Voss Village BMW

unknown

They took advantage of my sister because she looks rich and is as pretty acting as she looks. The quote they gave her was over $3,000 more than the highest quote she got.

I have been going there for several years. It has always been cost worthy and convenient. I never had problems with them. The prices are fair. The work is good. So there is no reason to change service provider. They have always been nice.

Oil changed, new filters for oil, engine air and cabin intake air, windshield washer fluid topped up, brake and transmission fluids checked. Tire, suspension, brake pad and general wear for any excess or near correction parameters. They also add a no cost vacuuming and exterior washing. Since this was vehicle service vs. body work there was a free loaner available.

It is amazing what kind of difference a customer-oriented attitude can do. My previous BMW dealership in Florida treated me much like a second-class citizen, simply because I have an older (1998) vehicle. Voss took the opposite tack. They were more than happy to schedule my service and ensure that it coincided with a loaner vehicle (more on that later). I had a feeling this would be a different experience, as they immediately took to calling my '98 323ic and quot;sheand quot; instead of it. A small thing, but it showed that they understood that I have invested in keeping my car in good shape. Upon arrival, I dropped my car off in the dry arrival area (it was raining outside), and while were getting the paperwork ready, they had already completed a complimentary alignment check (mine was good - I hadn't even requested this). Brett (an outstanding Service Representative) also mentioned a 15% discount for owners of BMW's at least 10 yrs old (no second-class citizenry here!). He was busy getting my X1 loaner ready when I asked how the new 5-series hybrids were working out (I saw one out the window). His response: Would you rather have that as the loaner? Outstanding. I ended up driving the loaner 2 days, as they had to order a part to fix my squeaky steering wheel - not a problem, although I have to say that I would have been OK if they had taken an extra day to get the part in (usually took about a week to get parts in FL)!! Brett kept me up-to-date on the status of my vehicle through both email and phone calls. Although a little pricier, as you would expect when getting service done at the dealership, Voss clearly understands how to build customer loyalty and the end-to-end luxury car experience, not to mention the 2-day test drive (I think I know what my next Bimmer's going to be!). Overall, an excellent experience and highly recommended!

The service has been excellent. They are very knowledgeable, professional, and they provide a loaner when service is needed.

I would definitely recommend them