Monarch Carpet One Floor & Home

EXCELLENT! Provided great information and selection, Allowed samples to be taken home. Best installers around! Adjusted installation date to fit my schedule. Previously had used them for kitchen floor -- they did such a great job I did not consider anyone else for this one.

The sales rep (Lou) was very supportive. We were looking for a specific brand of flooring (Verostone) that is only available at Armstrong Carpet One stores. He helped us with samples to evaluate in home. He also patiently supported us in our deliberations on the flooring including color selections and installation method. The price was competitive. The work team was very much a refreshing change. Dave Jeffers did excellent work and treated our home and belongings with extreme care. The work crew was on time and polite. We are very happy with their work.

After shopping around at a couple of other flooring outlets it was refreshing to go into Monarch and have them understand what I wanted to do. I was getting my house ready to list for sale. Monarch understood I wanted to do things simple. The other flooring people wanted to got through samples and do room with different carpet. Same problem with kitchen and dining room, I wanted just one type of flooring through the kitchen, dining room and foyer. With the carpeting, I wanted something neutral through all the rooms except the kitchen and dining room. Monarch gave me two choices of carpeting they put in most new homes. They took care of matching the wood grain flooring. They showed up on agreed upon time and did the work in the agreed time frame. The flooring looked great through out and all the workmen and salespeople were polite and professional.

This provider was recommended by my sister who had an excellent experience replacing her floors with vinyl two weeks before I did.  My experience with Monarch was wonderful and my floors are beautiful.  The people in the showroom gave me samples to take home and came out promptly to my home to do the measurements and give me a quote.  Since I thought the price was good for what I was receiving, I went ahead with the project.  Dave is the vinyl installer for Monarch and there are not enough superlatives to describe his craftsmanship.  He has been installing vinyl for them for 30+ years.  It was a pleasure having him in my home for the 3 day installation. He has a pleasant personality and a very efficient worker as well as being fastidious.  Dave  also had respect for my property which I appreciate and he was punctual in arriving and began work immediately.  He advised me as to the best procedure for installation which meant removing the old tiles and applying shoe molding and this insured a quality result.
One issue that came up was a corroded water hose attached to my washing machine.  Dave pointed this out to me and I went and purchased 2 new ones preventing a leak.  I do not know if another installer would have addressed this out but it sure allevieated a problem down the road.
The owners of Monarch did tell me that they are lucky to have Dave as the vinyl installer and I couldn't agree more.

unknown

The whole experience was wonderful.  The showroom consultants were very helpful in helping us pick out the style of tile we wanted.  We were able to take home 3 full size samples to pick the one that worked best in both rooms.  Then the consultant came out and measured and took the tiles so we didn't have to return them to the store.  He called with an estimate the next day.  The tiles were installed 3 weeks later.  The installer was very good.  He made sure nothing in the house was harmed while removing or installing the tiles. He also did the staining and installation of the 1/4 round and did a fantastic job  He was quiet and only called out to us when he needed a decision about the position of the tile of to let us know when not to walk on the areas.   I would definitely hire them again when we get additional flooring or carpet done.

It was very good. They did everything we asked. It took a couple of days, which we knew it would. They cleaned up after themselves completely. We had one problem. Where my chair sat, apparently there was a soft spot on the floor and it made a hole. Within two days the guy was out, took the old one out and put a new one in. They came on schedule.

They are fantastic. We've used them twice. We did remnant carpeting. We were carpeting a new house. They kept letting us put things on hold. We kept seeing a remnant that we liked more and they would let us swap it out. Their customer service was awesome. They only made us deposit $100 for $5,000 worth of carpet. It was pretty awesome. The installer was fantastic and we couldn't complain about the scheduling. We used them in our old house as well and we would be happy to recommend them. It was 223 square feet of carpet installed for $5,000. We had no complaints at all.

This project took three days - one day to remove flooring and a return a couple of weeks later after other kitchen work was completed to lay the new flooring.  That took two days as the tile was laid one day and then grounted the next.  Workmen were prompt in arriving, very professional in their work, cleaned up everything and hauled the old flooring and underlayment away.  The personnel at the store were very helpful and did not pressure me to buy.  I would definitely use them again.

Went well. Excellent craftsmanship.