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In March of 2014 I chose vinyl flooring and carpet for a small bathroom and dressing area in my home. The sales associate was very helpful in actually saving some money by helping me choose vinyl that came in a size where there would be minimal waste (which I would be paying for). I was informed that there would be a subfloor prep and minimum labor charge because of it being a small job. I was a bit taken aback by that, but I placed my order and gave them my credit card number over the phone for the agreed upon 65% down. A few days later I noticed that my credit card balance had gone up dramatically. On further checking, the amount for the 65% down had been charged twice on my credit card- each entry was for Budget Interiors (BI) but with different numbers attached with the store info (curious but never got an explanation from anyone- neither BI nor my credit card company- as to why that would be).I contacted BI as to why there were two charges- they only had record of one charge. My card company had no idea either, so I disputed one of the charges with my card company and thought (silly me) that that would be the end of any problem. In the meantime there was a problem getting the carpet from a supplier- but the sales associate was good about checking and returning my call to let me know what was the holdup. Finally the carpet came in. Again, since it was a small job (guess they don't believe in the "no job too small" philosophy which will bring satisfied return customers), there was a delay finding a schedule date. Finally, on the appointed installation day, 5/22/14, (9 weeks after order placed )the installers were supposed to be here between 9-9:30. 10:15 and no installers- I called and was informed that they were in the warehouse loading their truck. Installers finally arrive- 2 vehicles- 4 guys and without the underlayment and supplies they needed- back to the warehouse. They proceeded to lay the padding for the carpet and get a call from the owner telling them to stop working- that the payment from our credit card had been withdrawn from their bank account. Needless to say there were many, many phone calls to BI and our credit card company trying to sort out what happened. We spent several weeks going round and round and finally decided to dispute the remaining charge on our credit card and pay BI with a check. The money was refunded to us from our Card company. We agreed with BI that they would take a check for payment of the original 65% down and we would pay the balance on satisfactory completion of the job.
I went to the BI store with the check and a document that the financial person signed saying they would do nothing further with our credit card. They had a hand written gobbledygook document which I (mistakenly) signed which must have been interpreted by BI and my credit card company that I would allow them to re- process the charge. This all resulted in BI being paid twice for the 65% down. A day or so after the charge reappears on my credit card I get a call from the sales person stating that when the floors are installed we would get a check for the overage of the entire balance. It gets better.
Finally, on the rescheduled install day, 7/15/14 (18 wks=4.5months), (again difficult to schedule because it was a " small job"), the installers were supposed to be there between 9-9:30. 10:30 and still no installers. A guy answered the phone and was pleasant and personable at least, but he said essentially 'yeah, you were supposed to be first thing, but the installers have about an hour left on a job that they could not finish yesterday. They will be at your place late morning-- Oh, I guess it IS late morning now'. The installers arrive and proceed to SMASH A WINDOW at the foot of the steps. We were going to have the installer take care of replacing the window, but we wanted to be so far away from anything/ anyone having to do with Budget Interiors that we decided to fix it ourselves.
And of course.... The installers did not have the check for the overage amount. And...no one at the office that day to authorize or cut the check for the overage. Then...on 7/16 the person who could authorize/cut the check was out having her hair done. FINALLY on 7/17 I personally went to the store AGAIN and picked up the check and immediately deposited it. I waited anxiously for a few days expecting the check to bounce (why not?). Thank goodness the check did not bounce.
There is a good part- the installers did do a good job as far as I can tell, and they did use very good padding as they said they would.
I will never use this company again. I have no way of knowing whether they were trying to do anything shady with the initial double charge- it could very well have been a "snafu", but with our personal thousands of flawless credit card transactions and the slippery way they had me sign a gobbledygook waiver that essentially paid them twice, it really makes me wonder.
"After Reading the Consumers Complaint, I think is it is safe to say , someone always answered her calls , and action was always taken , from Mechanics and Manufacture Representative’s were Sent , and Mechanics were dispatched to Repair . Did this happen in the time frame that the consumer FELT should be ,obviously not , however to say there was no service is not the Facts . At Budget Interiors, we strive for customer satisfaction , and we are still trying to resolve the consumers issues . If we were here to service the Consumer, we simply would not answer the phones . I cant always Promise instant results but I can promise EFFORT . AS for wanting MORE than what the consumer originally bought , for be and example of buying a Hyundai and then expecting a Cadillac as compensations , for delay in repairs. In closing , we have not abandoned our consumer and are working diligently to solve her issues with Respect to the floor she purchased. Respectively Randy"
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