Auburn Heating Plumbing & A/C

It was excellent

They were prompt and installed the new furnace as promised. All involved were professional and kept us updated as the installation took place. Barring any potential issues, we are very happy so far with the service they provided.

I thought I had no reason to question the quotation on this job because we had been long time customers and I always thought they treated us fairly. So when we got a $3000 quote for a hot water tank replacement (not emergency or Sunday service) I assumed we must have a very high end tank that itself must cost over $2000. But, after it was installed I Googled the make and model and found I could have purchased the material at retail prices for about $1000. They spent about 4 hours on site and essentially charged $2000 for the labor. Nothing special about this installation, they just caught me trusting them as a long time customer would, and I didn't question their quotes on other work so they decided to get what they could get. The owner was unapologetic. Told me that was their book price, that no one coerced me, and I could have said no at any time. There was nothing wrong with the quality of the work that I can see. The plumbers they sent were professional and courteous. But, I just feel that they took advantage of a long time customer that felt he had no reason not to trust them and therefore, didn't get a second or third quote. If you are dealing with this company, then I strongly advise you comparison shop so you don't get taken advantage of like we did.

The job they did was an "A."  The problem I have was with the price. It came in excess of $370.00 for him to show up plus the parts.  For what the guy did, it wasn't worth the cost.  He wasn't even here 45 minutes.  He did show up on time and did a good job.  I was satisfied with what he did other than the price.  There's just not $350 worth of labor there.  They need to lower their prices.  I will not call them first the next time. I will check around for prices first, then call them and hope they match other's prices.  At this time I would say I would not use them again.

A very nice and helpful gentleman came out promptly the next day after i called. Very pleased with their responsiveness i have used them before on the furnace and a fuel tank issue. I showed him what was going on with the ac and took him out to the exterior. I showed him the fuse that looked ok but his experience was to pull it out for full inspection and also checked for a phase issue. The fuse was bad on testing so he went to the truck with a spare pair. I was prepared to pay the diagnostic fee and the price of the fuses. He was there 30 min...he called to get a price on the fuse and gave me a total bill for 285. I asked what the price of the fuses are knowing the service call diagnostic was like 150 and he said 87 dollars a piece and had trouble keeping a straight face. I believe he talked to the boss because the normal woman was away that day. No way i said those time delays are 20 bucks or less at hardware store. He said i could deny the parts which i promptly did. I have no problem paying 150 for the expertise but that was a total screw job on the parts. I think it was the boss that tried to run it through and If it was my wife there or anybody that didn't have a sense of reasonable price in mind for a fuse they would have just paid it. Thats what they are counting on. So im disappointed in them and if i use them again i know i have to be there.

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They did a good job. They were here when they were supposed to be, they were neat. I was satisfied. They have a good follow up too. Before putting the furnace in, they did some plumbing work for us. They did a good job on this as well.

CAME THE VERY SAME DAY WE CALLED THEM. VERY PROFESSIONAL, RESPONSIBLE, AND CHEERFUL.