Wayne Overhead Door Sales of Dayton Inc
About us
Additional fax - (937) 435-5704. Additional phone numbers - (937) 435-4200, (513) 422-4500 & (937) 890-3667. Additional DBAs - Wayne Overhead Doors and Home Improvements, Wayne Doors and Home Improvement, Wayne Overhead Door Sales Of Dayton Inc. Family owned & operated.
Business highlights
Services we offer
Residential and commercial roofing repairs, design & installation, overhead door sales & home improvements.
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
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| 94% | ||
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Filter reviews by service
"An estimate was mailed to [member name removed] house for the cost of a new door to be installed. We apologize for not following up to ensure the estimate was received."
After my initial posting, the contractor and his supervisor made every effort to make things right. they were courteous and professional. They had documentations that they had sent information, but I checked my computer and there was no sign of any correspondence. Unfortunately there had been some glitch in technical (Cyber space) difficulties. We confirmed my email address and they resent the material and it still did not come through, mind boggling. They also claimed that they never received their sample board that I dropped off, so if anyone knows or has seen it floating around out there, please return it to them ;)Unfortunately for them, I had already made my decision to go with another contractor. I thanked them for their time and understanding and promised to write this amendment to their review.
I apologize for the delay in this post, too many distractions, that's life...
"In regards to [member name removed]'s concerns: We truly apologize for the issues you have explained in regards to requesting an estimate. The estimator did bring a ladder out the first time but the ladder was not tall enough. Our mistake was not getting enough information to know the exact size ladder to bring out on the call. This issue has been addressed because we do want to provide an estimate to a customer as quick as possible. Unfortunately the rain caused the estimator to have to reschedule the second time around and when the estimator rescheduled with [member name removed] she stated that she was in Columbus and it was fine for the estimator to still go out to her house even though she was not home. The estimator went out to do the estimate and did leave a sample at her door since she wasn't home, but this was all agreed upon prior. The estimator emailed [member name removed]'s estimate on May 16, 2014 at 8:28am to her email address at msn.com. It would have been beneficial for our estimator to make sure [member name removed] did receive her estimate by email with a follow up phone call. Once again our company has addressed these concerns so that we can provide excellent customer service which has always been our #1 goal."
To date,June 1, 2014 I have not been contacted by the receptionist or Sean Long or any staff, representative of Wayne Overhead Door Sales.
As a customer I will not chase after a provide that I have to pay to acquire a quote. The receptionist should have had Sean Long contact me to explain the issue regarding the late quote that he promised on his timeline. I never requested the timeline, he offered the date and form of contact to me the customer.
When a service provider does not honor the initial meet and greet of the customer relationship how can anyone trust they will do the job you hire them to do to a high standard as expected.
Sean Long spoke of how Wayne Overhead Door Sales and Home Improvements does it all, garage doors, gutters and most home improvements. I was pleasantly surprised to find such a diverse offering of services with one company and thought of all the work they could possibly do for me.
"We appreciate the feedback because all of us at Wayne Overhead Door Sales & Home Improvements are always open to how we can better our customer service. [member name removed] did call to follow up on his estimate and spoke to one of our receptionists. The receptionist sent the sales rep an email letting him know that [member name removed] was checking on the status of his estimate. The matter should have been handled in a different way. The receptionist should have advised [member name removed] that she would get back with him after speaking to the Sales Rep. It is important that we offer good customer service and provide follow up. This situation has been addressed and our sincere apologies."
I was very impressed by the promptness and professionalism of the staff. My job was completed on time and went exactly as the proposal had stated. I was expecting the usual headaches that come with home improvements but was pleasantly surprised. They walked me through every step of the process, even explaining why certain brands of shingles would be better. I would use Wayne Overhead Door Sales and Home Improvements again in a heartbeat.
The work required a bit of creativity to reassemble the soffit and fascia that the old gutter had pulled out and away from the house. The installers did an excellent job repairing the roof edge, and the finished gutter seems to be superior to what is still on the rest of the house. The work area was perfectly clean before they left.
The second time he came he was 30 minutes late. He asked to see our insurance co. estimate which we emailed to him. He said that both the insurance co. and the previous roofer had measured the roof incorrectly and that it was going to cost more but he'd be happy to intervene with our insurance co. He said that it would take about a month to start.
Since he was a month ahead of the other contractors, my husband said to go ahead and contact our insurance company to get the ball rolling.
The contractor said that he'd do that and get back to us within a week. When 2 weeks went by we called our insurance company (thinking that the delay was on their end) they said that he hadn't contacted them yet.
We said, thanks - but no thanks.
Licensing
State Contractor License Requirements
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