Cedar Grove Fence Specialists
About us
With over 40 years of experience, David Fraley and the crews at Cedar Grove Fence specialize in quality products with personal service. We are fully insured and guarantee all our work. For faster service, call our office during business to schedule an appointment.
Business highlights
Services we offer
Fencing. Aluminum, Vinyl, Wood and Chain Link
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 10% | ||
| 2% | ||
| 0% | ||
| 2% |
"Thank you [Member Name Removed], We really appreciate the nice review. Jeff and I are very proud of our crews and let them know when we get a review like this. David F. Fraley, Owner"
"Thank you for choosing us. The job turned out beautifully. David & the Crews"
"Thank you [Member Name Removed]. It was great working with you again. David"
I moved into a new home and needed a fence quickly for my dogs. My HOA required approval and David was willing to help me with that process and make changes as needed.
Once approved, David was quick to accommodate my request.
I have a beautiful new fence and my dogs are happy!
"Thank you [Member Name Removed], Welcome to your new home. Thank you for your business and the nice review. David & the Crews"
"Thank you very much for your comments. We appreciate hearing them. David"
"Thank you [Member Name Removed], We appreciate letting us work with you. David and the Crews"
"Thank you [Member Name Removed] for the nice comments. We appreciate it. David and the Crews"
"Thank you for the review [Member Name Removed]. Enjoy your new home. David and the Crews"
Before the installation began I told the job foreman that he couldn't install the fence right next to the brand new retaining wall, because of 6 to 8 inches of gravel, but he said that it would not pose a problem. Elongating and widening the hole so that the concrete would project into the land would have anchored it properly, but of course he didn't do that. They installed the fence in short order. I went out and checked the job for linear perfection, and sturdiness: I was pleased with the results. It looked beautiful!
I had already contracted a crew to come out to landscape my yard, and it was the same crew that installed my retaining wall earlier in the year, before the fence was erected. The owner (Chris) came to me, and asked me if I had noticed my fence lately, and of course I had seen it from the side, and it looked fine. well, it had been blown over so that it was completely in disarray: each post being blown over to different degrees. with hardly a post (except for the post closest to the corner post) plumb like it been originally, and it looked terrible. Chris said that the fence had been improperly installed, and that the post were sunk into the gravel only. I realized that what he said was true, and I told him that I warned the fence installer that there was gravel there, but that he said he would ensure everything was ok. Chris said that the burden of responsibility, regardless of circumstances, is placed upon the professional, because that's what he gets paid for; if he couldn't install the fence so that it would stay up, and perform properly, he has an obligation to tell the customer, but then I had already informed him of the gravel.
I waited until the crew finished landscaping the front and back yard before I called the fence people so they could come without encumbrance to each other. I called on May 6th, and David assured me that the crew would come out the next week right after they finished the job they were on. I waited until I couldn't wait any longer, and I called him on June 3rd, which was 28 days later. David said that he'd forgotten (I didn't believe he could forget total dissatisfaction from a customer), and he assured me that the crew would be out the beginning of the following week, so I thanked him and waited, but no-show. Finally on June 12th (Friday) David emails me and apologizes for the mix-up, and assures me that the crew will be out no later than Tuesday. I felt confident this time, because he's promising me in writing; of course my hopes are dashed when he's a no-show. Twelve days later, on June 24th, he emails me again, and says that the rain slowed him down (there wasn't that much rain), and they would be out the next week. You must be getting the idea of what will happen in the future of this story, concerning this "seemingly" descent and reliable older man (David Fraley), but I'll go on and tell you the rest of the story anyway.
The next week goes by without any adherence to promises made, and he doesn't call or email. I guess he thinks I am a fool, and I must be getting tired; when these things occurred to me I thought that he must realize that this is Angie's list, so consequently, that made me feel that he had a tried and true way of rooking me out of his obligation to the job. I still haven't figured out his game plan, but then at this point it doesn't matter. I guess I am a little bit of a fool for being so patient, and not taking sterner action against him.
Finally after being a week late he calls me on July 2nd; I call him back, and he then uses my "possible" unreliability as an "out," and says he will come out the following week to assess the job himself. That was something that should have been done the first time I called him. It is always the following week with David, but then he does keep this appointment, and agrees that I have a real problem (it should have been his problem). David tells me that these types of fences are suppose to wave in the breeze, and I told him that he was wrong about that; I told him that they should give a little, but the post shouldn't really move, just flex a little, and if the job had been done properly the first time, there wouldn't even be a problem. I told him that when a post is anchored in gravel or sand that the wind will blow them over, and gravel or sand will fill into the space created by the post rolling to the side. In time, if the wind blows the opposite way, sand or gravel will do their magic again, filling in on the opposite side, until the post or pole is completely out of the ground, depending on whether there is something that can restrain the post or pole. The supporting unity (rails) of my fence are the only reason my fence is still in the ground. I tell him this two more times when he insists that they did the job right the first time. I said that the fence was made to blow out of the post in severe winds without uprooting the post. He agrees, but his desire for money, his pride, and his reluctance to correct the fence will not allow him to admit failure, and restore the fence to original status.
Anyone who contracts Cedar Grove Fencing needs to know the full story; sorry for the length of this review. At this point I am sure he has made up his mind to cheat me out of an Angie's list guaranteed excellent job done. I have the emails sent, and the times we talked recorded on my phones. David Fraley doesn't realize I have pictures I took over 8 months ago, of which I will upload right after finalizing this review; the fence looks even worst now than it did then. I will update the review by following up later with the most recent pictures when the weather is better for pictures, before the problem is corrected by the new contractor. I am still waiting to hear something from David Fraley, and it is February 29, 2016, over a year later than the job was originally completed (well, maybe not completed: attempted). There is no need for him to call now though, unless he wants to complain about my treatment of him in this review; I have talked with someone that will do the job right this time, even though I will be out a lot of money, especially since I am a retired poor person who can't afford to pay for the same job twice.
"Hello Bill, It is with much regret that you have had to write this messsage. I realize that I have dropped the ball on this job and offer my sincerest apologies. I [Member Name Removed] offer to have a crew fix the problems this week if you [Member Name Removed] allow us to do so. When I was there, I found there were five posts that needed to be reset. If there is any further repairs needed, we [Member Name Removed] address them this week also. If you should choose to have another company fix this, I [Member Name Removed] refund you $ 500.00 toward the cost of repair. My crews and I are confident that we can fix the fence properly. If you allow us to do this, we [Member Name Removed] also give you a $250.00 refund for the agrivation we have caused you. Again, I am sorry for not following through sooner. Let me know what you decide. David"
Licensing
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