EXERCARE CORP

THEY ARE THE ONLY PEOPLE WHO SERVICE THE BRAND OF TREADMILL THAT I OWN IN THE AREA. AFTER CALLING THEM, THEY TOLD ME THAT THEY NEEDED MY CREDIT CARD NUMBER BEFORE SETTING UP A SERVICE CALL. IT TURNS OUT THAT THEY DO NOT ACTUALLY DO THE WORK AND USE LOCAL SUB-CONTRACTORS. THEY ALSO SAID THAT THEY WANTED AN $80 SERVICE CHARGE, $80 PER HOUR, PLUS PARTS THAT (PER ESTIMATE) WOULD BE OVER $500!!!!! THESE PARTS, WHICH THEY WERE SAYING WED HAVE TO PAY FOR, ARE SUPPOSED TO BE COVERED BY A LIFETIME WARRANTY! THIS PROBLEM IS BASED ON HOW LIFE FITNESS (MANUFACTURER) HAS THEIR SERVICE DEPARTMENT SET UP. DO NOT BUY THEIR PRODUCTS!

THEY WERE NOT CLEAR ABOUT COSTS. WE GAVE THEM THE INFORMATION THEY NEEDED TO ORDER THE PARTS (MODEL NUMBER, ETC.) AND WERE UNDER THE IMPRESSION THAT WHEN THEY CAME, THEY WERE COMING TO DO THE REPAIR. NO. SOMEONE CAME, LOOKED AT THE TREADMILL, SAID "YUP" YOU NEED A BELT AND DECK, CHARGED US FOR A SERVICE CALL ($90) AND LEFT. WE COMPLAINED AND THEY REDUCED THE PRICE FOR THE CALL TO $49. WE THEN ORDERED THE EQUIPMENT AGAIN THROUGH THEM (AND THEY HAD US PAY SHIPPING [TO THEIR PLACE] PLUS THE COST OF THE EQUIPMENT AND ITS INSTALLATION. WE FELT THAT THEY WERE NOT HONEST ABOUT THE COSTS AND THAT THEY PADDED THE BILL WITH THE SHIPPING CHARGE. WE KNEW IT WOULD BE EXPENSIVE AND SO WERE EXPECTING TO PAY THE $400 THEY ORIGINALLY QUOTED WHEN WE FIRST CALLED BEFORE THEY CAME OUT. WE ENDED UP PAYING $500 PLUS HAVING TO TAKE OFF FROM WORK FOR TWO DAYS. THE SERVICE PROVIDER WHO CAME TO OUR HOUSE WAS A VERY NICE PERSON AND DID A GOOD JOB. OUR COMPLAINT IS WITH THE EXERCARE SUB-CONTRACTOR OFFICE.