Meehan's Lawn Services

"This homeowner contracted for our mowing service on 17 July 2008, and did not renew service in 2009. There has been no contact since the final service provided on 11, November 2008 until now. During the time that service was provided not once did Meehan's Lawn Service Inc. receive any type of contact nor correspondence from the homeowner that she was unhappy or dissatisfied in any way with the service provided. We cleanse our paper files at the beginning of each year, offering those files that are 7 years old for recycling. therefore paper records for this homeowner were removed from our files in January 2015. Based on computer records, the crew foreman who mowed this lawn is still a valued employee of Meehan's Lawn Service and has since (remember it's been 7 years) promoted to supervisor of our Grounds Maintenance division. The only remaining records are in our computer system and show that the clippings were bagged and removed from the property at each visit. Had she contacted us with a compliant or concern, we would have corrected it to her satisfaction immediately. Instead this Angie's List member provides a bad review after 7 years? Without ever letting us know that there was a problem? All of the information that Meehan's Lawn Service Inc. provides for our customers plainly and clearly states that if there is a problem we will correct it, our customer's satisfaction is our number one priority. Without satisfied customers we are out of business. We cannot resolve a problem if we do not know one exists, and hearing about a supposed problem after 7 years does no one any good. Unlike many landscape services, Meehan's Lawn Service has regular office hours, voicemail, and email so that we are easy to contact and we have always welcomed contact from both customers and non-customers with compliments, concerns and complaints. As stated above we cannot resolve a problem if we do not know one exists. It is the opinion of Meehan's Lawn Service that this review be removed from the Angie's list site based on the time elapsed between when service was provided and the review was submitted."

"The kind words about our lawn service are much appreciated. Regarding the Tree & Shrub care and Flower Bed Weed controls, perhaps the family is not completely aware of what these programs are designed to provide. Our horticulturist prides himself on customer service and when there is an issue he is prompt at making contact or resolving the issues. Our Tree/Shrub care service is designed to MINIMIZE damage by insect and disease pests, plus provide timely fertilization to help keep plants as healthy as possible. We unfortunately have no control over environmental factors such as sunburn from reflected sunlight, poor plant selection, transplant shock etc. We do however, make every effort to keep customers informed when we see environmental stresses or other issues beyond our control. Flower bed weed control. This is designed to REDUCE weeding. this is stated right on the front of the estimate. In a lawn the grass shades the soil which prevents (or at least slows) the growth of weeds so by the time a weed is visible in the lawn it's fairly good size. When weeds begin to grow in mulch (which happens more quickly because there is nothing to shade the soil) they are visible almost immediately. We use several different weed preventers in rotation to reduce weed resistance. There is no single product that prevents all weed species. Additionally we use post emergent weed controls to kill those weeds that break through the barrier. All of these facts are stated in paperwork left with each estimate as well as on our web site. Our horticulturist appreciates the fact that when there have been concerns the family has called. That's what we need! We only see their lawn/landscape every few weeks whereas they see it daily. We are available to answer any questions or additional concerns at any time."