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When I had a new roof installed 10 years later, I found out that they blew insulation in on top of batts that were upside down - and had not installed all the baffles. After I contacted Columbus, I finally got a response from them, and more baffles were installed. The roofer (in uncovering the soffits outside to add more ventilation) said the baffles were incorrectly installed. I had the rep. come back out, and he said the baffles were fine. Because of the conflict, I had to hire an architect. The baffles were wrong. The person I dealt with in the Brunswick office - as well as a manager - do not return calls and did not make (in my opinion) amends. I had to have all that insulation taken out at my cost by another company, so it could be done correctly.

They did their work on time and when they said they will do it. The price was right. There was one issue but they fixed it right away with no fee.

The good: the came out to give us an estimate on Friday and were able to install the shelving the following Tuesday.  This was nice because we just moved in to our house, and all of our clothes were on the floor.
The bad:  The installers were SO unprofessional.  I honestly wouldn't hire them again, nor recommend them.  We just completed a $100,000. renovation to our house, so everything is new.  When they arrived, they didn't even offer to take their shoes off, just tromped on my new carpet up to the bedrooms.  When they brought in their tools and supplies, they had to make two trips, which is fine, except they left it all on my front porch and left my front door (no screen or storm door) wide open while they made the first trip upstairs.  It was 20 degrees outside, so not only were they letting all the cold in, I have pets that could have gotten out.  They could have set their stuff 5 steps farther in the entry way, closed the door and then made the trips.  I went and closed the door and asked them to be respectful and not leave it open again.  When I went upstairs to check on their work, they had hung their jackets on one of the posters of my heirloom, cherry, four poster bed!  While they were working and making trips up and down, they also proceeded to belch loudly and without apology.  They were just too disrespectful to be in someone's home.  How about a little respect guys?  This is my home, not a bar.