CHAGRIN FALLS! Exceptional job. Thank you so much! I am most grateful and HAPPY! Thank you, Mike, and Steve.

Kate M.
Mar 2022
5.0
Yes, I recommend this pro
$4,000
Work, cleanup, and communication were all done in a professional and timely manner. Our kitchen looks beautiful and we are very pleased with the results. Katy

Leslie B.
Aug 2019
3.0
$2,100
Interactions with sales and office staff were prompt and excellent, and I received a detailed quote. Painting crews either showed-up without prior scheduling or were late for scheduled start times. Work done did not fully meet quoted proposal and mistakes were made. Garage was suppose to be painted in a latex satin finish paint, but got stained with the deck stain in a flat finish. Everything was suppose to get 2 coats, but some surfaces only got one coat. Painting crew did a reasonably good job at masking off and painting, but other prep work in quote (caulking gaps, scraping old paint, etc.) was not done. Painting crew clearly did not have a good understanding of scope of work that was in the written contract.

Marc C.
May 2018
5.0
Yes, I recommend this pro
$3,800
Very responsive and courteous. Excellent work.

Keith G.
Mar 2018
5.0
Yes, I recommend this pro
$4,000
Free color consulting service was great for selecting the colors. Were very neat and careful in moving and covering furnishings. Job came out great.

Heather U.
Mar 2018
5.0
Yes, I recommend this pro
$4,300
They did a great job on our kitchen. They would quickly, cleaned up daily, and worked quietly (I work from home and I fully expected more noise). I'm thrilled with the result - while Certa Pro wasn't the cheapest, it was much cheaper than new cabinets.

Roxann D.
Dec 2017
1.0
$1,250
Not good at all. My walls look terrible- not smooth, wavy, paint roller fibers, areas that are lumpy where attempts were made to correct bubbles in the paint. The first sub contractor painters used Pro Mar 200 paint(cheaper commercial paint). My contract stated Duration. This is the first part of the violation of my contract, plus they did not skim coat the entire walls-second violation of my contract, only painted my window-third violation etc. Attempts were made to fix the problems-still didn’t work. Called the owner, Dave Strahl, he refused to return my calls. Terrible company. I want an entire refund-maybe Dave Strahl will now call me back- that is if he really cares about customers and the reputation of his company. One final thing, the painters threw out my corner edge guards-they were told to save them so I could put them back up!!! I also want them replaced.
Response from CertaPro Painters® of Chagrin Falls OH

"This project was signed off as complete when the first crew left. On receiving a complaint about the wrong material being used (an error by our technician) we sent a second crew who completely redid the work, re-skimming the walls and using the more expensive material. The second Supervisor reported that the first effort had been every bit up to standards. Regardless, the project was entirely redone and homeowner was obviously satisfied as they tried unsuccessfully to hire the second crew to do additional work on the side at a reduced rate. Neither Supervisor is willing to go back to this project reporting that they were belittled and verbally abused through the process. The homeowner phoned the office demanding a full refund (which we fully believe is the point of all of this complaining), which was refused. They were quite abusive to our office staff as well. Finally, we sent a Sherwin-Williams representative out to inspect the project. She recommended that a couple of minor touch-ups would more than take care of any complaints, so we scheduled a third technician for a full day to take care of them. The homeowner refused this third effort, threatening a social media backlash if we didn't give them a full refund. It is our honest opinion that this complaint is not about resolving any perceived shortcomings, but that it is an effort to have us refund their payment. Our refusal is not a matter of refusing to take care of our obligations. It is the principle of not allowing this homeowner to scam us further."


Gladys G.
Oct 2017
4.0
Yes, I recommend this pro
$600
A different painting crew came back and made some adjustments. I was pleased after the second crew finished
Response from CertaPro Painters® of Chagrin Falls OH

"We do our best not to stop until the homeowner is delighted. In this case the original technician wasn't as crisp as we would have liked. He'll be reassigned until this particular skill is improved."


TONI C.
Sep 2017
5.0
Yes, I recommend this pro
$4,300
They were very professional and they did a great job.

Bill G.
Sep 2017
5.0
Yes, I recommend this pro
$2,500
Wonderful they were great

Bill G.
Aug 2017
5.0
Yes, I recommend this pro
$2,000
Brandon the painter was great and professional

Paula G.
Aug 2017
4.0
Yes, I recommend this pro
..............................................................................................

Ray J.
Aug 2017
5.0
Yes, I recommend this pro
They spent time prepping the house including power washing it. The house needed scraping which they did a great job at, then primed and painted the house. The gentlemen were very courteous and polite. They were also very good painters and did a quality job. the job was very professionally done, better than I could have done myself. I'm glad we chose CertaPro Painters of Chagrin Falls to paint our house

Calvin R.
Feb 2017
4.0
Yes, I recommend this pro
The painter did an excellent job overall. I a minor issue with the accent color coverage in the master bedroom. However we did an extra coating ourselves. Again a very minor issue when you consider the outstanding job that was done throughout the home.

H. B.
Oct 2016
5.0
Yes, I recommend this pro
unknown

Sarah B.
Aug 2016
5.0
Yes, I recommend this pro
$10,000
Extremely professional crew with attention to detail.  We were also to make some "on the fly" changes that they were able to accommodate.  Overall a great experience even with some flexible requests/desired results.

Pat R.
Aug 2016
2.0
$2,500
Not so good. Subcontractors=subpar. Blotchy walls and ceilings. They cancelled the first day at the time they were to show up. I drove almost an hour to get to the job site, only too get a phone "Not coming today, still held up on yesterday's job" . Not even an apology. Then to have poor work. Very disappointed. Will never use this company again
Response from CertaPro Painters® of Chagrin Falls OH

"We have reached out to this customer to resolve her quality issues. Her comments on our own survey included that most of the work is good, but there are some areas that could be improved. We will return at her convenience and not stop until everything is completely to her satisfaction. It is true that we pay crews both on an hourly and per job basis (1099). We find this an excellent way to expand and contract based on the seasonality of our business. Each 1099 crew has to earn their next job by providing the quality and service we expect and coach them to deliver. They are among our best and will delight over 600 homeowners this year. We are embarrassed that this homeowner did not get the experience we strive to provide."


Kathleen S.
Jul 2016
1.0
$1,500
TERRIBLE. First they subcontract all of their work out. It took two months to get the job done. They kept making excuses as to why they couldn't start the job. Everything from weather (some days it was completely sunny) to their kids being sick! The job they did is already chipping away. Extremely disappointed. Would NEVER recommend them.
Response from CertaPro Painters® of Chagrin Falls OH

"This project was started during the rainy season last year by a crew that is no longer with us. A deck must be at less than 20% moisture before a stain can be applied, and we were just not able to reach this in the time frame that was acceptable. Subsequently, our crew lead did have some personal issues and had to be replaced, which took even more time as our replacements were all on other projects. We apologized for the delay. Subsequently, we have discontinued the use of the latex based solid stain from a major paint manufacturer based here in Cleveland, and will only use a hybrid alkyd version. We have reached out to this homeowner and offered to redo anything that is not perfect, even if it is not covered by our 2 year warranty."


Craig H.
Jul 2016
5.0
Yes, I recommend this pro
$2,400
It went very well. Time will tell, but we are very pleased with the results and their attention to detail. They were prompt (actually a little early), courteous and friendly. There was some confusion about the contract regarding the gutters and downspouts, but it was resolved quickly. They said it would take 2-3 days, which it did and the weather co-operated. I think the power washing they did before painting made a big difference. When complete, we walked around and inspected, found a few spots needing attention, which were taken care of immediately. Some of the issues were, I think, dependent upon which way the sun was shining which made it difficult to see at times. Their clean-up was good, but they really didn't make must of a mess to clean. We had received 3 estimates and they were the cheapest. They obviously use subcontractors, which is irrelevant in our opinion, because the warranty is with CertaPro.

Ben B.
Jul 2016
1.0
$8,000
The general quality of the painting was acceptable (not great, but acceptable), however, the amount of paint drops on the historic wood floors, the missed areas that were supposed to be painted and the (twice now) lack of showing up for the scheduled walk through is very frustrating. The wood floors in several rooms had splotch marks from where they attempted to wipe up paint, paint drops and in the corners. one room had paint on the light fixture. I was told the interior should take several days, it ended up taking nearly 2 weeks. On a couple of occasions I stopped by the house, they weren't there, but there was a substantial amount of pizza boxes and their food in the refrigerator. They want their money as soon as the job is done, which is understandable, but the house is 40 minutes from my primary residence and with my schedule not easy to set aside the time for their walk through. For them not to show, twice, is maddening.
Response from CertaPro Painters® of Chagrin Falls OH

"While we are disappointed with the frustration vented here, this homeowner has since contracted with us for more work, which we will gladly undertake, making every effort to deliver an exceptional experience."


Marcia E.
May 2016
4.0
Yes, I recommend this pro
.

DEB B.
Apr 2016
5.0
Yes, I recommend this pro
$491
Within the time span of a week, I contacted, had a professional bid completed, and scheduled.  The painter, George, arrived a few minutes early, checked out the job, prepped the rough walls, got paint, got to work painting , stopped only for a short break or two and completed the entire job before 5:00.  The hallway looks terrific, the wood trim looks beautiful and all evidence of work being done was taken away.  What a delightful experience.  I won't hestitate to call again.

Marcia N.
Mar 2016
5.0
Yes, I recommend this pro
$1,023
unknown

Alyce R.
Mar 2016
5.0
Yes, I recommend this pro
$505
unknown

Salvatore T.
Feb 2016
3.0
$3,000
.
Response from CertaPro Painters® of Chagrin Falls OH

"This project was completed almost two years ago, and again we are confused why a lack of satisfaction is just now showing up on Angie's List. The satisfaction survey that we do at the conclusion of every project did not indicate anything negative at all, or we would have reached out to the homeowner to remedy anything that wasn't 100%. Our records do indicate that we had some minor confusion regarding his taking multiple discounts, but that was resolved before the project started."

...
Showing 1-25 of 131

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

CertaPro Painters® of Chagrin Falls OH is currently rated 4.5 overall out of 5.
CertaPro Painters® of Chagrin Falls OH accepts the following forms of payment: CreditCard
Yes, CertaPro Painters® of Chagrin Falls OH offers free project estimates.
No, CertaPro Painters® of Chagrin Falls OH does not offer eco-friendly accreditations.
No, CertaPro Painters® of Chagrin Falls OH does not offer a senior discount.
Yes, CertaPro Painters® of Chagrin Falls OH offers emergency services.
No, CertaPro Painters® of Chagrin Falls OH does not offer warranties.

Contact Information

43 Pleasant Dr, Unit B, Chagrin Falls, OH 44022

Share project details to get started.