Cerha Kitchen & Bath

We recently contracted with Cerha Kitchen and Bath Design to refurbish our shower and tub area. We found Cerha staff to be professional and friendly from the beginning to the end of the project. When we first walked into the showroom at Cerha, we met two friendly, knowledgable and patient ladies, Christine and Jenny. These ladies looked at some photos we had brought in of our bathroom. Then they helped us select the type of tile and color combination that fit our bathroom. Their suggestions were very helpful and insightful. We were very impressed with them. Two very accomplished craftsmen, Robert and Antoine did the tear down work, the rebuilding and retiling work. These guys did an excellent job and were always on time. They even sent us a text message everyday about thirty minutes before they planned to arrive at our home. At the end of each day, they cleaned their work area and left the house spotless. Jim, the owner, communicated with us throughout the project. He let us know what to expect with each phase of the project and was prompt in answering our questions. We are very satisfied with our new shower and bath area. Cerha will definitely be our preferred vendor for our future projects.

Cerha did a fantastic job for us. The price was right and fair. The results were even better than imagined. They told us when they were going to be there and were seldom late. We were able to add to the project and they still finished on time. Andrea, our personal designer, did a wonderful job helping us sort through the overwhelming choices and color options. She was always prepared and on time for our appointments. We would definitely work with them again.

Cerha Kitchen & Bath developed an exciting plan, at a reasonable cost for our kitchen remodel. More importantly, they delivered on the project as promised - and then some. Cerha merits my highest recommendation for their integrity, flexibility and workmanship.

The owner and his crew were very professional, they did a quality job, and they didn't leave behind a mess.  However, there were some misunderstandings about what was promised and what was actually done, and the project took longer than expected to complete.

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Very well. Professional service and excellent design advice and guidance.  Installers were competent and timely.  Overall design, cabinets and counter top were via CERHA.  We had our own contractor, Meyer Construction of Mentor, for demolition of old kitchen and the electrical, plumbing and drywall work.  Whole job from start of demolition to cooking our first meal in the new kitchen took 5.5 weeks.

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We think Jim Cerha, owner of Cerha Kitchen & Bath, is a very likeable, good salesman with great design ideas.  Unfortunately, that?s the only positive thing we can say.

Mr. Cerha was hired to remodel the master bathroom in our six-year-old home.  We feel the workmanship on the project ? most significantly the walk in shower ? fell far short of what was promised.  The job was supposed to take a little over three weeks to complete.  It was started on June 11, 2013.  It took three attempts, but our shower door was finally measured properly and installed on January 20, 2014.  

In the first weeks of what turned out to be a 7-month ordeal, we expressed dissatisfaction with the glass tile installation.  Mr. Cerha insisted that the work met ?industry standard?.  We were unable to find any documentation defining the term industry standard in the context of residential remodeling.  In an attempt to resolve our disagreement, experts were brought in to evaluate the work.  At their suggestion, Mr. Cerha agreed to remove the tile in question and then arranged to have it re-installed by a professional tile setter. We believe Mr. Cerha did not spend an appropriate amount of time supervising his workers.  It is our opinion that the job was not properly staffed and was plagued by miscommunication and misunderstanding.  On numerous days, we waited at home for workers who didn?t arrive on time and/or failed to keep scheduled appointments.   

Based on the work performed, it is our conclusion that:  The workers were not qualified to install glass tile and rushed to complete the project in the original three-week timeframe.  As a result, they became careless and the finished product was substandard.  

We never heard Mr. Cerha take responsibility or offer an apology for the shoddy work.