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A Sound Alternative Inc DBA Wain Security

4.8(
113
)
Telephone Jacks and Wiring - Install, Telephone System Service, Home Theater Wiring - Install, Repair or Conceal,

About us

8 employees. Cost is determined by the job. Travel charges may apply. Service charges apply. Additional phone number 888-546-1622 Additional email - [email protected]

Business highlights

Emergency services offered
25 years of experience

Services we offer

Access Control, Alarm security. Alarm Monitoring, Burglar Alarms, Fire Alarms, Video Surveillance (CCTV)

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.8113 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
10%
3
4%
2
2%
1
0%
Write a review
Showing 1-25 of 113 reviews
Mitchell H.
Aug 2017
3.0
The company is great at the sales/installation process, but if you have issues afterwards, their responsiveness and follow-up is horrible. It took me 6 weeks to get a new battery for my alarm a couple of years ago. Back in December, 2016 they started contacting me about "routine maintenance" that needed to be done on my system. I left a message on their phone about my availability (no response) and then later emailed him with 3 days that I was available for the service. He never responded, but weeks later (out of the blue) sent me a short email at 5:30 one evening asking if I was available the next morning? Now I have cancelled and have been trying to get them to pick up their equipment for weeks. I got no response to my emails until yesterday, and he told me that normally customers mail their equipment back when they cancel so that they aren't charged for the equipment. I'm not sure why he didn't tell me that on June 29 when I first notified him of my cancel request. He told me that he would get back in touch with me and let me know when a tech would be in my area this week. So, 24 hours later, I have not heard anything else. I just want them to get their equipment. I don't really trust them to return it by mail. I want them to pick it up and give me a receipt for it.
Sara B.
Aug 2016
5.0
Yes, I recommend this pro
$2,000
It was great! The guys at Wain are super friendly, knowledgeable about their product, and thorough with installation. They spent all day on the install and stayed afterwards to make sure I was comfortable with the products and software. Highly recommended!!
Michele B.
Apr 2016
1.0
$300
He gave me an estimate to mount a tv and relocate a Directv and Apple TV devices.  I accepted his estimate and I tried four times to get the service scheduled and Matthew Wain would not respond back to my emails or phone calls.  I would never use this company.  Very unprofessional.
Response from A Sound Alternative Inc DBA Wain Security

"I am sorry for the trouble I was out sick. I was happy to help by sending my techs out to fix an issue caused by another company for a project that we did not do. If you would like me to fix the issue for you please reach back out to me."

Adam C.
Apr 2016
5.0
Yes, I recommend this pro
$250
unknown
Donna R.
Mar 2016
5.0
Yes, I recommend this pro
$149
unknown
Response from A Sound Alternative Inc DBA Wain Security

"Thank you for the review. Please let me know if we can help you with any audio, video, security needs in the future."

MARE H.
Jan 2016
5.0
Yes, I recommend this pro
$249
.
Jason C.
Aug 2015
5.0
Yes, I recommend this pro
$350
Team was professional, quick and clean, everything went great!
Sheila F.
Jun 2015
1.0
It did not go well at all see above comments.
Response from A Sound Alternative Inc DBA Wain Security

"I am sorry that you had trouble. I am not sure why angies list gave you my info for audio/video system needs in columbus. we only offer security/alarm services there. you were transferred into our central station for alarms. they would not have been able to help you in any way for your audio needs. Again sorry for your trouble."

April S.
Jun 2015
5.0
Yes, I recommend this pro
unknown
Diane D.
Apr 2015
5.0
Yes, I recommend this pro
I never called to get the job fulfilled.  Not their problem.
Charles B.
Apr 2015
5.0
Yes, I recommend this pro
$100
unknown
Chris N.
Mar 2015
5.0
Yes, I recommend this pro
$500
Work went very well.  Took longer then expected to originally set up the appointment but once it was locked in the service techs showed up a few minutes early which was nice to see.  Both of the techs were professional and detailed.  They made sure to clean up the job site and that everything was placed exactly where we wanted it.  I will use A Sound Alternative Inc DBA Wain Security the next time I have a similar job as well.
Clarissa S.
Feb 2015
4.0
Yes, I recommend this pro
$30
.
Response from A Sound Alternative Inc DBA Wain Security

"I am very sorry that you have had a hard time reaching us. Our central station is staffed 24 hours a day 7 days a week. Our install team is available from 7am to 6pm m-f. My personal cellular is 216-701-2144 Matt"

Clarissa S.
Feb 2015
4.0
Yes, I recommend this pro
$30
unknown
Soaad A.
Jan 2015
5.0
Yes, I recommend this pro
There were additional costs because I had to purchase a different type of mount that would bend. He had to order the piece before he could come out and he had it within a week. They completed the job in about an hour. Everything went fine.
PAM L.
Nov 2014
5.0
Yes, I recommend this pro
$129
Great work.  Great guy who did the work.
Marie R.
Oct 2014
5.0
Yes, I recommend this pro
$129
unknown
Janet M.
Oct 2014
5.0
Yes, I recommend this pro
$170
unknown
Judy G.
Oct 2014
5.0
Yes, I recommend this pro
$70
unknown
Thomas B.
Oct 2014
5.0
Yes, I recommend this pro
unknown
Bob G.
Oct 2014
5.0
Yes, I recommend this pro
$1,000
unknown
Aaron C.
Jul 2014
2.0
$205
We have had a difficult time getting them scheduled. They came out 6 weeks ago and they did not have the proper TV mount. When we originally scheduled the appointment, they asked us questions about where the TV is going, electrical outlets, how far off the ground it was going to be, etc. Then they emailed me and said it would be an additional $75, due to the type of mount we needed for the bedroom.
Response from A Sound Alternative Inc DBA Wain Security

"I am sorry that you had a poor experience. the coupon clearly states that a tilting bracket is included. at no time did you state that you required an articulating bracket. the upcharge for the bracket still keeps us way under the costs of almost every other service provider out there. again i am sorry that you did not enjoy your experience. if you find in the future that we are indeed a good value and you would like to use us to install your tv please dont hesitate to call or email. Matt"

Gary H.
Jun 2014
3.0
$129
unknown
Bryan S.
Jun 2014
5.0
Yes, I recommend this pro
$300
Overall, the service performed went very well.  Matt and his partner arrived on-time and got to work quickly.  They were very professional, explained clearly what they were doing, and cleaned up after themselves.  In terms of the finished product, they delivered on what they said they would do, and I'm very pleased with the work.  I would certainly contact Matt again for any similar work in the future.
Jennifer F.
Jun 2014
5.0
Yes, I recommend this pro
$129
THE OWNER WAS VERY NICE. I PURCHASED THE COUPON AND HE CONTACTED ME RIGHT AWAY. AFTER FURTHER DISCUSSION THROUGH EMAIL OF THE CONFIGURATION WE WERE LOOKING FOR THE PRICE WAS GOING TO BE TOO EXPENSIVE.
Showing 1-25 of 113

Licensing

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FAQ

A Sound Alternative Inc DBA Wain Security is currently rated 4.8 overall out of 5.
A Sound Alternative Inc DBA Wain Security accepts the following forms of payment: CreditCard
Yes, A Sound Alternative Inc DBA Wain Security offers free project estimates.
No, A Sound Alternative Inc DBA Wain Security does not offer eco-friendly accreditations.
No, A Sound Alternative Inc DBA Wain Security does not offer a senior discount.
Yes, A Sound Alternative Inc DBA Wain Security offers emergency services.
No, A Sound Alternative Inc DBA Wain Security does not offer warranties.

Contact Information

8803 brecksville rd, Suite 7-196, Brecksville, OH 44141

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