Fence Specialists

"Not quite sure how to respond to this. I have never been referred to as worthless. I can not remember this job and I don't remember this address, but I will look into it. I think sometimes the expectations for the amount of work that should be done for $125 is way too high. Many times on Big Deal repairs, the fences are in conditions that require more work, even in need of replacement. I participated in one Big Deal promotion and will never do another one."

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"The Members are nice people. Credit was received for the package deal. There was an enormous amount of work over and above the Big Deal package deal. We spent 2 days fixing the fence. Counting material and labor, there was not much if any left for profit. We pride ourselves in taking care of the customer, being fair price wise, and never overcharging. Situations as this is why I am no longer going to offer a Big Deal package. I actually lost money on 30 Big Deals just trying to do right by the customer. Most fences in need of repair end up needing way more work than the owners originally thought. She is correct that it took us longer to get to her than we originally thought. She was very patient. In the end, she got what she paid for and more. I will send her a paid receipt. They did however have a written estimate on what the work would cost, and she was charged exactly what was on that estimate."

"Thank you for the kind words. We will improve on our responsiveness."

"I am not sure how to respond to this exactly. Here is the truth. We did not stop for two weeks when the fence was first completed. We worked in mud and had to wait on the landscapers and the pool company. This issue never came up until now, and he referred us to his neighbor behind him. If the quality of our work was not good and he wasn't satisfied originally, he wouldn't have referred us in the first place. Secondly, I did tell him I would fix his fence, for free I might add. He told me it wasn't a rush, and I told him I would get it when I did his neighbor's. When he returned home, his neighbor's fence was not finished, I had to return once the two added sections came in, at which time I was going to fix his fence. The fault I have in this is that I didn't communicate that to him, I didn't return his last call quickly enough. That is totally on me, and I could why he may be frustrated. However, once receiving this report, I made several attempts to contact him, and explain what was going on. He would only respond by text , once, basically telling me to leave him alone.. If someone is man enough to call me pathetic for all of Angie's List members to see, he should at least be able to accept a phone call from me. I really am baffled by this response. I don't know what his real problem was/is, but a response such as this is irresponsible and unprofessional. I have learned that even though my circumstances the last few months made it difficult for me to respond to customers as I timely as needed, I have to communicate better. I have completed my Bachelor's Degree, and will have the time needed to improve. Customers deserve better communication, and they will get it."

"I really don't understand this report at all. I responded to the calls I first received and left voice mails. Then it was determined that a week later in the evening would be best. I worked a little late, picked up my kids from school, fed them and then headed to my appointment. I had missed spelled their street name, and was a little late finding their house. I didn't offer to take my shoes off because I never left the foyer. I introduced myself and we talked for a minute before going back out the front door and around to the back. I did not have a tape, but I have been estimating for 18 years. Usually I do have a tape, but occasionally we all forget something. I gave her a ballpark figure of $4000 to $4200, explained we had 2 options available, how we do the install, how the gates are put in, how we clean up etc. She had no more questions. I told her it was nice meeting her. Upon doing the actual estimate, I checked the auditor's website to ensure accuracy. Her lot was 40' wide like I thought, which was actually smaller than she thought. I priced two options through the email like I said I would, the price for 1 was $4100 and the other was $4600. I never heard back until now. I have no idea why she is so upset. Maybe my price was too high. I use quality materials and I take pride in what we do. I will lower the cost of our product if I have to use lesser materials and/or cut corners on the installation. I have made a call to the customer to see why she was so upset, but at this point I haven't heard back. This is the only customer to ever refer to me as messy and a waste of time. As I said before, I am stumped on this one."

"This is the first I have heard of anything needed taken care of on the fence. I had some issues with my voicemail over the last few weeks, but have never hung up on any body. My website host left the business with my website buried on his servers, and a new one is under construction. The fence we built did take a while to complete. The member's did not like the gates we usually build. I had to order, which was the first time I have done this in at least 10 years, specially built gates from Amish country in Pennsylvania. They took a while to be delivered. After the fence was built, I placed wire over the gate openings to ensure that the yard was enclosed. I apologized to the members for the wait on the gates, and was told it was okay, and their daughter never tried to leave the yard once there was a clear barrier. I was threatened with non-payment over the gates, but that is not what brought me back. I came as soon as they came in. I was never given a down payment, which I didn't ask for, because I thought the job would take only a few days. I also worked with Delaware county, who helped with the cost of the fence, but wouldn't pay their part until the job was done. I paid all the labor, bought the materials and didn't ask for a penny until I was completely done. I am still surprised by this report and believe it is totally unfair. I never received a voice mail or an email asking to fix anything this summer. I even thought the concerns from last year were addressed the day the gates came in and installed them. I will fix anything that needs addressed to the member's specifications. I just need to know what needs done."

"I was at the member's 2 times. She has every right to be frustrated that I didn't get to her very fast. The biggest problem was her fence was in bad shape and could not be repaired for $125. There was extensive repairs needed. I was trying to figure out a way to make this affordable, and give her some time to replace the fence. I just couldn't do it during the busiest part of summer. I apologized to her and her money was refunded. I don't know what else to say."

"I came out to fix the fence when o said I would, did what I needed and was supposed to do, for the price paid. The member had a broken 2x4 on the bottom of the fence, and had an area around a tree that he wanted boxed in. Both of these issues were extra. I was too busy to get there as fast as he needed, especially since I had to make a specific time appointment. It is impossible without charging an arm and a leg to drive over an hour, fight traffic to fix a 2x4. I need to do those things when I am in the area. Once again, I think this is unfair. I apologized to the member. I will call to fix the 2x4."