Pella Windows and Doors
About us
When you choose Pella, you’re buying more than just a window or door. You’re getting the experience and service of local Pella professionals who are proudly committed to your satisfaction. See how Pella has remained passionate about creating a better view for you – for more than 85 years. Rest assured. Unlike some window and door companies, Pella will be here for you after the sale. We stand behind our quality products with some of the best warranties in the business and a national network of service specialists. Showroom locations; *CENTERVILLE, OH 101 East Alex Bell Rd.
Services we offer
The Pella Promise is our commitment to help you find the right windows and doors for your home and budget. Provide a no-mess, no-guess installation day. And back your project with our exclusive Total Care Guarantee. We’ll make your replacement project easy. That’s our promise.
Amenities
Free Estimates
Yes
Reviews
4.740 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 10% | ||
| 0% | ||
| 3% | ||
| 3% |
Showing 1-25 of 40 reviews
Mike B.
Jul 2023
My window / storm door installation began in April 2023. It's now July 2023 and the windows got installed but I do not have my storm door installed because the door brought to my home was the wrong color. Brad Karlos, the Pella salesman said he was getting me the right color door, but when I called Pella in July 2023 the original wrong color door was still sitting in their warehouse and Kelsi (installation dept) said my project had "slipped under the rug". Installation manager Clinton called me and said he would speak with the salesman (Karlos) and then get back to me with a resolution on July 11 2023, and now it's July 17 and still no contact from Clinton. I've now been trying unsuccessfully for two weeks to resolve what should have been a simple swap with their vendor for the correct colored door (the original incorrectly colored door was still in its original shipping package). This situation is obvious poor customer communication/care/service, especially in the case of an incomplete project. My next step is to go to the Pella office and try to track down the branch manager and see what his story is. I'm an unhappy customer because I have no storm door and I ordered this job in the winter so that I could enjoy the daylight and fresh air this summer. Makes me wonder what is going on in their office because it appears multiple people are not doing their job (in my case).
Patricia P.
Apr 2020
My experience was perfect. I highly recommend them to others.
James M.
May 2019
Overall, it was good. The windows were top quality windows but expensive.
JoAnn K.
Jan 2018
It was wonderful they were very very good.
Monte M.
Oct 2016
Great , did everything I asked
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Ernest K.
May 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Patricia G.
Apr 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Thank you again for choosing Pella products! Kind regards, Pella Community Team"
Richard E.
Jan 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Jay R.
May 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Richard E.
Apr 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Vera Y.
Apr 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
William B.
Apr 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Thanks again for choosing Pella products, we'd love to see any before and after photos! Kind regards, Pella Community Team"
Lyle B.
Mar 2015
unknown
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us. We’re passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products! Best regards, Pella Community Team"
Steve B.
Mar 2015
Everything went very well. Installation went quickly with no problem. The guys did a fantastic job of removing the old caulking, re-caulking and finishing around the Windows and door inside and outside. And, this was in January!
Response from Pella Windows and Doors
"Thank you for sharing your experience with us! We work hard to ensure you find the right window or door for your home and that the service experience we provide is positive from start to finish. We’d love to see your before and after photos! Thank you again for choosing Pella products. Best regards, Pella Community Team"
Jane C.
Feb 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Thanks again for choosing Pella products. Kind regards, Pella Community Team"
Alan H.
Oct 2014
The quality of the window is great! They installed everything in one day. Everyone we interacted with was great.
Response from Pella Windows and Doors
"Thank you for sharing your experience with us. We work hard to ensure you find the right window or door for your home and that the service experience we provide is positive from start to finish. We’d love to see your before and after photos. Thank you again for choosing Pella products! Best regards, Pella Community Team"
JAMES P.
Oct 2014
.
Response from Pella Windows and Doors
"Thank you for sharing your experience with us. We work hard to ensure you find the right window or door for your home and that the service experience we provide is positive from start to finish. We’d love to see your before and after photos. Thank you again for choosing Pella products! Best regards, Pella Community Team"
Donna G.
Sep 2014
It worked out fine. It was all done in one day which was very nice. The price was comparable than what I have got from other places. The service was fine. The problem was on the lady in the office and the scheduling. We set up a tentative date for the install and with the understanding that somebody would be calling me before the install. These guys showed up on the door one day. We had snow and ice on the ground outside and I'm like "No, it's not gonna happen today.". It's too cold. My doors are gonna be open. The guys left. The girl called and they wanted to reschedule. She was so pushy about it. I would not reschedule but she got over it. I don't think the lady in the office was very professional in the way she handles things. The guys who did it were wonderful but the lady in their office, I would not probably rate her well.
Response from Pella Windows and Doors
"Thank you for taking the time to write about your experience. As a company, we continually strive to make our products, service and company better. We can't do that without feedback from you. We appreciate your feedback and thank you for choosing to create a better view with our products. Kind regards, Pella Community Team"
David W.
Sep 2014
Pella Windows and Doors was fine. The quality was good.
Response from Pella Windows and Doors
"Thank you for your feedback, we appreciate you taking the time to share the details of your experience! Kind regards, Pella Community Team"
Janet H.
Jun 2014
They were fantastic! The salesmen made good recommendations and explained everying well. They took out the old one and put in a new one. The door is so much more efficient and it looks really nice. They cleaned up well after themselves. They got the work done in about a half a day. We love Pella products!
Response from Pella Windows and Doors
"Thanks for sharing your positive experience with us! We're happy to hear you're pleased with your door! Thanks again for choosing Pella products. Kind regards, Pella Community Team"
Martha T.
Jun 2014
My experience working them was excellent. There was good men working on it. They cleaned up well after themselves. The window turned out beautifully.
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us! We'd love to see any before and after photos. Thanks again for choosing Pella products. Kind regards, Pella Community Team Follow Pella: Twitter.com at @Pella_News Facebook at facebook.com/pellawindowsanddoors Pinterest at pinterest.com/pellawindows YouTube at youtube.com/pellawindowsanddoors"
Beverly C.
Jun 2014
Their service has been wonderful! Their product is wonderful as well. The timeliness of their responses has been great. We have been very satisfied with them.
Response from Pella Windows and Doors
"Thank you for continuing to choose Pella products! We appreciate you taking the time to write about your positive experiences with us. Kind regards, Pella Community Team"
BRAD W.
Jun 2014
I was completely happy with the work. The quality of the windows are great and they are very fast on the job. They got the job done in 3 days. There is a service manager on the job to look over the work. He was very good to work with and quick to respond to any damage. However, they are expensive.
Response from Pella Windows and Doors
"Thank you for taking the time to write about your experience with us! We're happy to hear your experience with us was positive from start to finish. We'd love to see any before and after photos! Thanks again for choosing Pella products. Best, Pella Community Team Follow Pella: [removed hyperlinks]"
Susan H.
Jun 2014
My experience was perfect. I was very happy with them. The windows are a high quality. We are saving a lot of money on our heating bill. They were on time for the appointment. They did a great job on the installation and was very clean.
Response from Pella Windows and Doors
"Thank you for the positive feedback! Kind regards, Pella Community Team"
James C.
Jun 2014
My experience was perfect! They worked diligently. They were very quick and they did a great job. There were 3 people here doing the work and took the entire day to complete.
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us! It is our goal to provide exceptional experience from start to finish. Thank you again for choosing to create a better view with our products. Kind regards, Pella Community Team"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Pella Windows and Doors is currently rated 4.7 overall out of 5.
Yes, Pella Windows and Doors offers free project estimates.
No, Pella Windows and Doors does not offer eco-friendly accreditations.
No, Pella Windows and Doors does not offer a senior discount.
No, Pella Windows and Doors does not offer emergency services.
No, Pella Windows and Doors does not offer warranties.