ZCI Residential

Called ZCI residential for a siding replacement quote on February 3rd, 2021. • I’m told that once payment is received, work will begin in about 3 weeks. • Payment is sent in and the check is cashed • Endless phone calls and text messages drag on for several months. I hear 3-5 week estimated install about 5 times. • In July I call ABC siding and the rep tells me they haven’t manufactured our chosen siding in 3 months and the estimated arrival of this particular siding is January 2021. • I call ZCI and tell them, they tell me I can find it somewhere else and it will definitely be cheaper and they will give me back the difference. • I find siding at Menards that is cheaper and will be delivered in 3 days instead of 6 months • A week goes by before I get an answer back and I am told the siding I originally ordered magically came in…. • The crew installs the siding. I have to manage the install from over 2 hours away because the crew does not speak English and the communication line between myself and project managers is convoluted. Multiple installation issues are addressed including driveway asphalt damaged from a ladder, a light that I declined to have installed which got installed by someone who obviously is not qualified to do so, a new rug that was ruined, an awning that is now laying on the ground that was supposed to be disposed of and a tripped breaker to a deep freeze full of food that spoils. • The install is finally done 10 months later. • I am asked to schedule a walk around with the “crew leader”. I schedule it and he never shows. • I am told the next day they will come by the following afternoon and once again, they don’t show and I can’t get a response or an ETA. NEVER AGAIN.