The Country Wash House

While washing my "whites", they told me a red crayon must have been left in my daughters pocket and it melted onto some of our white clothes. My children are all well past the age that they leave crayons in their pockets. When I picked the clothes up, they showed me the damaged whites. When I got home and was removing them from the basket, I discovered clothes of ALL colors that were damaged. When I called back to talk to the owner, they refused to give me her name. I went back to the store, and they refused to pay me for the damaged clothing. They were extremely rude. They showed me the machine that had the supossed crayon melted in it and the machine didn't even have an "Out of Order" sign on it. If that goop really caused the damage, you would think that the machine would be put "Out of Order" until the goop could be removed. I realized after going thru all of the baskets of laundry, that they never sorted the clothes by color. They put each basket of laundry into a machine without sorting it. When I asked the owner about this, she said they only seperate light from dark. I have used plenty of laundry services, and had never had one tell me that. If you look at the damaged clothes, they were all different colors, not just light and dark. Its obvious that the clothes weren't sorted. As for the damage being done by a crayon, I have showed one of the shirts to 3 different Dry Cleaners and all of them have said they think its marker. The owner had given me a discount on the laundry service, but it in no way came close to covering the cost of replacing the damaged clothes.