New Comfort Heating & Cooling

Stay away! This company will price gouge you and not stand behind their work! I had New Comfort out to service my unit twice in the last year and both times I had to call them right back because they either failed to properly diagnose the issue properly or created more issues after a preventative maintenance and/or poor repair. The last service I had, I was overcharged for a repair for a new limit switch and capacitor by almost double (which I found out after the fact) because I was in a pickle where my house was 62° in the middle of fall and would have had to pay another diagnostic fee for another company to come out. After that repair, the capacitor failed within 3 months due to improper/poor install by their tech where a new wire they installed broke, which caused the capacitor to short out and fail. All of the other wires leading to the capacitor were in poor condition as well, along with the butt connectors which should have all been replaced for a proper, clean repair; that’s just poor quality of work. Lowmans came out to fix all of the shotty work that New Comfort did and was very professional and explained everything to me and was very fairly priced. New Comfort refuses to admit that the capacitor that they installed failed due to improper/poor install and will not stand behind their warranty for my most recent repair. I’ve spent a lot of money with New Comfort over the years with new equipment and preventative maintenance but they will never be out to my residence again.

Simple installation, only took about 20 minutes. I have never been so ridiculously overcharged for a service in my life. It was negative temperatures outside and I had been without heat for 14 hours. This company took advantage of the situation.

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man arrived on time.................. had been to our house before..........explained which system would be worked on first and what if anything he needed me to do...........worked steady for a couple of hours.................. then explained to me what he found with each system and what he did to bring them up to their best operation performance.............tech

was polite... was carefull to make no messes

fast to get set up on day i called and had unit fixed by that afternoon

We have been really pleased with the service provided by New Comfort Heating and Cooling Company. The technicians that came spent hours going through our system, making sure that everything was alright. It is a Geo-Thermal system that we have which is new to us. They always encourage us to be at home during the service so that we could ask any questions that we might have. Their service is worth the price that we pay. They are always punctual. They always inform us even if they were going to be late by a minute. We would use them again in the future.