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Ace Basement Waterproofing

Founded 1981 • With Angi since May 1998

3.5

(23) Verified Reviews

Business Highlights

Emergency Services OfferedEmergency Services Offered

Description

Family owned & operated. 7 employees. No subcontractors. $100 discount for Angie's List members. Additional contact name - Vito Colonna. Additional fax - (440) 582-2599 Additional phone - (440) 237-3373.....

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Verified Reviews

A few reviews for this pro...
1.0

08/18/2014

THEY DID THE JOB. BUT IN APRIL OF 2014, THE BASEMENT WAS LEAKING AGAIN IN THE SAME SPOT. I CALLED TO COME INSPECT THE BASEMENT WALL AGAIN,WHICH THE SON DID. HE TOLD US HE WAS GOING TO COME BACK AND INSPECT THE RAIN GUTTERS AND SEWERS TO MAKE SURE EVERTHING WAS CLEAR. WE NEVER HEARD FROM HIM AFTER THAT. I CALLED THE FATHER TO FIND OUT WHAT WAS GOING ON,HE MADE ALL KINDS OF EXCUSES, WHY THEY WOULDN'...

Description of Work
SEALED THE OUTSIDE OF BASEMENT WALL, TO STOP A LEAK INTO THE BASEMENT.

Category basement waterproofing

5.0

11/04/2013

Julian is awesome!! He really knows his stuff and is fantastic to work with. We have been working with him for two months now trying to determine the best course of action for our basement. When he came out initially, he scoped our drains for $350. He found a bunch of gunk (I apologize if I don't get all the technical terms correct) in the footer drain along the back of the house and a spot in the...

Description of Work
Looked at the moisture issue in our basement and crawlspace and scoped the outside downspouts and clean-outs.

Category basement waterproofing

1.0

06/28/2012

This is a copy of the complaint I made with the Ohio Attorney General Mike Dewine and Better Business Bureau. Better Business Bureau, Inc.2800 Euclid Avenue, 4th FloorCleveland, Ohio 44115-2408 Re: Complaint #: 9066491 Dear Betty Creter: On August 20, 2011, I contacted Ace Basement Waterproofing, Julian Colonna, (Vice President) to give me an estimate to waterproof one back wall, one side basement...

Description of Work
Ace Basement Waterproofing was hired to dig out two basement walls and one garage wall in order to alleviate water build up in the basement of my residence. The services they provided were not completed according to contract, so I continue to have problems with water in the basement. I have made several complaints with the Ohio Attorney General Mike Dewine and Better Business Bureau. Please see the next section for a detailed explanation of events I have encountered with Ace Basement Waterproofing.

Category basement waterproofing

Service Provider Response

When I originally went out to the above house, the homeowner showed me her finished basement and said that she was getting water in it in two different spots in the basement. She also showed me a spot in the garage where she had water coming in. she told me they were looking to sell the house and that she wanted to keep her costs down, so I told her that we could dig in these three areas to find o...
1.0

02/06/2012

Poorly. See above. We have placed at least 6 phone calls to the company; none have been returned.

Description of Work
Ace waterproofed a home that's in the family, currently occupied by my in-laws. We have no major complaints about the waterproofing itself. The home is on Burns Road in North Olmsted. There are three other issues. 1. The company tore down and replaced a small porch (for an additional $2,000). The work was poorly done. Water puddles and freezes and causes big sections of ice to form. 2. The company said removed the handrailing from the porch, which is about 3 feet off the ground, and did not replace it. We still have the handrailing. This is a huge safety hazard. 3. The company determined we needed an outdoor sump pump. We offered to go buy it at Home Depot for about $200. Julian said we needed a better-quality one. He went and bought the same one we were planning to buy and charged us $1,600 for it. He also refused to provide a receipt for the purchase.

Category basement waterproofing

Service Provider Response

We have been in business for over thirty years and have always been an honest and fair company. We always explain the work we will do, and put it in writing before the work is performed, as we did in this case. We originally contracted to waterproof the front, left and exposed parts of the back wall of the basement. A permit was pulled before any work began on the house. We also called the city fo...
5.0

12/03/2011

Ace Basement Waterpoofing did a fantastic job. They were the only one out of 7 companies we called for estimates that would hand dig the job . We had a lot of obstacles in the way such as trees ,pipes ,underground wires, air conditioner and swimming pool equipment.We also had a 2 to 4 foot overhang on the back of the house. We dealt with Julian and Vito Colonna . Both were very business like and p...

Description of Work
We had one side and the back of the house waterproofed . They also put in new footer drain and storm sewer pipes.

Category basement waterproofing

    Services Offered

    Basement waterproofing, structural repair and replacement of foundation cement driveways and walkways, sewer line excavation & flood proofing.

    Services Not Offered

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    General Information
    Free Estimates
    if you own the home
    Eco-Friendly Accreditations
    No
    Payment Options
    Check
    Emergency Service
    Yes
    Warranties
    Yes