Grass Master Inc

The company does not care about it’s customers. They sprayed the yard where for medical reasons my father was forced to sell a few months earlier and would not waive a $40 bill for a customer of 17 years who is in no shape to handle these type of things to a property which is now occupied by new owners. I get the account needed to be cancelled but with this situation and how long he was a customer it says a lot about the company not to waive the bill and none of it is good...

This company is SHADY. Crystle in their office is rude, argumentative, and uncooperative. This business signed me up for service without any agreement or pricing. When I contacted them to dispute the charge and asked them to kindly remove it, she threatened to send my account to collections. I asked them to provide proof of my authorization of services and she said they don’t have to provide that to customers. On top of that, I watched the technician on my Ring doorbell after they serviced my yard and the guy missed tons of spots. The product is bad and the service is worse. STAY AWAY!!

No wonder they're rated 1.0/5 with BBB and Crystal is a serious LIAR and God will judge liars. She's unprofessional & argumentative, a gatekeeper that refuses to let you speak to other workers/staff or upper management about previous damage to the lawn and remedy. When my mother asked to come to their location to meet a manger with images and reports Crystal screamed NO and abruptly hung as we were trying to speak with her. Today, I called to report again fertilizer burn from a recent application they did a few days ago . Crystal, the liar, went as far as to say she closed my account because my mother and I threatened to harm folks in her office which is a complete defamatory LIE, and then abruptly hung up the phone. She made this up to avoid accountability for the property damages this company has caused and has refused to let me speak with anyone else.

I bought a 5 treatment plan and paid in advance. To date I have had only 2 treatments....late April and late June (now it's late Aug). At this rate I will get my last treatment on Xmas. I called and was told to disregard their own literature for application schedule. Second year in a row I've had problems/weeds. I asked for a refund for one application so they can finish in mid-Oct and was refused. Seems hopeless to get satisfaction.

Terrible customer service. We used them for years with good results. Last year a new man came and more plus more weeds grew. My husband talked to the service person every time to work with him. Spring arrived, due to all the weeds we cleaned up spots and planted grass seed. First treatment same thing. A terrible mess. I went out to talk with the person and much to my delight our guy from all the years wS back!! Happy day we should have our lawn back again! I called the Grassmaster office to ask not to pay for the first ineffective treatment. I told them I was thrilled to have our usual man back but would not pay for treatment as described. We got a call back saying we had to pay for both services And they would no longer service our yard! Some great customer appreciation for so many years with them. If you hire them buyer beware.

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They just do routine maintenance to keep the grass growing and the weeds away.

It was good. They do weed control, I don't have to worry about my weeds and all other things. When we call actually, there's no proper response; we have to hold actually. The communication is problematic. We cannot talk to them directly; we have to wait for long in order to talk to any of the customer services, Communications not good at all. On quality, last year it was not good it was a C, but this year it's a B.

So far, so good, only have had one treatment per schedule.

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Sometimes they don’t get a 100% of the weeds so they come back out to get all of the weeds.

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I received the written estimate but had two emergency trips to the hospital so I never even had the opportunity to open the envelope. They had been treating my lawn for some time w/no problems. It's when I asked for the estimate for other work that the trouble started. A crew showed up without my knowledge or consent and mowed my lawn and did a terrible job at that. They didn't even blow debris away from my patio. I had just come home from hospital and was in bed when they did the work and I didn't even get up b/c I thought it was my regular lawn service company whom I had employed for years. The next week Grass Master showed up again and this time I was up and about, so I went outside and stopped them. I told them that I had never agreed to the work and that no contract had been signed and that they had to leave, which they did, only after he said "We come here every week to mow". I said "No, you don't. I have a regular lawn service". Then I immediately called Grass Master and canceled ALL services and told them that I would not pay for the mowing that they had done. AGAIN, the next week Grass Master was sitting in front of my yard and I went outside and asked the man "You're not here for my house, are you? I canceled all Grass Master service". He said that no one had informed him of that. Riiiiight. YET AGAIN, I received a voice mail stating that someone would be out to my home to trim and prune the trees and shrubs and if I had any questions to call. So call I did. I asked "Just to be clear, you work for _______, right?" "No", was the reply. "Your son arranged this for you". "Oh?" I asked. "My son's name is?" "Matt" was the reply. Uh huh. Matt just happens to be the name of the owner of Grass Master in Canal Fulton. I told him he had the wrong number and that was being polite. Grass Master, Inc. is the most dishonest and sneaky company I've ever had the displeasure of doing business with. If you hire these crooks, it's on you.

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They come out 6 X a year.  They start in early spring.  My yard looks the best it has ever looked.  The price according to size/per acre.  I will use them again this year.  Very professional.  They leave a flag in the grass to let you know its been fertilized.  They call before they come so you are forewarned.

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Lawn is doing well. We're usually not home when it's being done. We've used Grass Master for several years with no problems.

We have a big yard and a fenced in yard.  They always remember to do the fenced in yard and, called the day before they came out.  Best part was they didn't call me every week to see if we needed another service.

Performed work as expected

Good so far! They call ahead to let me know the next service date and it hasn't been missed so far. Lawn looks great.

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Made good lawn improvement.