Shoff Door Co Inc

Well as expected

no problems with the door after it was realigned

unknown

There were some unexpected problems but he stayed until the garage door was perfect.  I was very impressed with his professionalism and expertise.

Unexpectedly our garage door spring snapped.  We called for service and the service repairman arrived in a few hours.  He quickly pointed out that not only the spring broke but also the cable drums were worn and damaged.   He provided us with a reasonable quote and quickly completed the necessary work.   Included is a one year warranty on parts and labor.

Company rep is very professional. Have used before and still top notch at good price.  Response time is excellent and rep answers any related questions for future routine maintenance.  Will use again.

unknown

It took a little while to get him out. Apparently his van broke down and he had to get it fixed. That took a couple of days. Once he arrived he did a good job and fixed the door to my satisfaction.

Andy was fantastic. Quickly replaced springs and highlighted some other issues. He fixed them and inspected and tightened all hardware. Highly recommended!

They did a perfect job.  I compared their price with one other and they were $150 lower for the same door.  Easy to work with and quick, I highly recommend.

Total time between initial call and on-my-doorstep was less than 2 hours.  Amazing.  Friendly technician!  

Service technician was extremely knowledgeable and efficient. Unbelievable response time! Very thorough and even checked two other garage doors for proper operation before leaving our home. I would definitely use Shoff Door Company again.

Called Shoff and they said they would send someone out the next day to replace springs. Once they realized that we couldn't get our cars out of the garage and had no transportation; they called the technician and he agreed to come out that night. Shane was kind and went out of his way to help us when we were in a jam. I would totally recommend them and use them again.

Nice, polite, fast - good work.

Went well, he was quick and the door works again.

They are very good. They are very reliable. They've done it for me every year for many years.

Very well

Everything went very well. We liked their service all around.

They did a fine job. We have used this company for years for any garage-door problems we have. We would not use anyone else. There were delays in their arrival time, but they gave us a considerable discount because of the inconvenience. We were very satisfied.

I called Shoff Door Co on 11/18/13. I spoke to Wayne and he came to the house and gave me an estimate after checking the old door and doing measurements. We discussed type of doors and I requested insulated door. He told me what the price would be

for that and was more than wanted to pay. He told me if could find a damaged door and rebuild it would give me the same price as the regular door. He called me before end of next week and told me found a door would take few days to rebuild.

The door was installed on the 30 and is just what I wanted at the price I could do. His installers were great. They found one rail

would not work and went out got what needed. Worked extra time to fix it right. Great job;

All went well. Called ahead, repairman (Bob) was prompt, polite, reviewed work and explained what was done.

Shoff Doors contracted another company called Above the Rest and they were great. Originally the home warranty company sent out PAD doors (see my review of them) and they failed to properly fix the problem. Shoff correctly diagnosed the issue and worked directly with the Home Warranty company to file appropriate paper work.
I can't speak to price since we only had to pay the deductable, but we are very happy with the service. They were a little late on the day we originally had scheduled the service and my wife couldn't stay, but they were very nice about rescheduling around our schedule.
Overall great expereince...again, never use PAD DOOR.

Overall their services were fine.

They didn't fix the garage door right the first time. They had to make three trips and finally replaced the motor. It under warranty and they did finally fix it. It was just disappointing because the garage door didn't work for that entire time.

The people were quick to get service out to the house , stating the service person would call me before he came, he camemuch eariler than discussed with owner without a call and just repaired the opener after talking with my teenager, not what I had requested. Then i -called owner and requested they replace opener, and asked to have the service person call before he left, again the person came and left much eariler than discussed without calling me or setting a code I wanted for the outside opener. I discussed my concerns with the phone person she stated that this guy was an outside contractor and was given the info, and she did give me a discount on the service. it was frustrating and took a lot time to get what i had originally asked for.