Blairs Cleaners

When dropping the curtains I indicated to starch heavily.  A week later, when picking up the curtains, when told the price to clean these items, my response was "you are joking, right?"   Having had them cleaned previously, I knew what the former company had charged. Also, having had a variety of curtains and draperies both laudnered and dry cleaned in my years  as a homeowner, I am aware of local prices.   This price was over twice what the other company had charged, just three years earlier to clean these same curtains.    The Blairs  company had dry cleaned the panels and charged per panel for cleaning and pressing at a rate of over $14 per panel (30" x 63" max. size) and $2.50 each for cleaning and pressing the tie backs (2" x 20" max size).  In calling to several diferent local cleaners (although after the fact) I learned that most will charge by the size of the panel and type of cleaning performed. Comparable cleaning costs at other area cleaners would have been from the lowest price of $5.30 per panel up to $10 per panel - to clean, starch and press as requested.  Blairs charges a flat rate per panel for dry cleaning no matter what the dimensions and a flat rate for pressing - regardless of how many pleats a drapery may have, etc.. .
 
I asked the clerk if this was correct and the floor manager looked at the ticket, counted the panels and said "yes".   Another manager then called the front area and said to give me a $12 credit against this bill, which they did.  Then I requested to be permitted to go home to get a coupon for this business, which I knew I had at home - which was for 20% off.  The response was that coupons need to be brought in with the items to be cleaned, so I would not be able to use the coupon.     Another complaint was made to the company and I received a response letter which called me "ignorant" and otherwise displayed very unprofessional comments and extremely poor customer service response. 

Very unprofessional group of employees who follow their company President's management style of lack of concern for the customers requests.    I will never do business with this business again.   My main complaint is not the prices charged, but the demeaning  manner in which the complaint was handled by this company.  A customer should never be insulted!