Cleveland Aqua Pros, LLC

3 months late to do the work. They kept pushing out the date. They Would not answer calls from my phone anymore but as soon as I called from a new number they picked up right away. They will take a 50% down payment and then never show up to do the work, or if they do it will be so late in the season that you will hardly get to use your pool that year. I would AVOID AT ALL COSTS

Awesome job thanks.

BUYER BEWARE: Cleveland Aqua Pros is a horrendous company to deal with. Long story short, I signed a contract (and made a 20% down payment) on October 24, 2020, to have an inground pool built by this company in 2021, estimated July 2021. By September 2022 they still could not tell me (when they responded) when they would build my pool. They never built a single thing for my pool. There is not enough space to list all of the failures of this company. If you are considering them, run away, but if you would like to know my full experience, you may e-mail me at [email protected]. They lie, ignore, and cheat all the time. They go months without answering phones, e-mails, or texts. In October of 2021, the owner, Tom, claimed he still hoped to build my pool in 2021. Funny, because they never had the site survey done nor submitted for a permit, let alone registered their business. I even had a certified USPS letter sent requesting work to him which he ignored. In August 2022, he said I was up next, which should be about 3 weeks. 3 weeks came and went, and when I got an answer he said he did not know when he could build it. I fired him and found someone else to build my pool in a month while Cleveland Aqua Pros did nothing for 2 years. I could not have been a better customer. I bought them lunches, gave them gift cards, dropped off chocolate, and did not scream/yell/or anything after all these issues. Still, Tom treated me like garbage and lied and broke his contract with me. This company should be out of business.

Great job on a new pool liner. Took a great amount of attention to detail to make it look as great as it did. Can't wait to do business with them again!

Unreliable.

Unreliable.

i love it

The company's owner has very poor customer service. They lack communication and they never let you know they're coming.... you'll just wake up to a strange man in your backyard. They never finished the job... they just stop coming.

They were very patient and answered all of my questions to my satisfaction

My husband and I highly recommend Cleveland Aqua Pros. Jim & Tom were great to work with. Project was on budget and ahead of schedule. Plus their customer service is top-notch. We love our pool and spa! Hiring Cleveland Aqua Pros was an excellent decision!!

Very knowledgeable and professional staff. Would definitely recommend